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11/06/2017 12/06/2017
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    Best Western Big Bear Chateau

    42200 Moonridge Road, CA 92315-1814
    Hotel website
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    Savings alert: 24% below average rate
    Best prices for your stay
    11/06/2017 12/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$116
          US$97
          US$116
          US$97
          US$116
          US$97
          Traveller (124)
          Room & Suite (120)
          Dining (49)
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          Overview
          • Excellent45%
          • Very good26%
          • Average14%
          • Poor7%
          • Terrible5%
          Travellers talk about
          Free Wifi
          Free Parking
          Breakfast included
          Pool
          Non-Smoking Hotel
          Restaurant
          Suites
          Bar/Lounge
          Fitness centre
          Pets Allowed
          Wheelchair Access
          Business Centre
          Laundry Service
          Private Balcony
          3.5 Star Hotel
          All hotel details
          Offers from Best Western Big Bear Chateau
          Special Offer: $10 GIFT CARD EVERY NIGHT
          Hotel deals
          The Lodge at Big Bear Lake, a Holiday Inn Resort
          527 reviews
          #3 of 7 hotels in Big Bear Lake
           
          Big Bear Frontier Cabins
          409 reviews
          #2 of 7 hotels in Big Bear Lake
           
          Pine Knot Guest Ranch
          213 reviews
          #1 of 7 hotels in Big Bear Lake
           
          Cozy Hollow Lodge
          131 reviews
          #2 of 19 hotels in Big Bear Region
           
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          Rooms
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (603)
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          21 - 25 of 603 reviews

          Reviewed 14 March 2017 via mobile

          It was a very bad experience, since the arrival, the person who attend us was not having any courtesy, she was actually having dinner, so I guess that was the problem, no smile, no welcome, no nothing.......the room is old and dirty, the fireplace was...More

          Thank Juan Carlos V
          Response from Frannie E, Public Relations Manager at Best Western Big Bear Chateau

          We apologize for what you experienced and the item has been now fixed. Thank you for letting us know. We will try harder to fix all issues and hope you will return and give us another try.

          Reviewed 14 March 2017

          We stayed here with our two kids for a weekend to play in the snow. The location was convenient, close to the ski resorts, snow play, and a short drive to the Village. Our daughter loved that the hotel looked like a castle and the...More

          Review collected in partnership with Best Western
          Thank Tracy A
          Response from Frannie E, Public Relations Manager at Best Western Big Bear Chateau

          We are happy to see that you enjoyed your experience and thank you for taking the time to write your review.

          Reviewed 14 March 2017

          The area is not really that great so for the area this hotel holds up. The thing that makes it better than the rest is the service, especially from the houseman Adrian as well as some of the front desk staff. One of the hardest...More

          Thank Matthew G
          Response from Frannie E, Public Relations Manager at Best Western Big Bear Chateau

          Thank you for taking the time to write a review about your visit. we greatly appreciate it and hope to this you again in the near future

          Reviewed 11 March 2017

          I stayed here last January on a last-minute ski trip. The lobby decor was utterly charming, the staff was very nice and helpful, and I appreciated the free breakfast which was WAY more than I expected. The room was fine - standard for a Best...More

          Thank LoriMacG
          Response from Frannie E, Public Relations Manager at Best Western Big Bear Chateau

          thank you for taking time to write your review

          Reviewed 8 March 2017

          Frescoes in the lobby, crystal chandeliers and a weird elevator. Smaller rooms, comfortable beds. Included breakfast attempting to be good but not managing to be good. It's clean, with weird homey decor. Good for families and crowds I imagine but I doubt you'd want to...More

          Thank David S
          Response from Frannie E, Public Relations Manager at Best Western Big Bear Chateau

          Thank you for taking the time to give us a review. We apologize for any inconvenience you experienced. Your comments are valued and we will try and fix the concerns that you have. We do hope you will give us another chance and hope to...More

          The Lodge at Big Bear Lake, a Holiday Inn Resort
          527 reviews
          #3 of 7 hotels in Big Bear Lake
           
          Big Bear Frontier Cabins
          409 reviews
          #2 of 7 hotels in Big Bear Lake
           
          Pine Knot Guest Ranch
          213 reviews
          #1 of 7 hotels in Big Bear Lake
           
          Cozy Hollow Lodge
          131 reviews
          #2 of 19 hotels in Big Bear Region
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Free Parking
          • Restaurant
          • Breakfast included
          • Fitness Centre with Gym / Workout Room
          • Pool
          • Bar/Lounge
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Business Centre with Internet Access
          • Free Parking
          • Breakfast included
          • Meeting Rooms
          • Children Activities (Kid / Family Friendly)
          • Laundry Service
          • Banquet Room
          • Things to do
          • Restaurant
          • Hot Tub
          • Fitness Centre with Gym / Workout Room
          • Pool
          • Bar/Lounge
          Details
          • Price range
          • US$105 - US$234 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Non-Smoking Rooms ,
          • Family Rooms ,
          • Suites
          • Number of rooms
          • 80
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, Best Western, Travelocity, Cheap Tickets, getaroom.com, Cancelon, TripOnline SA, HotelsClick and HotelQuickly so you can book your Best Western Big Bear Chateau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • California >
          • Big Bear Region
          • Also Known As
          • Best Western Plus Big Bear Chateau Hotel Big Bear Lake ,
          • Best Western Big Bear Lake ,
          • Big Bear Lake Best Western
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          Traveller (124)
          Room & Suite (120)
          Dining (49)
          Pool & Beach (17)
          Hotel & Grounds (146)
          Bathroom (5)
          Family and Play Areas (1)
          Business Centre & Event Rooms (1)
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          Nearby Restaurants
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          Nearby Attractions
          Snow Summit
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          Questions & AnswersAsk a question
          avoma42
          What is the charge for a dog? Do your rooms have mini frigs and microwaves?
          17 April 2017|
          Answer Show all 2 answers
          Response from David S | Reviewed this property |
          They did accept pets yes, not sure the charge, but no the rooms had no microwaves or fridges.
          0
          Votes
          beentheredonethatoo2
          Is the hot tub available in the winter?
          19 October 2015|
          What is your answer?
          Posting guidelines
          Submit
          Mary M
          Your property is pet friendly? What is your pet charge?
          13 August 2015|
          Answer
          Response from Frannie E | Property representative |
          Yes we do, but we only have 8 rooms on the property that are pet friendly. You need to call to make sure these rooms are available before you make a reservation. There is a $30 charge for the stay
          0
          Votes
          Room Tips
          "Try not to stay with pets here. You'll be banished to the "Dungeon" rooms on the lower level."
          Read review
          "None seemed better than others"
          Read review
          "Top floor in the rear of the hotel."
          Read review
          "Upstairs in the back of hotel, Overlooking the forest and pool."
          Read review
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