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Extended Stay America - Orange County - Brea

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Traveller (44)
Room & Suite (33)
Dining (2)
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Overview
  • Excellent27%
  • Very good8%
  • Average12%
  • Poor15%
  • Terrible38%
9 Jan 2018
“VERY LIMITED TV CHANNELS AND TV VOLUME RESTRICTIONS!”
13 Dec 2017
“Hotel Stay feed back”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Offers from Extended Stay America - Orange County - Brea
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Offers from Extended Stay America - Orange County - Brea
Special Offer: Save up to 10% TODAY!
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (157)
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1 - 5 of 156 reviews
Reviewed 13 February 2018

The staff were nice. But... there was mold in the grout in the shower, on top of the shower tile and in the toilet bowl. There were hairs from someone in the bathtub. Had to request plates, glasses and flat wear that were delivered in...More

Review collected in partnership with Extended Stay
Thank dougw909
Response from 00esa, Manager at Extended Stay America - Orange County - BreaResponded 14 February 2018

Doug, please accept our apologies for your unpleasant experience. The cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. We did have a meeting with our housekeeping and maintenance department to make sure our room receives...More

Reviewed 11 February 2018 via mobile

WiFi didn’t work. Informed staff, they said it was a setting problem and then ignored me when I told them it still wasn’t working. “Breakfast included” is a granola bar. AC was loud. Wish I stayed elsewhere.More

Thank Angela P
Response from 00esa, Manager at Extended Stay America - Orange County - BreaResponded 12 February 2018

Angela, thanks for staying with us and for the review. We are sorry for the issues you encountered while here and regret the inconvenience caused. Your concerns have been shared with our maintenance and engineering team so we can understand what happened and correct our...More

Reviewed 9 January 2018

Team members are awesome! Well, since we are staying on a month to month basis, we happen to have a lot of favorite programs on tv. For instance, ID Investigations, Street Outlaws, Hallmark and Lifetime movies, cooking shows, On Demand movies, etcetera. BUT, the tv...More

Review collected in partnership with Extended Stay
Thank ali7772018
Response from 00esa, Manager at Extended Stay America - Orange County - BreaResponded 10 January 2018

Ali, thank you for choosing our hotel for your accommodations and for sharing your review. We are happy to read you had a pleasant stay with us and loved the service offered by our friendly staff. However, we are sorry for the inconvenience you experienced,...More

Reviewed 8 January 2018

Was charged twice for a once night stay. I called the next morning and they said they already put the reversal back on in the morning. Well here we are three days later and I still don’t have my money. Customer service just said sorry...More

Review collected in partnership with Extended Stay
Thank Michael B
Response from 00esa, Manager at Extended Stay America - Orange County - BreaResponded 11 January 2018

Thank you for being our guest and for taking time to leave feedback. We apologize for the mix up regarding your bill. When reversing charges, it can take anywhere between 5-10 business days to credit back to your account, depending on your banking institution. If...More

Reviewed 21 December 2017

Brae is a great location, near shopping and clean and safe. I can here due to relocation and job searching and took the time to stay 2 weeks. It felt like a home. I would come again. Staff are friendly and area is near business...More

Review collected in partnership with Extended Stay
Thank deniselM9464LI
Response from 00esa, Manager at Extended Stay America - Orange County - BreaResponded 22 December 2017

It was our pleasure having you as our guest at Extended Stay America. We are delighted to read you enjoyed your stay and our facilities and service were to your satisfaction. Thank you for choosing our hotel, and we look forward to welcoming you back...More

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Most Booked Properties in Brea, CA
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$93 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$93 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (44)
Room & Suite (33)
Dining (2)
Questions & Answers
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Kent F
20 October 2015|
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Response from Jordan C |
No, but there is free WiFi available to all guests.
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Room Tips
"tip on choosing a good room: one at a different hotel"
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"Don't stay there!"
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"Don't stay at this place."
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"Request it be cleaned before arrival"
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