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Valentin Imperial Maya

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Valentin Imperial Maya
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11,151 Reviews from our TripAdvisor Community

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Showing 9,986: English reviews
Greeley, CO
Reviewed 13 March 2014

We spent Feb 21-28 at the Valentin Imperial Maya for our ten year wedding anniversary and we will go back many more times in the future, special occasion or not! We originally were a little skeptical because sometimes all-inclusive places can tend to seem "too good to be true" so we wondered if we'd be disappointed. We were not. Upon...

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9Thank kaliyat
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear kaliyat, It is very rewarding to read this kind of reviews, even more to know that you chose our beautiful resort to spend your 10th anniversary, congratulations! Our main job is to make you have a memorable stay with us and we are very pleased that this was your case! Will be our honor to host you again very...

Ajax, ON
Reviewed 13 March 2014

I have been to a few wonderful resorts in the Mayan Riviera but this one is far superior to anything I have been at! The resort is beautiful, all the buildings are nestled into the grounds. We had the Golden Junior Swim-up suite and it did not disappoint! Oval jacuzzi tub separated the bathroom and living area...was simply stunning! Everything...

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3Thank my_other_shell
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear recent VIM guest, Thank you for taking a moment of your time for sharing your observations about your recent vacation at the Valentin Imperial Maya. We are pleased to know that you had a very good time in our resort. We are glad that you liked our Beach, food, swim up room, drinks, main pool and the amiability of...

New York City, New York
Reviewed 13 March 2014

I stayed at the Valentin Imperial Maya resort for a week in the fall for a friends wedding. We were welcomed with a drink after being dropped off from the airport and after a quick check in the hotel staff dropped us off at our room to get settled in. We had a courtyard room, however it was only steps...

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Thank Erikah999
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Erikah999, Thank you for such wonderful comments regarding your friend’s wedding at Valentin Imperial Maya. It is very important for us to know that you had a great stay, our team and especially our spa team is one of the most motivated as we love to know that our guests are having wonderful experiences. Please let us know as...

Edina, Minnesota
Reviewed 13 March 2014

My boyfriend and I just returned home from the Valentine Imperial Maya 1 day ago & we cannot wait to go back! We had such a wonderful time at this resort, everything is incredibly beautiful and so tropical.. we were in awe at how lovely they kept the grounds. First off, this resort is HUGE! When we checked in they...

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1Thank Maggie s
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Maggie S, Thank you for the positives comments you have published about your recent vacation. Your satisfaction is our reward; we really appreciate you taking the time to let us know we are providing a good service, We are very pleased to know that you have enjoyed your Emarald room, and our staffs’ friendliness; we are going to share...

Salmo, Canada
Reviewed 13 March 2014

We arrived back from Valentin Imperial Maya on March 2,2014 after a much needed vacation. We have been at many 5 star resorts in Mexico and this one was the most unique. After reading reviews everyday for weeks I was a little hesitant that I had convinced my hubby to try this resort. Well no disappointment was had. We loved...

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1Thank Colleen02091966
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Colleen02091996, Thank you for your review on TripAdvisor, we are glad to read you had a wonderful stay and also proud of our staff especially from the Privilege staff. We took also good note of your observations regarding the matress in your room in order to take the appropriate measures in the future. Please do not hesitate to contact...

Scottsdale, Arizona
Reviewed 12 March 2014

My daughter was married on the beach at this resort in January. Even though it rained on her wedding day (good luck), everything was perfect. The rooms, the pool, the staff, the extensive choice of foods, the entertainment, the beach, and the drinks were all super. Being at a 5 star all inclusive made our wedding/vacation getaway wonderful. The resort...

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Thank Carolina24_13
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Carolina24_13, Thank you for such wonderful comments regarding your daughter’s wedding at Valentin Imperial maya. It is very special when our guests take the time to recognize our staff for their efforts. Thank you again for your comments and we hope we get the opportunity to welcome you back again. Wishing you all the best,

Reviewed 12 March 2014

My wife and I just went there two weeks ago. We completely loved our trip and everything about the resort. We had plenty to do, the pool was great and the beach was excellent! I can't say enough about the staff. Everyone is so friendly and goes out of their way to say hello and to see if you need...

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Thank TravisJ27
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear TravisJ27, Many thanks for taking the time to leave your kind words about your recent stay, we are happy to know that you had chance to enjoy our “privilege package” and Diamond Suite. We hope you can give us the opportunity to serve you again in the near future. Sincerely

Ellington, Connecticut
Reviewed 12 March 2014

Great Resort! Everything is clean and well maintained. All the staff if friendly. We never past a Bellman, Gardner, and other staff member without a smile and saying Hola. The food was great! We only stayed for 4 nights and wished it was longer. Hope to return.

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Thank dhlaplante
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear dhlaplante, Thank you for taking some of your time in posting this fantastic review, It is very rewarding to read this kind of reviews. We sincerely hope to have the pleasure of welcoming you back to our resort in the near future. Please, do not hesitate to contact us before your next arrival. E mail : customercare@valentinmaya.com Kindest regards

Saint Louis, Missouri
Reviewed 12 March 2014

My wife and I were at the VIM from the 5th to the 10th of March 14 celebrating her birthday. I had done a lot of research and read all the reviews before deciding on the VIM. Some apprehension after some of the negative comments, but we couldn’t have been happier with the resort. A few minor issues, but given...

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4Thank Biker56
Greensboro, North Carolina
Reviewed 12 March 2014

Our trip begun at January 26th this year and we were a little expectant because it was our first vacation in a long time. We stayed for eight nights in this spectacular resort. The beach is the best we had ever been, so calm and clear, we could see fishes even when we were out of the water. We spent...

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2Thank Bradley M
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Badley M, Many thanks for sharing your experiences with future travelers, we enjoyed reading your feedback and are happy you had a great vacation at VIM. Again thank you again for your comment and we would be more than happy to welcome you back for a second holiday in our resort. Please do not hesitate to contact us prior...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $411 - $860 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
2,064 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Golden Swim up offers you your own lounge chairs just steps fromthe pool”
 of 5 bubbles 951deborahs, 26 Feb 2017 | Read review
“Deluxe Junior Suite - request renovated room. 4, 5 most central. Top floors most quiet. Email with main interest.”
 of 5 bubbles 305barbn, 25 Feb 2017 | Read review
“To be close to everything without walking too much buildings 4 & 5.”
 of 5 bubbles LB762, 25 Feb 2017 | Read review
“We enjoyed the Golden Suites, 3rd floor, but think each room location probably has its own advantages.”
  • Happy Anniversary!
  • View from Balcony 8308
 of 5 bubbles SoCoMo830, 25 Feb 2017 | Read review
“We were on the ground floor, bldg. 5. Loved it.”
 of 5 bubbles Annmarie1956, 24 Feb 2017 | Read review
5 of 5