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Valentin Imperial Maya

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Valentin Imperial Maya
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11,441 Reviews from our TripAdvisor Community

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Showing 10,232: English reviews
Denver, Colorado
Reviewed 23 January 2014

We stayed at the Valentin from January 7-January 14, 2014, and had a great time. The grounds were beautiful, rooms spacious (Golden Jr.), and beach is long. No complaints at the restaurants (except the beef has a different texture than American beef). Plenty of choices on every menu and the wait staff were all friendly and worked really hard. Even...

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1Thank Gary O
Palm Coast, Florida
Reviewed 23 January 2014

This is a beautiful property. We had a group of 10 and had a wonderful time. It is beautifully landscaped, the rooms are very nice and everything was immaculate. The staff were very nice and helpful. The breakfast and lunch buffets were great but I was a little disappointed in the quality of the food in the dinner rooms. Most...

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Thank Sharon M
La Crosse, Wisconsin
Reviewed 23 January 2014

My husband and I have been to the Valentin four times and found our last trip to be a little disappointing. Overall, I felt like staff were less attentive. I'm going to be picky as I am comparing it to our previous AWESOME EXPERIENCES here in the past. Grounds: We love the grounds and rooms. We always stay in one...

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4Thank Lisa B
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Lisa from La Crosse, Wisconsin Thank you very much for your full review including your observations. We’re sorry we didn’t provide the quality of service you deserved during your 4th stay at our hotel. Our goal is to provide 100% guest satisfaction and it is very disheartening to hear that we did not accomplish this. Regarding the food, we...

Baltimore, Maryland
Reviewed 23 January 2014

This place was paradise! The entire resort is beautiful, the staff is super friendly and helpful. I felt totally pampered everywhere I went while visiting. We ate at the Italian, Japanese, French and buffet breakfast restaurants and the food was always very good. Can't wait to go back again!

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3Thank luvkix
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear VIM Guests from Baltimore, Maryland It's a pleasure to know that you spend a beautiful vacation with us and mostly if was such an special ocassion as your 10 th wedding Anniversary! congratulations! We know that our staff will be truly motivated by your kind words about your experiences. Valentin Imperial Maya is waiting for your return. Sincerely,

North Carolina
Reviewed 23 January 2014

My wife and I just spent a week at Valentin Imperial Maya. This is our fourth Adult All Inclusive (two Excellence, one Secrets Wild Orchid) so while we're not experts, we have seen some to make comparisons. There are a lot of things that they do right. The grounds are fantastic; well tended and very beautiful. The beach is great;...

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4Thank Babe1632
Philadelphia
Reviewed 23 January 2014

Spent a week 1/12-1/19 at the property in the Deluxe Junior Suite. We were in Bldg 2. 1st floor backside. It was nice being on the ground floor so as not have to deal with waiting on elevators. The "backside means you are facing vegetation so no view of anything. The front side you would see an occasional person walking...

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2Thank BeachBumGuy_9
Denver
Reviewed 23 January 2014

The beach is excellent and the grounds are beautiful! We never felt like there were crowds at this resort because it is spread out. We took plenty of lovely strolls around the resort and along the beach (morning & night walks on the beach)! There are a few interesting birds and critters around the resort. There are plaques throughout that...

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1Thank love-great-trips
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Denver , Thank you for taking a moment of your valuable time to write your survey and submit your feedback regarding your recent stay at the VIM . We are so happy to hear that we met most of your expectations and appreciate your feedback which we are going to share with all our staff....

Crown Point, Indiana
Reviewed 22 January 2014

We stayed at this location for 12 days, October 16th-28th, 2013. A little past due on this review. We had a Silver Suite on the second floor, with a Huge jacuzzi tub, big enough for ten people. I am going to do this review in categories.- Location-Very lush greenery. Jungle type. Beautiful gardens, flowers, walk ways are big enough for...

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1Thank JoniChachee
Bournemouth, United Kingdom
Reviewed 22 January 2014

Don't know where to begin!! This resort is absolutely amazing. The staff, the greeting, the room, the beach, pools, restaurants and food. Everything is 5 Star !!! Cant wait to come back!!! Dont hesitate, just book it!

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1Thank ECYOJE
Reviewed 22 January 2014 via mobile

Me and my fiancée booked a stay here. It was a great vacation. From the time we got there till we headed to the airport we were enjoying ourselves. We had transportation to the hotel booked before we got there. I recommend doing so( I have heard stories of people getting tied up for hours from timeshare salespeople with the...

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Thank SuperBeachyFunTime

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $386 - $956 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
2,206 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool/garden view is lovely and a short walk to the restaurants.”
revelo100, 21 Apr 2017 | Read review
“We had Building 5. Junior Deluxe Suite. We loved it. I totally loved the bed and pillows!!!”
juliemT7948MK, 21 Apr 2017 | Read review
“If you like to spend time at the pool, the swim-up room is definitely worth it! ”
BoomhaueRN, 19 Apr 2017 | Read review
“Building 4 & 5 are junior suites close to the pool and beach. Very nice.”
69louisel, 19 Apr 2017 | Read review
“Building 8”
896albertj, 18 Apr 2017 | Read review
5 of 5