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Valentin Imperial Maya

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Valentin Imperial Maya
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11,140 Reviews from our TripAdvisor Community

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Showing 9,976: English reviews
Reviewed 20 September 2013

You aren't going to want to leave This place is gorgeous, the food is great, the staff is very friendly, the beach is great, pool is great... All around, a wonderful place. We would certainly go again. I can say that it was some of the best service we've ever had. Make sure you figure out where all the resturaunts...

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1Thank Acarapella
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Acarapella, Many thanks for your excellent review and for having chosen The VIM for your vacation, we are flattered to know you had such a pleasant stay at our property and thank you very much for sharing your thoughts here with others. Every guest is special to us, this is why we try to establish an authentic relationship with...

New York City, New York
Reviewed 18 September 2013

Just got back from what was supposed to be a fun filled week with my husband and friends. What we got was a plain, boring middle of the road vacation. This resort does have some positives and I will start with those: #1) The grounds are beautiful with the many scenic ponds and natural forest beauty. #2) The food for...

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12Thank shortstack1123
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from N.Y, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were disappointed with your experience . We took good note of your observations regarding the bartenders with the appropriate person and we are sure the area you specify that need attention will be attended and whatever...

London, United Kingdom
Reviewed 18 September 2013

We have just returned after two weeks at the Valentin and this hotel cannot be faulted in any way in our opinion. It has everything (quite pools, busy pools, restaurants, buffets) one could want and more. The 8 restaurants served faultless food every night and the breakfast and lunch buffets were extraordinary. Sun loungers "in" the pool was lovely and...

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2Thank Sarahj237
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Sarah, Many thanks for sharing your experiences with future travelers, we enjoyed reading your feedback and we are happy you had a great vacation at the Valentin Imperial Maya. Best regards and let us know as soon as you are ready to comeback; our great team will be ready to exceed your expectations again!! Truly yours,

Gold Canyon, Arizona
Reviewed 17 September 2013

My wife and I returned to the Valentin in June for our 6th time. This trip was to celebrate our 25th anniversary and overall we had another very enjoyable stay. I sent an email to the Valentin a couple weeks prior to our arrival to let them know this would be our 6th time at their property and also to...

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9Thank AZSunlover
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear repeat guest, We are grateful for your positive review published on Trip Advisor and your loyalty for the Valentin Imperial Maya, We really appreciate you taking the time to let us know we are providing a good service. We cannot wait to welcome you back for the 3rd time to spoil you and make you feel at home again....

Chicago, Illinois
Reviewed 17 September 2013

My husband and I were celebrating our wedding anniversary in September and we were so excited to get so much needed R&R. Everything was fantastic at the beginning until we became hungry and realized starvation would be our desired meals. We now realize the reason the food was so disappointed to us in comparison to other reviewers is that we...

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16Thank GreyStreet13
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Chicago, Thank you for your comments regarding your recent stay at the Valentin Imperial Maya. We are very disappointed to learn that we did not meet your expectations at 100% and would like to take this opportunity to apologize for any inconveniences you experienced during your stay. Regarding your not so positive comments regarding the...

Kansas
Reviewed 17 September 2013

Our second trip to the Valentine Imperial Maya was as indulging and luxurious as the first! The staff throughout the resort spoiled us, pampered us and made our second stay as treasured as our first. The rooms are clean, fridge is stocked daily, turn down service, 24 hour room service- all included! The food at the French restaurant was off...

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4Thank Michelle B
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Michell B, Thank you for having chosen our resort for your recent vacation and for taking the time to post a positive review.. It is a pleasure to know that you enjoyed most of our services and facilities. We look forward to serving you in November for your 3rd visit. Do not hesitate to contact me before your next...

Cincinnati, Ohio
Reviewed 17 September 2013

I hate to read long reviews so ill try to stay on track with main points. Grounds: beautiful very well maintained, abviously a priority Pool: very big, great swim up bars, generous with the alcohol, never felt crowded. The towel policy was strict so don't leave your towel with all the others to be picked up by the maid!! Would...

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2Thank shannon1124
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Shannon, We are grateful for your positive review published on Trip Advisor, It is really important to us to receive positive comment as yours, and we are glad to know that we exceeded your expectations. It will be always a pleasure to welcome you back at Valentin Imperial Maya. Warm regards.

Overland Park, Kansas
Reviewed 17 September 2013

This was our second time staying at Valentin and I have to say that while our first time was wonderful...the second time was even better. A few things had changed since our last visit, but for the better. The dress code wasn't quite as strict for the nicer restaurants this time around, which was nice because my husband isn't really...

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3Thank Jessie F
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Jessie F, In the name of all Valentin Imperial Maya, receive our most sincere appreciation for choosing us again for your last holidays.We hope to see you again very soon for your 3rd visit. Your feedback regarding the bartenders has been shared with our F&B manager in order to improve our service in the future. We really appreciate you...

Port Coquitlam, Canada
Reviewed 16 September 2013

We had our first trip to Mexico at the Valentin and we thought Wow if this is what all the hotels In Mexico are like forget Maui!! The next few trips were to higher rated hotels but nothing has compared with this hotel. We now will not stay anywhere else but here as we know what to expect and its...

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4Thank brimcm
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear repeat VIM customer, We are grateful for your positive review published on Trip Advisor and your loyalty for the Valentin Imperial Maya, we are honored to know that your enthusiasm for our Hotel and service has not changed. We cannot wait to welcome you back for the nect time to spoil you and make you feel at home again....

Edmonton, Canada
Reviewed 16 September 2013

My fiancé and I just returned from an amazing 10 day vacation at the Valentin from Aug 28-Sept 7. What impressed us the most was the excellent customer service, the beach and the food. These three things are what makes the this place stand out from all of the rest. (Although, everything about this resort was excellent!) -We chose to...

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5Thank Michelle S
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Michelle M, Thank you for such wonderful comments regarding your stay at our Valentin Imperial Maya.It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded your expectations. We sincerely hope to have the pleasure of welcoming you back to our resort in December. Please, do not hesitate to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $416 - $865 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Emerald for beach front(not much view from ground floor).”
 of 5 bubbles shewinders, 22 Feb 2017 | Read review
“Avoid building one”
 of 5 bubbles Carole831, 22 Feb 2017 | Read review
“Building 6, 7 and 8 are Golden. Close to beach and has its own lazy river pool with its own bar and snack shack. Loved building 6 swim-up!”
 of 5 bubbles monab817, 20 Feb 2017 | Read review
“We loved the location of our room Building 6 top floor!”
 of 5 bubbles Mona-Danny, 20 Feb 2017 | Read review
“2nd or 3rd floor golden jr suites near beach and main pool”
 of 5 bubbles 903lynneb, 19 Feb 2017 | Read review
5 of 5