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Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club

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120 Highland Dr, Carmel, CA 93923-9607
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Traveller (1200)
Room & Suite (742)
Dining (103)

About

#23 of 27 hotels in Carmel
Location
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Value
Indulge yourself. Hyatt Carmel Highlands is a picturesque retreat overlooking the Big Sur coast with epic views of the Pacific Ocean, and a stunning natural environment made even more special by our impeccable staff. Our Carmel by-the-Sea hotel is an oceanfront retreat that seamlessly blends the amenities of a large hotel with the refined charm of a boutique hideaway. Dine at the award-winning California Market at Pacific's Edge restaurant. After a morning of yoga, take a dip in our heated outdoor pool or unwind with a relaxing spa experience. If it's outdoor activity you crave, we offer mountain bike rentals and maps for hikes, jogs and bike rides around the stunning Carmel area. Let the Les Clefs d'Or Concierge arrange a day trip to explore Big Sur or a round at legendary Pebble Beach. Host an intimate sunset wedding ceremony or intimate reception on our redwood deck. Feel inspired by the breathtaking vistas that surround our Carmel hotel. Your experience is limited only by your imagination.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Business Centre with Internet Access
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Hiking
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Housekeeping
Private balcony
Safe
Iron
Kitchenette
Flatscreen TV
Whirlpool bathtub
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Luxury
Languages Spoken
English, Spanish
1684Reviews27Q+A100Room tips
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suzannewright2 wrote a review 12 Sep
Market Harborough, United Kingdom9 contributions2 helpful votes
Great views which the hotel clearly trades off and relies upon. Staff overall were great but checking out - felt like dealing with a robot. No conversation and didn’t even ask about our stay. Rooms - Garden View - were extremely tired and being brutal - did not feel clean. Had to complain about dirty towels. 4 star hotel which did not live up to ratings. Feels like it needs a deep clean especially the bedrooms. Overpriced given the above. Would recommend researching a B&B on Carmel by the Sea instead - far cheaper and cleaner! Overall disappointed and really doesn’t feel clean enough. Tired Hotel.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 1 week ago
Thank you for your feedback. We will review your check out experience with staff, as well as your other observations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David L wrote a review 7 Sep
Los Angeles, California7 contributions3 helpful votes
Service was horrible to say the least. The front desk told me to bring my suitcase to the lobby and that the bellboy would take our luggage to our room for us. Once I brought my luggage from the parking lot to the lobby they then informed me to take my luggage back to my car and drive up to the loading area and bring my bags myself to my room. I’ve never experienced this kind of ridiculous service in my life. This is not motel 6, this is supposedly a category 7 Hyatt. Complete BS.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Avoid this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 1 week ago
Thank you for taking time to provide feedback on your stay. We regret the miscommunication and will review your experience with staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NattyBohGirl74 wrote a review 7 Sep
Austin, Texas12 contributions17 helpful votes
I am currently on property using a Hyatt Residence Club trade. Setting aside the heat wave that is unusual for CA, I will summarize the pros and cons below. Pros -The staff! -The service is fantastic. -Every employee is so very nice and will bend over backwards to make sure you are having a good time. -Location…it is very quiet and easy to get around -Not crowded -Hot Tubs and Pools are nice -The grounds are very scenic -Restaurant food is decent and it has air conditioning! -Bed is comfy -Kitchen is well-equipped Cons -This property very much needs some freshening interiorly and exteriorly. It is past the point of rustic. -Windows, siding, paint, tables, end tables, stove, shower hardware, iron, carpet/tile, decor, etc -I know this heat wave is an anomaly..but all your units face west, it is unbearable in the unit between 2pm and 8pm. Great view, but AC is a must have. I feel like I am upscale Glamping. I hear this property is up for refurbishment, I hope you retrofit air conditioning. -Adding a shuttle to carmel by the sea would be a nice touch too…it is close and the parking is hard.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 1 week ago
Thank you for taking time to provide feedback. We appreciate your compliments to our staff and service, and will certainly review your comments in our ongoing efforts to always strive to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
375evelynec wrote a review Aug 2022
36 contributions8 helpful votes
+1
What a fun weekend going to the Clamfest The misic was great, the food trucks were unique many familiar ones and some new ones including a vegan food truck!! My favorite being a vegan. The weather was blistering but plenty of water around to cool you off. What a great little town. .
