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Valentin Imperial Maya

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Valentin Imperial Maya
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10,782 Reviews from our TripAdvisor Community

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Showing 9,662: English reviews
Wyoming
Reviewed 7 October 2013

This was our 14th trip to the Mayan Riviera but our first to the Vallentin. We’ve been to several resorts in the area but usually stay at the Barcelo or Palladium. We made our reservation through Apple Vacations and used their included transfers from the Cancun airport and back. Both transfers were in small vans with only one other couple...

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8Thank Kjtrdlnp
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear recent guest, We are grateful for your positive review published on Trip Advisor, It is really important to us to receive positive feedback as yours, the observations that you mentioned regarding the shower, ice maker and housekeeping have been brought to the attention of the management in order to improve it for you and for future guests. We would...

Plymouth, Massachusetts
Reviewed 7 October 2013

My wife and I stayed at the VIM Sept. 14 through Sept. 21. I waited to write my review because I didn't want to let on negativity put my whole experince in a bad light. I'll start with the good. Check-In: Check-in was as I expected based on previous reviews I'd read. We arrived at about 1:30 pm, the bell...

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3Thank David F
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear recent VIM guest, Thank you for taking a moment of your valuable time to write your review. Our guest reviews are very important to us because they give us the opportunity to learn better about the aspects we need to work on in order to offer a best service. We already let the F&B manager knows about the observation...

Philadelphia, Pennsylvania, United States
Reviewed 7 October 2013

This place was beautiful. We had a swim up room, very close to the pool bar. The only down part of that pool was not many of those huts for shade in the actual pool area. Plus the same people hogged those chairs the whole time, while never using them. The food was excellent. I give all the places we...

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4Thank Brian M
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Brian M, First and foremost, please accept our gratitude for your having taken the time to air your comments and concerns. At the property we do not allow guests to reserve the pool chairs, this policy is reinforce in order to have other guests to enjoy the pool chairs as well. We would be more than happy to welcome...

La Center, Washington, United States
Reviewed 7 October 2013

My wife and I stayed at this hotel Sept 24 to oct 2nd ,2013 ! The staff was friendly and polite, The food was great [7 restaurants] especially the breakfast buffet which was available, nice sunny weather 85-87 degrees thereabouts? And the white sand beach was a plus! ! A very big place [15000 acres ] so we were told?...

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3Thank 992Larry1946
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear recent VIM guest, Thank you very much for your review, we are so happy to hear that time after time , the efforts and dedication of our staff made such a positive impact on your vacation. We look forward to serving you for your 2nd visit. Do not hesitate to contact us before your next arrival. Email : customercare@valentinmaya.com

Bloomington, Illinois
Reviewed 7 October 2013

I'm finally getting around to posting my review, and in the three months since our visit, I've seen review after review mention some of the same areas for improvement. I think they've addressed one or two things since our stay, but I'm still mentioning them since I know the VIM reads the reviews on a regular basis. Overall, we enjoyed...

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10Thank GeekCouple
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Mr. & Mrs. Geek, Thank you for your in depth review, I found your feedback very interesting and have learnt a lot from your experiences.Every guest is special to us, this is why we try to establish an authentic relationship with our guests and find out about their preferences. I wish to reassure you, that we have addressed your...

Montreal, Canada
Reviewed 6 October 2013

We stayed there from Sept 27 to Oct 4 2013 in the silver suite Room It was very clean with a comfortable king bed, 2 sinks bathroom and a spa in between separated by a curtain. Food You can choose as many entrees or soup as you want. There is a lack of choices in the menu but the quality...

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2Thank Alain G
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Alain G, We would like to thank you, on behalf of every employee at the Valentin Imperial Maya. Your comments were truly a pleasure to read and I appreciate that you took the time to share your experiences with the Trip advisor community. We are happy to know that you had chance to enjoy some of our services and...

Reviewed 6 October 2013

My husband and I stayed here to celebrate our anniversary and birthdays. As this was our first trip alone since having children, we were looking for relaxation. VIM did not disappoint. We had an easy check in and were taken by golf cart to our room in building 6. On the second floor we had a great ocean view. Our...

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5Thank Coloradotraveler32
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear guest, Thank you for taking some of your time in posting this fantastic review, It is very rewarding to read this kind of reviews, even more to know that you chose our beautiful resort to spend your anniversary, congratulations! On the other hand we would like to confirm to the TA community that in consideration to our guests, we...

Reviewed 6 October 2013

We stay at the resort at the end of September. Overall the resort is beautiful, especially the landscaping and gardens. The waiters in the restaurants tried their best to provide good service to the guests. Breakfast in Le Marche is truly an enjoyable experience, with a great variety to choose from. We enjoyed eating breakfast outside and watching the coatis...

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Thank vlchen1
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear recent guest, Thank you for taking the time to remark on your stay at Valentin Imperial Maya. We fell so happy to read that you have enjoyed yourselves. On the other hand I am really sorry and I have to say it is not pleasant to hear comments where we can see our guest’s dissatisfaction. It is a shame...

Monument,CO
Reviewed 6 October 2013

From the first moment to the last, our stay here was simply perfection! Recommended by our travel agent, Sybil at Trips, Inc in Monument, CO, having had first hand experience, we were in for a treat! A large but wonderfully walkable property (or courtesy golf cart shuttles), with well planned pathways, and a dreamy huge free-form pool, this Spanish hacienda...

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3Thank Lovetocruise7
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear recent guest, We would like to send you our warmest appreciations for taking the time to write a review about your recent stay at the Valentin Imperial Maya.The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service. We sincerely hope to have the pleasure of welcoming you...

Edmonton, Canada
Reviewed 5 October 2013

In 6 days I'm heading back for our second visit in 2 years. Loved the staff, right from the airport to the guys and girls on the grounds. Our stay was fantastic, we snorkeled right off the beach on the calm days and went farther south along the reef with the best dive master/ naturalist, Louis. The food was a...

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Thank Apparatusman
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear recent guest from Edmonton, Canada: Thank you very much for your review, It is very important for us to know that you had a great stay, our VIM team is one of the most motivated as we love to know that our guests are having wonderful experiences.Again thank you again for your comment and we would be more than...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $440 - $959 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
1,906 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'd get room on a top floor in case people are heavy footed”
 of 5 bubbles PrimeExcursionist, 8 Dec 2016 | Read review
“2nd floor Emerald suites have great ocean views.”
 of 5 bubbles ollieplume, 7 Dec 2016 | Read review
“The swim-out suites offer your own private lounge chairs near the quiet pool.”
 of 5 bubbles EricT799, 5 Dec 2016 | Read review
“Try to get a room on an upper floor”
 of 5 bubbles JOHNI430, 5 Dec 2016 | Read review
“Golden swim up room”
 of 5 bubbles 154margaretf, 5 Dec 2016 | Read review
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