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BEST WESTERN Plus Heritage Inn

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BEST WESTERN Plus Heritage Inn
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315 Reviews from our TripAdvisor Community

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Showing 304: English reviews
Fremont, United States
Reviewed 21 December 2015

Great place to stay. Clean and welcoming. Friendly and courteous staff. Quiet. Handy to the freeway. It met all of our needs for a place to stay overnight following a family get together. We really liked it.

Review collected in partnership with Best Western
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Helpful?
Thank John P
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for sharing your thoughts with us. We're glad to hear you enjoyed your stay with us and happy that our location allowed you find us with such ease We hope we'll have another chance to serve you on your next family get together! Sincerely, Geraldine Felaire-Cantu General Manager

Greeley, United States
Reviewed 18 December 2015

The B.W.'s I've stayed with over the past six months have shared a couple of things in common - the staff's appear to be well trained not just in the paperwork side but the customer care/experience side of things, well done BW! As well, there seems to be an emphasis on refurbishing/remodeling/renovating the facilities, again, well done BW. I spend...

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Helpful?
Thank John P
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

We're delighted to hear how much you enjoyed your stay with us. It's great to know we are your home away from home and that our hotel and the friendly demeanor of our staff meet your expectations. Providing our guests with fantastic customer service and a comfortable environment is what we strive for. We look forward to hosting you again,...

Las Vegas
Reviewed 17 December 2015

We always stay at this hotel when we are in the area. It is close to everything. Benicia is a great little town. Napa is really close. The freeway is right by. The staff is very nice. The breakfast is fresh and the usual expected items. The rooms are clean. The beds are comfortable. Lots of pillows so easy to...

Review collected in partnership with Best Western
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Helpful?
Thank TimnTay
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

We're so glad to hear you enjoyed our awesome location, and super friendly staff. It's great our room amenities suited your needs so well, too! We love knowing you found so much comfort here, especially in our beds. We look forward your return! All the best, Geraldine Felaire-Cantu, General Manager

Benicia, United States
Reviewed 2 December 2015

My boyfriend and I and out two dogs had been camping all in Oregon and Northern California. We were headed into San Francisco to meet some friends and couldn't find any camping. It was a GREAT pleasure to see that this Best Western Plus took dogs. The fee ($20 per dog) was really reasonable for what we got in the...

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Helpful?
Thank Katherine H
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for taking the time to write a review. We loved reading of how accommodating our staff was during your stay! We're delighted to hear you had such an enjoyable stay with us! It seems like we were able to accommodate you very well in every way. Glad we were able to provide you the location of the room...

Benicia, California
Reviewed 2 December 2015

My rental unit was suddenly flooded, forcing me to immediately find quality, emergency housing for my tenant and her family. The people at Best Western Plus Heritage Inn in Benicia really came through. I especially want to thank Tiana, Asia and Monica for their patience and professionalism in helping me set up extended stay accommodations for my tenants during a...

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Helpful?
Thank John C
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

It seems like overall you had a fabulous experience with us! We're so happy and delighted to hear that we were able to accommodate you and your tenant well, taking a special note of the kindness offered by our front desk staff. Also, that our hotel was able to serve all the needs of your tenant. We hope we'll get...

Reviewed 30 November 2015 via mobile

The front desk staff was super friendly and helpful. We only stayed one night. The room was ok- but there were some issues with lights and plug-ins not working properly or at all. The pool and jacuzzi closed early. The price was decent for the room.

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Helpful?
Thank RKC42
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for sharing with us your experience and thank you for noting the helpfulness of our staff. Our guests are our number 1 priority and your suggestions are always reviewed and considered. We thank you again for staying with us and hope you will visit in the near future. Sincerely, Geraldine Felaire-Cantu General Manager

Dayton, United States
Reviewed 25 November 2015

Check in seamless. The staff was very friendly. The room was ready and my requests were met. The room was clean, the bed and pillows were very comfortable. The TV has a lot of channels. This is the only place I would stay in the Bay Area.

Review collected in partnership with Best Western
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Thank Sally L
Minnesota
Reviewed 12 November 2015

Really friendly staff, we stayed on a Thursday night, so they had a little reception in the breakfast room with nachos. Kind of nice to get a snack. Room was clean, area was quiet, would stay here again.

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Thank GregoryA
Minneapolis, MN
Reviewed 9 November 2015

Front desk staff was extremely helpful. They had happy hour with nachos, pop and wine- this helped tide us over until dinner. It was tasty! Breakfast is included, decent for hotel breakfast. The room was quiet, the bed comfortable. Would stay here again!

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Thank greg0144
Los Angeles, United States
Reviewed 23 October 2015

The service at this hotel was great, very friendly staff. The hotel itself, and the rooms were very clean. The only minor issue we had was with the in-room internet. It didn't work very well. Other than that, our family had a great experience here.

Review collected in partnership with Best Western
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Helpful?
Thank Kamaria H
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you very much for your feedback. Your opinion truly matters to us as we continue to make improvements to better our service. We hope that you would visit us again here at the BW Plus Heritage Inn - Benicia whether you are traveling on business or leisure.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Plus Heritage Inn

Address: 1955 E Second St, Benicia, CA 94510
Region: United States > California > Benicia
Price Range: $190 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Heritage Inn 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Best Western Benicia
Benicia Best Western
Best Western Heritage Hotel
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Heritage Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN Plus Heritage Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My best suggestion would be to find another hotel in Benicia at which to stay.”
 of 5 bubbles 92jims, 1 Jan 2017 | Read review
“Check with hotel front desk.”
 of 5 bubbles AuntieB9573, 27 Nov 2016 | Read review
“It located in a nice area. Not sure about rooms to ask for.”
 of 5 bubbles ChristineB297, 27 Nov 2016 | Read review
“Stay on the first floor by the front desk and breakfast eating area.”
 of 5 bubbles ccB2213YA, 20 Nov 2016 | Read review
“Try to get a higher floor not facing the parking lot”
 of 5 bubbles Barbara28970, 21 Sep 2016 | Read review
5 of 5