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 2 weeks ago
Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael Stern wrote a review Aug 2022
San Francisco, California17 contributions28 helpful votes
We have been here many times over the past twenty years and our last 2 day stay was not up to this hotel standards . The good and the bad. First the good . The staff was extremely helpful and nice. Everyone was friendly, kind and helpful. The view is their greatest asset by far being right on the ocean , spectacular views to say the least. Now the bad . The hotel looks the same as twenty years ago. I heard they are doing renovations to the rooms which will help immensely to improve the comfort level. Each room has a tub which takes up so much room and I’m sure the use is not that great . I heard they are leaving the tubs and fixing up the rooms around them. If they took them out or substituted a normal size tub the space in the room would increase 5-10 percent. The price we had a small junior suite, was 974 dollars a day and no way was it worth it. You can find much nicer places in Monterey and Carmel where the view won’t be as spectacular but you get much more for your money. We were put in a Hyatt members room which have no air conditioning, the regular rooms have them and I explained to the front desk that we were not Hyatt members but to no avail . Usually the fog rolls in and it’s cool but August , September and October it can be fairly hot, beautiful but hot with no air. We had a mouse running around our room , easy to understand with the woods around the hotel so we transferred rooms at midnight. The restaurant there is wonderful and highly recommended. It was very hard to write this review as this place has so many wonderful memories for us . I don’t know if we will return to this hotel but wish it well and hopefully they will upgrade the rooms and it will return to its grandeur ways.
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Date of stay: August 2022
Location
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Room Tip: Try and choose an upgraded room when they are available, this place is probably heavily used by...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 3 weeks ago
Thank you for taking time to share your feedback. We regret that your recent visit did not live up to previous ones. We hope you will give us an opportunity to re-establish your positive impressions with a return visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Conan Owen wrote a review Aug 2022
Charlottesville, Virginia9 contributions4 helpful votes
This is NOT a luxury hotel. This is a dated time share development marketed as a hotel - should not be on the Hyatt.com website, which. Is VERY misleading only photo of the property on the landing page is a beautiful, rustic stone lodge-like building. Turns out there are only 4 rooms in that structure, the rest are shabby, shingled, time-share units, 6-8 per building scattered and and around the hillside. The unit we reserved — frankly the only one left — was a Horizon Suite at a whopping $850 but we needed a place to stay on our way down PCH and Carmel seemed like a great stop and we opted for the views from the highlands over the hustle and bustle of downtown Carmel. BIG mistake. For this money, stay at one of the pebble beach resort properties or one of the charming inns in town. First off, the arrival is treacherous at best. Tiny parking circle was jammed full of cars and had to park on a very steep slope to walk up a few flights to check in . Thankfully, unit was near by, but one parked the bags had to be hauled down the parking lot and across the faded and failing deck/path that ran across the front of all units to ours at the very end (i hope management will let me know when the plan on bringing their decking into the 21st century so i can sink all my money in TREX shares) underwhelmed so far, the door opened to even greater disappointment. Textured walls (textured ceilings would have dated this place to the 70s, walls made it Reagan era), cheesy wood trim and a small kitchenette. At least the bed/mattress were of recent vintage so they were comfortable and some other new pieces seemed dropped into this time capsule of when men with moustaches, wearing chains and white shoes and matching belts fast-talked middle-aged vacationers into the many benefits of co-owning a luxury vacation home they could use whenever they wanted and without the hassle or expense of upkeep and maintenance, all for 300 easy payments of $99.99 a month! The first thing we noticed — aside the cobwebs from the porch and deck light fixtures and screen doors was the heat in the room. Carmel is blessed with some of the most moderate temperatures in the country and the cool breeze off the ocean would take the edge off even the warmest day. But when your room has double glass doors facing due West and no shades drawn all day, you create a different kind of global warming localized to unit 217 of this property. not to worry, advised our bellman. We can cool this down in no time. We dont have AC, but we do have a fan — which he brought out from the closet, plugged in an used to prop open the front door to the room, thereby creating not just a cross breeze with the open balcony door, but no privacy or security while we patiently waited to see if the room would return to a livable temperature. It did not, so we headed to the fridge for a little refreshment of cold water so we could sit in the shady corner of the porch to avoid further sweating. This decent size refrigerator freezer lacked to two things we needed. Water and Ice. Not a bottle, not a cube. We called the front desk asking for both. Water arrived, Warm. But no ice. Enough time in a barracks taught me the benefits of cold showers and I promised my wife extra good wine with dinner if she would suffer through one so we could go off to our dinner at the hotels restaurant with a view. The one bright spot of the experience was the restaurant. Stunning views, but again the blaring sun scorched through the tinted windows and i was able to work on my tan till 8pm. After dinner we returned to our still toasty room, propped open the door, started up the fan and sat on the deck hoping no serial killers were in the area (though if the room didnt cool down, being gutted by a vagrant might be preferable to sweating through a night of vacation) Room got cool enough to sleep ON TOP of the covers while we locked the front door and left the patio doors with just screens, hoping the sounds of the distant waves would drown out the occasional cars on PCH just 100 feet below. they did for the most part — until a few of those obnoxious motorbikes favored by modern-day ninja assassins on any number of cop shows went screaming by and sleep-shattering decibel levels, only to reach their destination somewhere down the road and race back 40 minutes later. Skip this stop on PCH. So many better appointed, proper hotels that are actually worth this level of coin
