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Grand Hotel and SPA

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1 room 2 adults 0 children
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Grand Hotel and SPA
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204 Reviews from our TripAdvisor Community

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Showing 145: English reviews
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Galati, Romania
Reviewed 7 March 2017

The hotel is located at the entrance to the resort quite far from the ski area, but also provide shuttle bus to the gondola. For tourists who have their own car to avoid crowded gondola can take the car to a waypoint with direct access to the slopes. I paid a deluxe room and got a standard room. The team...

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Helpful?
Thank Mihaela S
Thessaloniki, Greece
Reviewed 2 March 2017

Very good spa, may be the best in Bansko but expensive massage options. Very improved breakfast in comparison with other years, Low clean services (not only they didn't change our sheets the 2nd day but they didn't even make our bed). Pour furniture (only bed without a simple chair).

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Thank IOANNIS T
Kladovo, Serbia
Reviewed 21 February 2017

The cleaning service cleaned the room every day. The food was great.There are many types of cakes and fruit. At dinner, they lock down the water dispensers so that you buy your water in bottles from the waiter.

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Thank dragannikolic
London, United Kingdom
Reviewed 20 February 2017

We stayed 8 days, 7 nights. The hotel was good value for the money. The food was great, and the stuff was pleasant, trying hard to do their best, except the cleaning stuff. The cleaning service was horrible, there was not a single day they cleaned the whole room and before 4pm! Basically they were only changing the towels (if...

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Thank izy29
Slatina, Romania
Reviewed 18 February 2017

We visited the hotel four times and we were every time charmed by the hospitality and good attitude of the staff, they trying to satisfy all the requests and desires.The food is varied and plentiful , but at dinner, they lock down the water dispensers so that you buy your water in bottles at the bar.The good rapport quality price.

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Thank firstroyalwolf
Gostivar, Republic of Macedonia
Reviewed 11 February 2017 via mobile

I am still at the hotel and the stuff is very very unfriendly.. right now is 16:00 o'clock i just came back from skiing and the room service hasnt cleaned my room yet !! This is discusting .... verry unfriendly staff.. 21th centrury and no one doesent know to speak English ! God...

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Thank willy66666
Reviewed 5 February 2017 via mobile

One of the worst hotels I have stayed in and the management doesn't seem to care. Rooms were not clean, staff was not the politest, you can't adjust the heaters in the rooms. The power fuses broke multiple times in our room and we were left without electricity. We called the staff twice but they can't do much because it...

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Thank Murat Ö
Sofia, Bulgaria
Reviewed 30 January 2017 via mobile

One of the best spa hotel with comfortable spa and fitness facilities. We visited the hotel three times and every time we were charmed by the hospitality and good attitude of the staff. The choice of good food is reach.We recommend this hotel to all who want to relax, even for a weekend.

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Thank ra2000bg
Reviewed 22 January 2017 via mobile

The moment we came here , a guy came outside and said that the parking was chargeable were we didnt even load our luggages and skis from our car . The reception staff were pretty mean since we wanted to change the room witch was terrible and afterwards we got a terrible room with the balcony. Wi-fi didnt work at...

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2Thank Lek K
Reviewed 19 January 2017 via mobile

The hotel is dirty! not baby appropriete , no way to walk with a stoller. the food is terrible! the staff is ok but they do as they are told. the most important is that in the lobby there was a mouse! so instead of calling certified people to remove the rat they brought a cat! to catch the mouse!...

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Helpful?
Thank Roki J

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Best Western Florimont Hotel Casino&SPA. This is a modern mountain hotel offering wide range of services, high quality and traditional Bulgarian hospitality.* Situated at the entrance of the town, 10 min. away from the town center,1.5 km away from gondola lift* Comfortable, elegantly furnished rooms* Hotel services: SPA Center, Fitness, Sauna, Massage, Steam Bath, Kids Club, Beauty salon, ski equipment storage, transport from the hotel to Gondola lift* Restaurants and entertainment places: Main restaurant (buffet / a-la-cart), Traditional Bulgarian restaurant - Mehana, Casino, Disco Club, Erotic Bar. ... more   less 

Additional Information about Grand Hotel and SPA

Address: Glazne Str 5, Bansko 2770, Bulgaria
Region: Bulgaria > Blagoevgrad Province > Bansko
Price Range: $67 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel and SPA 4*
Number of rooms: 180
Reservation Options:
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Also Known As:
Best Western Florimont Hotel Casino And Spa
Hotel Style:
#25 Luxury Hotel in Bansko
#37 Spa Hotel in Bansko
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel and SPA staff and other travellers.
2 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“not choose the standard room, better choose sth bigger”
ioannist276, 1 Mar 2017 | Read review
“Room are large”
dragannikolic, 21 Feb 2017 | Read review
“Rooms 1-2 floor are great”
firstroyalwolf, 18 Feb 2017 | Read review
“Ask for a room without heating or plumbing problems!”
NatashaPP, 16 Jan 2017 | Read review
“As far as possible from this hotel.”
, 6 Nov 2016 | Read review
5 of 5