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Mercure Johannesburg Randburg

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Mercure Johannesburg Randburg
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144 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Johannesburg Randburg
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Showing 97: English reviews
Badalona, Spain
Reviewed 30 March 2016

Not I’m afraid what I was hoping for. The staff are all very helpful and friendly but it doesn’t make up for the deficiencies in the hotel and their procedures. Firstly the car we had arranged (and the hotel had confirmed) was not waiting for us at the airport. When I called they had no details of the reservation (the...

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Helpful?
Thank Mark R
Michelle C, General Manager at Mercure Johannesburg Randburg, responded to this review

Dear Mark R Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Randburg Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Reviewed 11 March 2016 via mobile

I originally booked at another hotel, but had to move out because I had horrible experience. I moved to Mercure and I was delighted. My experience was all and all positive . The hotel is clean and neat... rooms are nice and welcoming environment. And staff are helpful and friendly. The only downside for this hotel is the reception, it...

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Helpful?
Thank Salma S
Michelle C, General Manager at Mercure Johannesburg Randburg, responded to this review

Dear Salma S We appreciate your comments regarding your stay at the Mercure Hotel Randburg. We are pleased to hear that your stay was enjoyable and is always a pleasure to receive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Cross General Manager

Johannesburg, South Africa
Reviewed 23 February 2016

The hotel is right in the middle of Randburg, next to Brightwater Commons. The staff were pretty friendly - organised a double bed at the last minute instead of twin beds. If you are only staying for one night and it is not a business stay, I would recommend this place.

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Thank 530tinym
Michelle C, General Manager at Mercure Johannesburg Randburg, responded to this review

Dear 530tinym Thank you for taking the time to share your feedback and your experience. We are happy to hear that you enjoyed your stay at our hotel. We hope to welcome you back very soon! Sincerely, Michelle Cross General Manager

Pretoria
Reviewed 17 February 2016

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Thank nnkosi
Michelle C, General Manager at Mercure Johannesburg Randburg, responded to this review

Kitwe
Reviewed 30 January 2016

I was offered and paid a discount rate. On arrival I was greeted with a surprise complimentary drink of my choice. Having stayed there a few times in the past year, I have come know a few of the staff members, which gives that personal touch. Although offering only breakfast, the close proximity of a mall, less than ten minutes...

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Thank fredchitalu
Michelle C, General Manager at Mercure Johannesburg Randburg, responded to this review

Dear Fredchitalu Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michelle Cross General Manager

Nomansland, United Kingdom
Reviewed 28 January 2016

We stayed at the Mercure on two separate occasions while on holiday. Staff very friendly and helpful, rooms clean. Bar opening hours a bit random, but could always get assistance. Very central and near to a number of restaurants.

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Thank AliCBrown
Pretoria, South Africa
Reviewed 30 December 2015

Needed a place in Randburg decided to try the Mercure for a one night stay. BIG MISTAKE. My only request was a non-smoking room(sounds simple enough right?) I had never stayed there before so I asked to see the room first before paying at reception. I was shown a smoking room on the bottom floor which smelled like? You guessed...

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Helpful?
Thank Localtourist_5508
Michelle C, Manager at Mercure Johannesburg Randburg, responded to this review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Randburg Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Armidale, Australia
Reviewed 23 November 2015

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Thank Early1960
Johannesburg
Reviewed 12 November 2015

Got into Jozi in the wee hours of the morning and didn't want to wake up my hosts so popped in there with no prior bookings at 02h00 to find a very helpful and considerate receptionist who turned my idea into a great one. The room was clean, everything worked and it had all the necessaries so that I didn't...

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Thank SheenaBz
Munich, Germany
Reviewed 1 September 2015

Joburg was our starting place for a three-week motorhome vacation through South Africa. It was great to begin and end the trip in this hotel. The rooms are adequately comfortable and clean (but a palace compared to the cramped space of a motorhome), and the comfortable bed had lots of pillows. The staff are helpful and professional--everything you'd expect. You...

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Helpful?
Thank ChristopherAllen
Michelle C, General Manager at Mercure Johannesburg Randburg, responded to this review

Dear ChristopherAllen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you back soon. Sincerely, Michelle Cross General Manager

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
On the outskirts, facing the new shopping center Brightwater Commons, previously known as the Randburg Waterfront shopping & entertainment centre. 30 min from Jo'burg international airport, 104 air conditioned rooms, breakfast restaurant, bar, 2 conference rooms, secure parking and 24h security. ... more   less 

Additional Information about Mercure Johannesburg Randburg

Address: Cnr Republic Rd & Brightwater Commons Road | PO Box 2438, Randburg 2125, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Randburg
Price Range: $60 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Johannesburg Randburg 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Mercure Johannesburg Randburg Hotel Randburg
Accor Johannesburg Randburg
Mercure Johannesburg Randburg Greater Johannesburg
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Johannesburg Randburg staff and other travellers.
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Questions? Get answers from Mercure Johannesburg Randburg staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the ground-floor seem to have a stronger wifi signal.”
 of 5 bubbles 688orestiss, 29 Oct 2016 | Read review
“Top floor facing the mall will be quieter”
 of 5 bubbles Sammkins, 27 Oct 2016 | Read review
“Make sure it's a non-smoking room.”
 of 5 bubbles garyaH3413HV, 1 Sep 2016 | Read review
“There are rooms specially allocated for smokers.”
 of 5 bubbles MarleneMB, 1 Sep 2016 | Read review
“I love the ground floor rooms for easy access.”
 of 5 bubbles mutakwan, 10 Aug 2016 | Read review
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