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Hyatt Carmel Highlands

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#15 of 25 Hotels in Carmel
Certificate of Excellence
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1,007 Reviews from our TripAdvisor Community

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Showing 968: English reviews
San Francisco, California, United States
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 days ago NEW via mobile

Friendlier staff, yet Still not worth the incompetent service. Woodwork dirty as in a 2nd rate motel. We're timeshare owners, only one face cloth, filthy sticky stair railing; Sent manager the photo of tissue used to wipe off railing, going on 2nd day, still no response. No service after being seated in Pacific Edge restaurant for 20 minutes. Husband will... More 

Helpful?
Thank Arsestablishment
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are very sorry about the issues you encountered on your stay. We understand your frustration and we missed the mark and apologize this happened. We are glad that we were able to take care of you while you were still in-house with us, we hope your stay ended on a high note after all. Thank you for sharing your... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Great ambience, awesome music, terrific service... and yummy appetizers! The bar area and cocktail lounge are spectacular. Lots of great seating... roaring fires.... views to die for! Valet parking too. All service personal are professional and friendly.

Helpful?
Thank Steven A B
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

It's so nice to hear you enjoyed terrific, friendly service and had a spectacular time in the Sunset Lounge! We look forward to seeing you again, thank you for the review! More 

Walnut Creek, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

This hotel has amazing views of the ocean! If you stay here, I recommend staying on the top floor. We had someone above us that ended up having more than the maximum four people in a one bedroom one bath suite. We needed up leaving early due to work the continuous and inconsiderate noise!! This hotel is 100 years old!... More 

Helpful?
1 Thank kperry007
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are very sorry about the noise level above you and that your entire experience was anything but relaxing. We appreciate your comments so we can look into them specifically and improve our guests stay. Thank you for sharing your review, we truly hope you'll visit us again sometime for a better experience. More 

Highgate Center, Vermont
Level Contributor
138 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 weeks ago

Where do I begin? A wedding held here was horrific...including the honeymoon. Starting with the wedding. Due to cost I chose the buffet, very low budget, and not good quality food as promised. Wedding cake was so bad I asked for my money back...no one finished their cake it was so bad. On to the honeymoon, a relaxing dip in... More 

Helpful?
2 Thank Monkers333
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are very sorry about your experience, we have researched our books with the information you provided and cannot find any record of this since we don't utilize buffets for weddings we host at the property. Please give me a call at the hotel, (831)-620-1234 and ask for Mel Bettcher so we can discuss this together. I look forward to... More 

Newport Beach, California
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 weeks ago via mobile

Where do I even begin. First - management if you read this do not give me your standard "call so and so" reply. You can message me and solve it online or just send a check and do a credit card refund. I've already tried calling and got nowhere. You can see my room number so you can simply refund... More 

Helpful?
5 Thank mischik1
Bloomfield Hills, Michigan
Level Contributor
5 reviews
3 hotel reviews
Reviewed 4 weeks ago

This excellent Hyatt property has romance, drama and dreams. What a magical place to explore Carmel, Carmel Valley, and the Big Sur. Strongly recommended for all ages. Fantastic dining overlooking the crashing waves below with price points for every budget.

Helpful?
Thank craigarnold2012
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

It's so great to hear you enjoyed our magical hotel and a fantastic time at our restaurant. We hope to see you again, thank you for the review! More 

Apopka, Florida
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 weeks ago

My husband and I stayed here for two nights on a recent trip out to California and all I can say is WOW!! The hotel is located on a cliff with amazing views of the Pacific Ocean. Upon arrival we were greeted by the valet staff who watched our car while we checked in. We were given a glass of... More 

Helpful?
Thank Jenna1226
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the wonderful review! We're so happy you had such a nice stay with us, from service to your room! We appreciate you sharing your experience and look forward to seeing you again! More 

Manlius, New York
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 weeks ago

A really nice property in the Hyatt family. We went in late October during the week Carmel celebrated it's 100th year. The facility is in a great location on the coast. We got to see whales from the dining room, all kinds of wildlife, especially sea otters and seals within a mile of the room, in the Point Lobos Park.... More 

Helpful?
Thank Dr Ralph K
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're happy you chose to stay with us and enjoyed watching the wildlife off the coast, such a treat! We hope to see you again sometime, thank you for the review! More 

London
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 October 2016 via mobile

We stayed here on our Hyatt points, if I had paid I would have left (still the points could have been better used at other Hyatts). Let's start with the positives - the location and view are great. The staff are super friendly - they welcomed us with a bottle of bubbles for my husbands 40th. The bed is comfy... More 

Helpful?
1 Thank Jennie F
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're glad you enjoyed our friendly staff and comfy bed and very sorry about the other issues you encountered. Guest rooms are in the process of a full renovation and we appreciate your feedback. Also, an unfortunate issue caused us to have to close the one outdoor spa for a short time and we apologize for the inconvenience. We truly... More 

San Antonio, Texas
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 October 2016

So many of the other reviews are spot on... This hotel is an amazing breakaway. Be aware of your need to be physically capable to walk distances and climb stairs as the hotel is built down a hillside with oceanfront views of Big Sur and the most spectacular of California coast. The hotel boasts 2 great restaurants, The California Market... More 

Helpful?
1 Thank DPMII
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the nice review! We're glad you enjoyed a cozy room and dining at our restaurants! We appreciate you sharing your experience and look forward to seeing you again! More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
California Market
California Market
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
448 room luxury resort nestled in Monterey Pines overlooking Point Lobos State Reserve. Oceanview rooms include wood burning fireplaces and private balconies and 11 suites also include in-room double spa baths, kitchenettes. Renowned Pacific's Edge Restaurant (dinner only) and California Market Restaurant (breakfast & lunch). Rumors have been circulating that California Market is closed for renovation. These rumors are not true. We are open and enjoying the Fall weather and delicious seasonal menu items. In 2016, we will be going through several renovations at the hotel and will update guests once we have a firm schedule. ... more   less 

Additional Information about Hyatt Carmel Highlands

Address: 120 Highland Dr, Carmel, CA 93923-9607
Region: United States > California > Monterey County > Carmel
Price Range: $632 - $1,301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
Reservation Options:
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Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt
Hotel Style:
#3 Luxury Hotel in Carmel
#17 Romantic Hotel in Carmel
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Carmel Highlands staff and other travellers.
14 questions
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Seattle, Washington

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Questions? Get answers from Hyatt Carmel Highlands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel”
 of 5 bubbles Monkers333, 19 Nov 2016 | Read review
“All rooms face the Pacific. Top floor on three level units is definitely preferred.”
 of 5 bubbles craigarnold2012, 6 Nov 2016 | Read review
“All the rooms seemed well situated.”
 of 5 bubbles drralphk, 30 Oct 2016 | Read review
“They're all good. They're all amazing. The spectacular side of natural beauty owns this hotel.”
 of 5 bubbles DPMII, 15 Oct 2016 | Read review
“The rooms by the pool are nice, but a bit noisy because they are closest to the highway/”
 of 5 bubbles Tiffany303, 14 Oct 2016 | Read review
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