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Crowne Plaza San Francisco Airport

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644 Reviews from our TripAdvisor Community

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Showing 579: English reviews
Melbourne
Reviewed 1 week ago via mobile

Got an extremely cheap rate for a Sunday night so booked it. Got upgraded to the executive level which was nice. No lounge area as such but extra amenities in the very clean, nicely renovated room. Tried calling room service to order from the late dining menu and no answer, tried calling reception to see why room service wasn't answering...

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Helpful?
Thank jp0069
Jon B, Front Office Manager at Crowne Plaza San Francisco Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will take your comments about your difficulty reaching us via phone to heart and make necessary changes. We hope you will visit us again.

Reviewed 4 weeks ago via mobile

I stayed here when my connecting flight through SF was delayed and the airline placed me in the hotel overnight. The first room I got was near the elevators and almost comedically loud whenever the elevators were used. Furthermore, there was a layer of dust on many of the surfaces. I complained about the noise and got a new room,...

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Helpful?
Thank Chris S
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this review

We sincerely apologize for the issues you experienced at our hotel. The condition of the rooms as you described is not typical of our rooms. I have met with our housekeeping manager and discussed your comments. We take this very seriously and will ensure our rooms are not in this condition.

Reviewed 4 weeks ago via mobile

I visited this hotel ONLY because my flight was delayed. My whole experience in San Francisco was horrible until I checked onto this hotel and went to there restaurant to eat. Ruby works in the restaurant. She was so great made me feel better. I love her. Thank u Ruby you are Awesome. 12/21/16 L.Freeman

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Helpful?
Thank Lakasika F
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this review

We truly enjoyed reading your comments! We are very proud to have Ruby on our team and have recognized her outstanding customer service. Thank you!

Canberra, Australia
Reviewed 4 weeks ago

I was on my way home from a conference in Windsor, Ontario, Canada so I travelled from Windsor to Detroit by bus, Flight from Detroit to Chicago and Flight from Chicago to San Francisco. I decided to take a two night break at a hotel near the airport before proceeding with my trip back to Sydney. I chose the Crowne...

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Helpful?
Thank brucerm2016
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this review

Thank you for taking the time to write about your comments. We are sorry that one of our elevators was out of order. We are replacing a piece of equipment to this elevator and unfortunately it is taking awhile to complete the work. We regret that a room on the 10th floor was not available. Our executive level rooms consist...

Singapore, Singapore
Reviewed 12 December 2016

The Hotel is near to the airport and the room size is exceptional. I had pre-paid for my room prior to my arrival. When I arrived at the Hotel, the staff insisted that I had not paid. After showing my receipt, he finally agreed. But the irony was that he blocked the entire room charge on my card again. Despite...

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Helpful?
1Thank HRH-Siva
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this review

First of all, thank you very much for your recent stay at the Crowne Plaza Hotel. We are glad to hear you liked the size of the room and our location near the airport. We are sorry for the experience you had on your check-in with the hotel payment. Our Front Office Manager has been made aware of your comment....

George Town, Malaysia
Reviewed 9 December 2016

It is conveniently located at the end of Old Bayshore highway and junction of Airport Blvd. 10 min short drive from SFO Rental Car. However, due to recent road work, it is difficult to find the right road to turn into the hotel (missed it a couple of times). The hotel is very cosy and clean, with coffee (in the...

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Helpful?
Thank LCarrie1
Jon B, Front Office Manager at Crowne Plaza San Francisco Airport, responded to this review

We really appreciate that you took the time to leave a review of our hotel. I are thrilled to hear that, overall, you enjoyed your stay with us. I'm sorry that you were present for the power outage -- the outage impacted the entire area, and is not a regular occurrence at our location. We hope you will visit us again.

West Calder, United Kingdom
Reviewed 6 December 2016 via mobile

This hotel is within easy reach using the airport shuttle bus. Nice waterside walks, perfect to refresh after a long flight. Excellent restaurant just across the road, although crossing road nit easy due to roadworks, but worth it. We were on the top floor views of the highway, although room still quiet enough to sleep.

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Helpful?
Thank David F
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed the walk along the bay and the nearby restaurant. We hope you will be back when your travels bring you to this area.

Washington DC, District of Columbia
Reviewed 5 December 2016

I was unexpectedly put here after my flight had an engine issue. The hotel was clean, the staff was well versed and efficient, and it was a very nice to Burlingame. Would I seek this property out for a vacation or extended stay? Probably not. Would I stay again during a layover for a long haul or quick trip to...

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Helpful?
Thank DCJD2012
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this review

Thank you for your candid response on whether you would stay here again. Being an airport area hotel, we understand your preference. Thank you for staying with us and we hope you will return when your business brings you to this area.

Wadhurst, United Kingdom
Reviewed 3 December 2016

I stayed for two nights as part of a business trip. This hotel is pretty much as you would expect for it's type. As the name suggests, it's next to the airport, so not for the light sleeper! That having been said, the glazing isn't really what you would expect and noise could be considerably reduced by proper triple glazed...

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Helpful?
Thank Graeme P
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this review

Thank you very much for taking the time to write about your comments. Our windows were upgraded (double glazed) last year, but your suggestion for triple glazed windows is a good one. Especially those rooms on the lower floor closer to traffic. We are looking into donating our leftover soap and other supplies to a company that helps those that...

Aurora, Colorado
Reviewed 23 November 2016

Stayed four nights. Staff was very accommodating and friendly! Food was good. Fun to walk along the bike path the was just across the street and along the water front. Very clean and comfortable beds. Easy in and out even with construction on the road near us. Easy to get to and from the airport.

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Helpful?
Thank MikeAndreaMiller
Jon B, Front Office Manager at Crowne Plaza San Francisco Airport, responded to this review

Thank you so much for choosing the Crowne Plaza San Francisco Airport for your "quick retreat." We're so happy you enjoyed your beds, food, staff and local area, and that you were able to travel in and out of the hotel with ease. I will share your comments with our team -- hearing that we were able to delight a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza San Francisco Airport is located next to beautiful Bayside Park just 15 miles from Downtown San Francisco and less than 2 miles from SFO. Featuring free Airport Shuttle Service as well as free Shuttle Service to/from Downtown Burlingame, free Super-Fast WiFi, Indoor Pool, 24hr Fitness Center, and the West Bay Cafe, serving breakfast, lunch, and dinner daily. ... more   less 

Additional Information about Crowne Plaza San Francisco Airport

Address: 1177 Airport Blvd, Burlingame, CA 94010-1909
Region: United States > California > Burlingame
Price Range: $143 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza San Francisco Airport 3.5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Crowne Plaza San Francisco Airport - Burlingame Hotel Burlingame
Crowne Plaza Burlingame
Crowne Plaza Hotel Burlingame
Hotel Style:
#3 Green Hotel in Burlingame
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza San Francisco Airport staff and other travellers.
6 questions
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Questions? Get answers from Crowne Plaza San Francisco Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the 10th floor as it is supposed to be the superior floor”
 of 5 bubbles brucerm2016, 20 Dec 2016 | Read review
“the room facing the park will be quieter vs those facing the highway.”
 of 5 bubbles LCarrie1, 8 Dec 2016 | Read review
“Request a higher floor away from elevators”
 of 5 bubbles MrC0ffee, 26 Oct 2016 | Read review
“Choose a "quiet" room”
 of 5 bubbles profbvk, 12 Oct 2016 | Read review
“reckon a high floor may be an advantage”
 of 5 bubbles madmanbean, 11 Oct 2016 | Read review
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