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Valentin Imperial Maya

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Valentin Imperial Maya
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10,760 Reviews from our TripAdvisor Community

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There are newer reviews for Valentin Imperial Maya
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Showing 9,641: English reviews
Chicago, Illinois
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 6 days ago NEW

We just returned from a one week stay at VIM and couldn't be more impressed. There is a reason this resort has over 10,000 reviews with the majority of them being "excellent". It is truly a paradise in which luxury abounds. You can absolutely believe all of the good reviews on this website as I experienced all of the wonderful... More 

Helpful?
6 Thank Al S
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make... More 

1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 days ago NEW via mobile

Our 2nd day here hotel is beautiful but very upset we did not get the room we payed for. they agreed to move us to the correct room today but it won't be until 2. And the only reason why we are being moved is because I made a fuss because I asked for my money back. I paid extra... More 

Helpful?
8 Thank Lia L
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Lia L, We are extremely sorry to hear your dissapointment. It is of our commitment to let you know that we extremely value the great oppotunity you gave us to serve but on the other hand, we would like to clarify to the TripAdvisor community that room assigantion at our resort is subject to availability and we do not... More 

Southern Pines, North Carolina
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW

I have been traveling to the this area for 24 years and have watched the number of resorts increase. Over the years some resorts failed because management sacrificed volume for quality. The VIM has managed to find the right balance of occupancy needed for profit without sacrificing service and quality. One of the Valentin managers from Mallorca, Spain was on... More 

Helpful?
4 Thank torgan
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest from Brentwood, Tennessee, Thank you very much for taking the time to share your wonderful experience at VIM, we are pleased to know you have enjoyed your time with us. Your kind words have been shared with our entire team and especially with those who made your stay even more enjoyable, we are glad to hear... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

We have been lucky enough to visit Valentin twice! We liked it so much we went back the following year! We've gone in September, & if you look ahead at the weather prediction, it never looks good (like 90% rain), but when you get there, it is nothing but sun! I think it only rained for 10minutes one day, that... More 

Helpful?
2 Thank lynnmariegarrett
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you on the past days, we are pleased to know you have enjoyed our services and facilities. We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear... More 

Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW

We go to adults only resorts to chill out, and relax in high quality surroundings and found this resort provided all that we needed to do just this. We stayed in the Emerald Suites, second floor. We could see the ocean through the palm trees and could hear the waves crashing all night long. The room was comfortable, not deluxe,... More 

Helpful?
4 Thank twg35
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you on the past days, we are pleased to know you have enjoyed our services and facilities. We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear... More 

Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

My boyfriend and I have been to several other resorts in Riviera Maya, Cancun, and Cuba, and so far this one is the best! We booked it as just a quick 5 day getaway trip without a ton of planning, but we chose the VIM off the TripAdvisor reviews and ratings and we were not disappointed! The grounds are beautiful,... More 

Helpful?
1 Thank amylD2833DC
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make... More 

Seattle, WA
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 1 week ago NEW

OK, so this is a big place with a lot to talk about. I'll try to break it into chunks so I can stay organized. RESORT The resort itself as huge. I'm talking if you have a beach front room, its a solid 5-10 minute walk to the restaurants depending on your walk speed. Now, this isn't a huge deal... More 

Helpful?
2 Thank kain182
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, It has been a real pleasure to have the opportunity of welcoming you at Valentin Imperial Maya, we highly value the chance our visitors give us to spend some time with us and their trust is the main reason we always strive to achieve their maximun satisfaction, it pleased us to learn that you left the... More 

Hamilton, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago NEW

My husband, myself and 2 other couples just got back last night from a 7 day stay at this resort. We chose the Valentin Imperial for 3 reasons - adult only, proximity to the Cancun airport and the numerous restaurants. The grounds are absolutely beautiful - very well taken care of. The "deluxe junior suites" are large, clean and well... More 

Helpful?
2 Thank Drod35
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make... More 

London, United Kingdom
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago

This was our first trip to Mexico and we feel we chose the perfect place for the experience. On arrival and after a long journey we were greeted as you would expect to be greeted with friendly and welcoming staff, a glass of Champagne and were taken to our room. This review breaks down each element of our stay: THE... More 

Helpful?
4 Thank James H
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dea James H, Thank you for taking the time to share your recent experience at VIM. We are very pleased to hear that our facilities have been of your total liking, it was an enormous pleasure to serve you during the days you stayed with us. We are very pleased to read that you enjoyed most of our restaurants; our... More 

Calgary, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

We booked at this resort December 2015 as a last-minute early Christmas gift to ourselves. So glad we did as Valentin is now our favorite resort! We have lots to say about this wonderful place so I'll break it down into categories. Resort: - a fairly large resort that is easily walk-able but have handy golf carts if needed. -... More 

Helpful?
1 Thank AlexandErinYYC
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, We would like to thank you for describing the beautiful things that contributed to make your stay at VIM even more enjoyable. We are extremely happy to hear that we were able to fulfill your expectations and even more for the fact that you left our hotel with such a great impression of our services, rest... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $442 - $964 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
1,898 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 4 was very conveniently located for restaurants, theatre, and pools”
 of 5 bubbles PamelaD103, 2 Dec 2016 | Read review
“Cant tell you our favorite room too many people will know”
  • View from one dining area
 of 5 bubbles L4040THjamesa, 2 Dec 2016 | Read review
“don't go privelege package.not worth it. Any room will work in this place!!!!”
 of 5 bubbles 3petem, 30 Nov 2016 | Read review
“Golden Suites are Great.”
 of 5 bubbles evanc244, 30 Nov 2016 | Read review
“Building 7 is perfectly situated in the middle of the resort and served us well for walking.”
 of 5 bubbles W5095UBrebeccac, 30 Nov 2016 | Read review
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