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Valentin Imperial Maya

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Valentin Imperial Maya
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11,301 Reviews from our TripAdvisor Community

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Showing 10,116: English reviews
Wellingborough, United Kingdom
Reviewed 20 June 2014

I've never written a review of a hotel before but the experience we had at the Valentin has inspired me to do so! We stayed for the first two weeks of June and could not recommend this hotel any more highly. The grounds are beautiful and constantly being maintained, the hotel is spotless, the beach is lovely and has several...

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3Thank Kerry S
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Kerry S, Many thanks for sharing your experiences with future travelers, we enjoyed reading your feedback and are happy you had a great vacation at VIM. The Valentin Imperial maya team looks forward to seeing you in the future. Wishing you all the best,

Annapolis, Maryland
Reviewed 20 June 2014

I traveled to this resort with my wife, her sister and sister's fiancé June 4-11th. It was really a great vacation and a great experience. This was our first time staying at the resort (but doubt it will be the last) and we were all very impressed. I have traveled to this area in Mexico as well as other all...

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4Thank Mike L
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Mike from Annapolis, Maryland We would first of all like to thank you for taking your valuable time to share with us and the rest of the T.A reviewers such an enthusiastic review! Our staff truly strives to exceed guests' expectations and provide extraordinary service. We are always happy to hear that we have achieved that goal. We took...

Roseville, Michigan
Reviewed 20 June 2014

We stayed at the Valentin last week of May first few days in June. Right at the start of the rainy season! We were there six days and it rained solidly for 2.5 of those days.. When I first booked I had mentioned it was our 10 year anniversary, was a little disappointed that this was not recognized at all....

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2Thank ukchic2
Washington DC
Reviewed 19 June 2014

We have traveled to Cancun over a dozen times and have stayed at seven different resorts throughout the area. We recently returned from our first visit to Valentin Imperial Maya (June 5-10), and we give the resort and our experience very high marks. We were a group of eight. We arrived at the resort in the late afternoon. The check-in...

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2Thank MOWashingtonDC
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Washington DC Thank you for your in depth review, I found your feedback very interesting and have learnt a lot from your experiences.. Be also sure that your comments about the rooms will be shared with our housekeeping staff and manager in order to take the corrective measures and avoid situations, such as you described,...

Van Buren, Arkansas
Reviewed 19 June 2014

My husband I just returned from a 7 night stay(Emerald Suite) at the Valentin Maya Imperial. This is our 2nd time to visit this resort and we absolutely love it! The weather didn't cooperate much last year but this time it was absolutely gorgeous! We did try the new restaurant "The Corner" and were treated like royalty by Jesus &...

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5Thank Christi M
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Christi from Van Buren, Arkansas In the name of all VIM receive our most sincere appreciation for your loyalty to our Hotel. Receiving words like yours, it is always the best inspiration for our work. Please let us know when you will be back for your third visit so we can make your next arrival more especial and enjoyable....

Surrey, Canada
Reviewed 19 June 2014

This review is a bit delayed (thought I had posted it earlier, but apparently not!) The VIM is an amazing resort and we will no doubt return for another visit in the future. The staff is still outstanding! Loved that they have in-room WiFi now and are working to address the pool politics of floaties and chairs. Just a few...

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1Thank Grizzled
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Grizzled, Thank you very much for your detailed comments. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services, it is thanks to communications of this nature that our customers give us an opportunity to target areas of concern and take necessary measures. We are also very happy to hear...

Reviewed 19 June 2014 via mobile

My husband reserved an Emerald suite at the Valentin Imperial to celebrate our first anniversary. He did a tremendous amount of research on the different resorts hoping to find that special one. We were not disappointed. We loved the resort and the service was impeccable. We thoroughly enjoyed the pool, drinks and food. We looked forward to seeing the coati...

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3Thank GS-Russell
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM guest , First of all congratulations and thank you very much for staying in the Valentin Imperial Maya for this unforgettable occasion and taking the time to write your positive impressions; we are sure this has helped many travelers confirm that the VIM Resort is the perfect hotel for their wedding anniversary. Regarding the mosquitos, we would...

Kansas City, Missouri
Reviewed 19 June 2014

My wife and I stayed at the Valentin Imperial Maya from 6 June - 14 June and had an absolutely spectacular, relaxing vacation. Let's start with arrival. Travel day is seldom enjoyable, usually long and tedious, upon arrival you are greeted warmly with a cooling cloth and beverage and offered the main lobby to wait for check in (if you...

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9Thank Scott M
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Scott M., Thank you for coming to the Valentin Imperial Maya. We fell so happy to read that you have enjoyed yourselves. The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service. Your recommendation of our property is also encouraging our Management and staff who ensure that...

Hamilton, Canada
Reviewed 19 June 2014

My wife have enjoyed our stay here at the valentin imperial the first thing I noticed was how clean the grounds are. The service was great all the staff were freindly and very helpful. The pool and the beach were fantastic the pool area geta really hot because there is no breeze but the beach is a nice change if...

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1Thank tin_mam1988
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM guest from Hamilton, Canadá , Thank you very much for taking your valuable time to share with us and the rest of the T.A reviewers your review. We are sure this will help many travelers to realise that the VIM Resort is the perfect hotel for their vacation,we are overjoyed knowing that you fully enjoyed our beautiful...

Reviewed 18 June 2014

Recently returned from an unforgettable vacation with my girlfriend. I am going to keep this short and sweet so you don't lose sight of what's important because of my personal reflections. We stayed in a junior-deluxe suite. The first room we were offered was on the first floor. We decided to change rooms to the second floor in another building...

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1Thank Nick B
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Nick , Thank you for taking a moment of your valuable time to submit your feedback regarding your recent stay at the Valentin. We are delighted that you had a wonderful time and would like to thank you for your gracious comments about our service , people and our food. We would love to welcome you back for your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $403 - $926 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
2,132 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Golden suites are great. Building 6 is a perfect location. Close to pool, beach, restaurants.”
 of 5 bubbles MikeM_GBWI, 26 Mar 2017 | Read review
“G0...now!!!”
 of 5 bubbles djeunette, 26 Mar 2017 | Read review
“Swim up! Building 6, 7 or 8.”
 of 5 bubbles CL_jay2014, 26 Mar 2017 | Read review
“Building 4 and 5 are very close to the pool and beach.”
 of 5 bubbles sharoncO984WG, 25 Mar 2017 | Read review
“Building # 3”
 of 5 bubbles T834OCjamesm, 25 Mar 2017 | Read review
5 of 5