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 18 Aug 2022
Thank you for taking time to provide feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anders K wrote a review Aug 2022
69 contributions34 helpful votes
I'm not kidding - the room 105 that was first offered was absolutely shocking. The room smelled of mould. Right above the room was a restaurant area with noise coming from it. The traffic noise was also disturbing. The room was also very awkwardly shaped. ** I do not understand how they DARE to sell this room, because they obviously know all the problems. ** We were able to change to another room (no questions asked) which was much better. Do not under any circumstances book room 105, make sure in advance with the hotel that your room is not this one. I suggest to read other comments of the room 105. The service at reception took a very long time. One person was serving customers and another was doing something on the computer ignoring other customers. The restaurant menu was very traditional. The views from the restaurant were great, I recommend booking a table by the window. The restaurant staff was friendly.
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Date of stay: July 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 18 Aug 2022
Thank you for your feedback. We appreciate that you enjoyed dining at Pacific's Edge.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa W wrote a review Aug 2022
1 contribution
Be warned there are bed bugs. I woke to dots of blood on my sheet, plus black dots. The hotel has been cooperative and after investigating, admitted bed bugs were present. Pele at the front desk has been phenomenal. Also the carpet has a strong deodorizer smell and the air is thick from smoke every evening from the fire pit or individual fireplaces in each room. I literally could only open the door for one second and had to slam it shut. Such a disappointment - this hotel badly needs a huge makeover. I normally like to spend a lot of time in my room but this was a sad place with no room service. The wall a/c unit above the bed dropped sprinkles of water constantly onto my duvet from condensation. The one plus is that the food is top notch. Just sleep elsewhere at night.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JIMCHI wrote a review Aug 2022
Sacramento, CA262 contributions399 helpful votes
We're staying here now as we do every year for about the past 20. Staying in one of our favorite rooms (a Ocean View Townhouse Spa Suite) in the 500 series block. The room has been completely renovated- new carpeting, furniture, wall coverings, light colored paint that makes the room much lighter. All wood surfaces and cabinets have been refinished or replaced. It no longer has the "tired" look that many have complained about. Only downside is that the wood burning fireplace has been replaced with a gas log one, I guess in response to complaints about smoke. Breakfast was outstanding as always and they still serve my favorite, the Point Lobos with Dungeness crab. We checked in a few minutes before 4 p.m. and the room wasn't ready but said housekeeping was working in it and it was ready for us about 20 minutes later. Full housekeeping every day has been restored. We couldn't be happier with the changes that have taken place.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ryan Rance, General Manager at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Responded 11 Aug 2022
Thank you very much for your 5-star review! We appreciate your two decades of choosing Highlands Inn, and are delighted to hear that you enjoyed the renovation. We hope to continue to welcome you for 20 more years!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jeff l wrote a review Aug 2022
1 contribution
so we stayed here two nights the rooms and faculties are super dated. we would have spent the money and stayed in big sur if it had availability. no housekeeping and while the clubhouse has the best view on premises at night they limit the seating which means it’s removed more than half the seating overlooking the water.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$554 - US$720 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt carmel highlands hotel carmel, highlands hotel hyatt carmel, carmel highland inn, carmel hyatt
LOCATION
United StatesCaliforniaMonterey CountyCarmel
NUMBER OF ROOMS
142
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Frequently Asked Questions about Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club
Which popular attractions are close to Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Nearby attractions include Point Lobos (0.7 km), Scenic Road Walkway (4.1 km), and Garrapata State Park (4.6 km).
What are some of the property amenities at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Conveniently located restaurants include Flying Fish Grill, The Bench, and Treehouse Cafe.
Are there opportunities to exercise at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hyatt Carmel Highlands, Overlooking Big Sur Coast & Highlands Inn, A Hyatt Residence Club?
Many travellers enjoy visiting Tor House (4.5 km), San Carlos Borromeo de Carmelo Mission (4.9 km), and Point Sur Light Station (0.09 km).