Probably the worst food in Japan. Restaurant is bad. Breakfast is of very poor quality. For diner they force you to have the same hot pot every night. The buffet food is disgusting. Staff is incompetent. There is no à la carte option. If you don’t want the same hot pot every night you can still take the bus by -20 degrees to eat elsewhere (lol) . Price of a 5 star hotel for a 2 star service. Too bad because the onsen and the rooms are nice.
Spent just over a week at Green Leaf on family ski holiday. Location is great - right on the snow at Niseko Village. Worth noting though that anywhere within the Niseko Village area makes you very dependant on shuttle buses into Hirafu. They only come once an hour and fill up quickly - which is something all the hotels in Niseko Village could do better. In peak times we saw plenty of people missing out on a ride into town. The staff at the hotel were very good - patient with those of us with little Japanese and helpful in making arrangements for transport. We found the food at Green Leaf pretty disappointing. Considering the number of people staying there the breakfast buffet is basic at best, and the only option for dinner is hotpot when the hotel can prepare food from an a-la-carte menu for lunch. They also offer some snack options at the bar - but only until 5.30 - meaning most guests seemed pretty keen to get out of the hotel for dinner. We got adjoining rooms for 2 adults/3 kids. Rooms small but functional. They offer ski gear hire at the hotel but it’s on the expensive side. Would we go back? It was ok - but we’d probably explore other options in Hirafu first.…
The staff at the hotel were very nice! Very supportive and kind. The room was clean. They have renting ski/snowboard also we can buy lift tickets were very convenient! I recommend to have a car to stay there but there’s always bus running to go main town.
My favorite part of the resort was the onsen. It was amazing to sit in a natural rock hot spring while out in the snow. The hotel onsen is open 2pm to 9 am, but the Hilton onsen is open during the closed times. It is fun to try both hot springs. because they are both included o your stay. The breakfast was also delicious with a tremendous variety. I agree with a previous review that there are limited dining choices at the hotel. I would recommend booking ahead at one of the 5 Hilton restaurants and only planning for one night at the hotpot buffet at the Green Leaf. Please be aware that most dining options are expensive on the area. However, the bar at Green Leaf has reasonably priced dining options but last orders are at 5:30pm. The fish and chips there were very tasty! Grand Hirafu area has the most choices, so I would recommend bringing a change of footwear on your ski, so you could eat near Grand Hirafu and then catch the last bus back to the resort. Alternatively, hire a car at Saporo and you will be free to drive to downtown Niseko where there are more restaurants and a fun food truck area. The ski in and out at the resort was great, although the green run down from the highest gondola is very challenging. The best green runs are lower down in Bansai or buy the all mountain access pass and ski down the easier and nicer runs by Grand Hirafu and the Hilton and then get the bus back. There is a great rental shop at the hotel. However, they do not rent gloves or masks. You will need to bring them or buy at the shop that opens in the afternoon or go to the Hilton or Grand Hirafu by bus to purchase them. The staff at the hotel were all very helpful and respectful. The rooms were pleasant but not luxurious. The bed was fairly hard, but the bed linens were top quality. A nice touch was a complimentary kimono for the onsen.…
Whilst the ski-in, ski-out is clearly the main attraction, everything else is severely lacking. The hotel lobby bar advertises food but doesn’t provide anything beyond edamame and nachos. The main restaurant offers the same, tired, hotpot option every night and breakfast is chaotic and disappointing. The shop only opens at 5pm daily and stocks very little. Any raised concerns are met with a shrug (and go elsewhere if you need something else to eat) - but at minus 18, going out for dinner into Hirafu isn’t always an option, especially as the last shuttle back is 21:30 and taxis are extremely rare. They charge a 5 star price but are delivering a 2 star service sadly.
We are regular guest of the Green Leaf for over 5 years for Skiing. Unfortunately, our spring skiing holiday had to be cancelled due to Japan Travel Restrictions for Singaporeans due to COVID-19. A refund was promised. We were told on 3rd of May that the refund would take 90 working days. It is now way past that and there has been no response. Their toll free number is no longer in use. Multiple emails have gone unanswered. Unlike the previous reviewer, we have not received our refund.
Fantastic service in a hard time, green leaf happily credited 12 day stay without any fees or questions with only 48hrs Till travel time, front desk Jane was extremely helpful a lot better than ANA All Nippon Airways Co who just took the cash and wouldn’t even extend Thanks green leaf Niseko Village
We had a wonderful break, hotel is situated just off the slopes in a quiet area of Niseko Village. Ski rental/ school and valet all on site. Hotel provides free shuttle bus to Kutchan and Hirafu area. We absolutely loved a complimentary onsen and thermal pool. We enjoyed lunch and buffet dinner. Room was nicely appointed and kept well cleaned.
Nice hospitality, espcially the staff called Riris from front desk. Always warm and caring. The location of the hotel also very convenient. recommend! also free shuttle bus to village or anywhere else you need to go.
The hotel is located at Niseko Village, not too far from Hilton Niseko Village hotel. Compared to Grand Hirafu and Annupuri, Niseko Village hotel is more like a mini-resort area within Niseko, the demographics here are also a tad different from Annupuri with more foreign tourists and also more lesson groups using the slopes right in front of the hotel. It is probably more geared towards families and groups. The hotel itself is a ski-in, ski-out hotel with access to the beginners area of Niseko Village, near the "Banzai" and "Next Stage" slopes. The base of the Niseko Village slopes are pretty flat which involves a bit of walking to the lifts that would bring you to the higher slopes. The hotel also offers complimentary tickets to connect to Hilton Niseko Village side where there are a few shops and restaurants. The area itself has relatively few dining options except for the Village which can be expectedly pricey. It was the early season when I stayed here and managed to get a stay plan that includes dinner at Goshiki which is served buffet style with a range of hot items, a live station that changes dishes each day and a sushi area. The room is okay and comfortable but the design can come across a little "clinical" due to the lighting. There is a hot spring within the hotel and a ski-rental facility attached to it with lockers provided. It can get very very crowded in the morning and could get pretty chaotic with only two or three stations to register. Prices, ain't cheap for Niseko standards. There are shuttle bus services to some attactions nearby and Grand Hirafu which is complimentary. Compared to Annupuri, there are better connections here. The White Liner bus also stops outside the hotel (a short walk away).…