Really nice resort and newly renovated. Our butler Roberto was excellent and very attentive. Waiter, bartenders and all staff were very nice and friendly. The Daily events are fun and well organized. Overall good service and I will definitely be coming back.
The best of the resort is the staff: starting with bellboy Grabiel, front desk, hostesses, servers, cooks, busboys, bartenders, housekeepers, groundskeepers, entertainers. Wish could name them all. Some current practices could improve: offer help with TripAdvisor reviews, but don’t insist. Some menu items are misleading (e.g. ossobuco is not a few chunks of beef stew, scallops gratin is not canned/chopped seafood with cheese). Seafood is limited to fish, shrimp and calamari. Buffet food was better than restaurants. Drinks with regional rums, beer and fresh juices are very good, but imports don’t taste right.
Dreams Royal beach is a perfect place to visit when you wish to get away. The service here was like no other. All of the staff was delightful and they anticipate your needs. Specifically, Junior and Kevin were a part of the entertainment. They were very energetic, helpful and worked to make sure we had a great time. The room was above average and cleaned daily with turn down service which included pillow chocolates. In the serving area Angel, Felix at the grill and Carlos at the bar took great care to provide above average service. The entire team works together and genuinely appears to enjoy their roles at the resort. During my stay and there was an excessive amount of seaweed in the ocean as well as high tides/waves doing a portion of the stay. Barriers were put in place to block the seaweed as well as cushion the waves. I’ve never seen this before but they did all that they could to make sure that our time here was safe and enjoyable. The beach is beautiful. Though there are many vendors allowed to attempt to sell their goods after several days this is worrisome. The food options at the restaurants as well as in the buffet dining area is the only area where improvement is needed. The food is not always held to temperature. The deserts were all a miss. The grill served fresh meats which were cooked well. But, same utensils used on all meat. This was a challenge with a food allergy. The omelets were amazing. The fresh pasta bar, was good as well. The seaside grill restaurant and Portofino are the only ones I would recommend. Although, the food left some things to be desired, that would not at all stop me from visiting this beautiful place again. I will also note that they are very responsive to requests when made. Their Covid team sanitizes each location after every guest as well as arranges for your testing so that you can return to your home safely and without any additional cost. I look forward to my return here. This is a gem. Beautiful place and beautiful people.…
Everything was excellent especially Negrete junior black panther and Kevin:) The staff were very friendly even though the food and especially wine were a bit lacking to our swiss standards. The beach was very clean and huge.
Well this was a family trip with friends group of 7 upon arrival they didn't give the rooms the were requested by my friends in with they paid for it. no directions where things were like they want us to use it here is the map and few restaurant u can go because the rest is closed that's all!... p Place is beautiful , rooms were good, service at the main bar next to theater where the best the night time crew 5 stars, the food in general very poor quality needs to improve specially at the buffet, service were very poor in the first 2 days until we gave a big ass complain and things changed drastically better wanna give a big shot out to DAVID FB manager he made happen THANK YOU ! but yet food quality needs to improve. Place was a ghost town due to coved so was the the attitude of some that seems to not want to be there and we were tipping like crazy imagine if didn't lol.. my wife pregnant got food poisoning on last day. actives were poor needs improvement, music at bars were terrible same play list running over and over in the day in a very low volume place lacked of life!!!! btw way don't fall for the free breakfast or massage at secrets but then you gotta take a tour... I felt the Emanuel want to trick us like we got u know blah blah its was to sell time share or cubmenbership. so I cut it out really quick and then they stop being friendly!!! Will be traveling to Punta Cana with another group of 6 again in few weeks but WONT come back here !!!1…
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