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Extended Stay America - Orange County - Brea

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Traveller (49)
Room & Suite (33)
Dining (2)
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Overview
  • Excellent26%
  • Very good9%
  • Average12%
  • Poor15%
  • Terrible38%
3 weeks ago
“Staff was very pleasant. Hotel was not. ”
9 Jan 2018
“VERY LIMITED TV CHANNELS AND TV VOLUME RESTRICTIONS!”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (160)
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11 - 15 of 159 reviews
Reviewed 11 November 2017 via mobile

Dirty, from the moment you walk up you will see cigarette butts and empty beer cans. The hotel had noisy guest running around all night. My room had a bathroom door that was falling off the hinges so it was very difficult to open and...More

2  Thank Andy S
Response from 00esa, Manager at Extended Stay America - Orange County - BreaResponded 12 November 2017

Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working...More

Reviewed 27 October 2017

This place is one of the best place I've been. I will always come back here! The price is great and the accomodation is wonderful. You will feel like it was your home. Now this place will always be part of my trips.

Review collected in partnership with Extended Stay
Thank Julieramos
Response from 00esa, Manager at Extended Stay America - Orange County - BreaResponded 28 October 2017

Julie, thank you for making Extended Stay America your home away from home. We are thrilled to read you loved our affordable rates and all that we have to offer. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

Reviewed 22 October 2017 via mobile

Had to stay here for a week and it was disgusting. The bathroom was nasty and there was dust and hair everywhere. The sheets were dirty and full of hair so i called to get new ones. The front desk made me walk to then,...More

2  Thank Korriana W
Response from 00esa, Manager at Extended Stay America - Orange County - BreaResponded 23 October 2017

Korriana, thank you for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced and the inconvenience it caused. We have procedures in place so these type of situations do not occur. Regrettably, we failed during this...More

Reviewed 11 October 2017

We stayed here out of necessity, the hotel it self is located in a well lit area, near many restaurants and stores. They also provide a very minimal kitchen and accept pets. This was the main reason for our stay. We were on the second...More

Thank samadi d
Response from 00esa, Manager at Extended Stay America - Orange County - BreaResponded 11 October 2017

Samadi, thank you for being our guest. Although we are happy to know that you liked our location and pet policy, we are so sorry for the cleanliness issues you had and the inconvenience it caused. We are working with our housekeeping department to make...More

Reviewed 9 October 2017

Bed had hair all over it. Bathroom was dirty. Room smelled bad. Floor was disgusting. There was dust everywhere. I will never stay here again. I was highly disappointed. We called about a broken tv and it was never fixed. Had to go get new...More

Review collected in partnership with Extended Stay
1  Thank wallsko
Response from 00esa, General Manager at Extended Stay America - Orange County - BreaResponded 10 October 2017

We cannot apologize enough for the poor service you received during your stay. Your comments have prompted our management team to redouble training efforts, so we can be sure to meet the high standards you should always expect from us every single stay. We are...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$97 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$97 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (49)
Room & Suite (33)
Dining (2)
Questions & Answers
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Kent F
20 October 2015|
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Response from Jordan C |
No, but there is free WiFi available to all guests.
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Room Tips
"tip on choosing a good room: one at a different hotel"
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"Don't stay there!"
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"Don't stay at this place."
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"Request it be cleaned before arrival"
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