Amazing trip! We landed early in the same day Hurricane Fiona passed through the Dominican. It was a little crazy, understandably so, and the staff did whatever they could to serve everyone until the weather was getting worse. We unfortunately spent the first day in the room while the staff cleaned up, but the effort the staff put in was exceptional, and they worked around the clock to get the resort cleaned and the restaurants open. They did everything they could and we really appreciated the effort! The food was amazing, beach/waves were great, spa was perfect and the resort is really nice! We would definitely go back to this resort. Our concierge was Enrique, who was amazing. Always reachable and even during the first few days after the storm where our phone wasn’t working, he made sure to find us on the resort to let us know our dinner options and activities for the night. Definitely a 10/10 experience, and even with the adversity (Hurricane) the staff here, Enrique especially, really stepped up and made our trip great.…
I don't even know where to begin in trying to explain how super fantastic our Vow Renewal Vacation was. WE were a total of 15. Most stayed in the CHIC Mansion and the others in swim out rooms. To say that our stay was unbelievable would be an understatement. I am a travel agent and don't have too high of expectations because I am usually disappointed, but not at Royalton Chic Punta Cana. I've practically been to every island and this trip overall, was the BEST!!!! The Mansion itself is breathtaking and the property's beauty and size was perfection. Our Butler was Hector. He was most professional, the kindest, has great anticipation, went above and beyond for all 15 of us. Who does that??? Especially these days. He is an asset to your company. We had a death in our family while vacationing and Hector handled it with empathy and understanding. My family will never forget you and talk about you practically daily, Wilson in the Diamond Club is magnificent!!! So full of warmth, professionalism, kindness, and care. You made this vacation top notch!!! All the servers, bartenders(Marco), housekeepers, chefs, were DIVINE! I know it seems unreal, but I am being 100! If you can, stay at the Mansion, if not, at least opt for Diamond Club-you won't regret it. Chaniel was my wedding assistant and was awesome as well, From the beginning, planning the ceremony and communication with Beatriz and others was very good and clear. They made our special day Superb. If you're an adult and want a beautiful hotel and beach, great service and great food, and great drinks, great ambience, go to Royalton CHIC ASAP!!! You will be happy you did. My group will be back and I look forward to recommending you all to others very soon. My Best, Karen Cabell…
Visited the Royalton Chic Punta Cana. Abrahan was our butler and he was great! Helped with all our needs and kept constant communication. They cleaned up the resort very fast after hurricane storms and quickly adapted to changes needed. Great spot!
The experience was great. Beautiful resort. Rooms really clean. Jacuzzi was great size in our room. Wilkins was very helpful, My Fiancé and I will never forget him. He was the most helpful from all the employees- he got us reservations for Asian restaurant and for the Steak restaurant. At check-in we were told that no restaurant reservations needed, and during our stay that rule changed. Ask for Wilkins and you won’t have any problems. He was caring and understanding and made things happen to keep us happy.
I had a lot of fun visiting with my family! They had a lot of neat activities to do during the day, like dance classes and fun water fitness classes! Evening events were fun shows with cultural dances and cuisine. Had a lot of fun learning dances from Ruddy from Vibeteam Entertain and participating in water fitness from Carlos and Erik aka Big Papi from Royalton Fit…and winning the beach fitness challenge!
The food and drinks are very good the fitness challenge on the beach is very good great job guys . All bartenders around the beach amazing and the pool bar the food was very delicious the best was the beach fitness challenge I recommend everyone to do the challenge Eric and J Carlos
Best time of the week. Got to have beach day and workout. Food is good and room service great too. The view throughout the hotel are great and there is something to do everyday Erik J Carlos are great guy with Royalton Fit.
The best thing about the hotel is the staff, particularly the vibe team. They had fun activities all day and partying all night! They really work hard and always non-stop. We made some great bonds with Santiago, Sandy and Julio (the lifeguard) who really took care of us and made our holiday even better ♥️ Also, shout out to big Papi and his fitness classes. We stayed throughout the hurricane and can’t believe how well all the staff in the hotel did. They worked unbelievably hard in sorting the hotel out as it really took a hit! Hospitality staff were amazing, service was brilliant and felt really looked after. Rosa was incredibly attentive and always made sure we had drinks around the pool. We will definitely be returning!
Anthony in room service provided an amazing service for us, would recommend this any time. Any request he sorted, such a credit to the hotel. The pool and beach was amazing even after they suffered a hurricane, credit you all the staff especially Anthony in room service.
The grounds are beautiful. I was truly in paradise. I enjoyed my aqua fitness class so much that I had to add aqua Zumba to my list. Breakfast and dinner was perfect as well. I love the variety of healthy options. Erik aka Big Papi and J Carlos were amazing!!!!! You have to visit. You wont be disappointed!