If you are want to visit the downtown Carmel area and plan to park your car and walk everywhere, you are in luck with this hotel. We booked a king room for a two night stay and did plenty of research so we knew both the negatives and the positives. We had a very nice quiet room with covered parking, so helpful. It seemed to be unseasonably warm in the afternoon hours, especially in the sun with the high humidity, so the lack of A/C in the room was felt, but opening the windows and using the old fan did help. Maybe they could consider a ceiling fan in the future. We left the door open several times to get extra ventilation in the room, but we found that the bugs wanted to enter the room as well. As previously mentioned, there is no elevator, just stairs. If you have mobility issues, be aware of this. The lady that checked us in was very kind, welcoming and friendly. Appreciated her helpfulness. Just a quick reminder that everything in the downtown Carmel area is "smallish," meaning that shops, restaurants and sometimes local inns and hotels, are not big on space. If you feel the need to spread out, this is not the place for you, but it is in a great location and reasonably priced for an expensive area.…
Customer service and location was excellent with fast checkin. We also had parking, very important in Carmel-by-the-sea. We were able to walk to town and beach, but drove to beach. When we checked in we were given an easy to use street map and they explained the area very well, we used the map the entire time, and explored. Btw, the beds are very comfortable. Location, customer service, very clean room with comfy bed. We will be back!!
This is a 3 star inn with a 5 star price just because of location. Small rooms and bath, but they were clean. Towels in a cubby hole not near shower. No air conditioning. Person who checked us in was nice though. Breakfast was hot and cold items which was nice but breakfast area so small only 4 tables to sit. Parking lot was a nightmare because of the size of it but could have parked on street if you you could find a spot.
Very disappointed. I don’t typically leave bad reviews. I usually leave reviews for excellent service or products only, but something needs to be said this time. The room did not meet the standard of cleanliness that Best Western prides themselves on. There was no air conditioning and it was extremely hot at night. There was only a very dusty/dirty oscillating fan. The floor was gritty/dirty. The room just didn’t seem to be as clean as it should have been especially during a pandemic. The breakfast area was a mess with the kitchen staff (who weren’t friendly) conversating with each other on the side and not attending to the obvious mess on the counters for the entire time we were in there. I have enjoyed staying here in the past, but this last time will truly be our last time. The woman who checked us in was great. She was very friendly and kind. The TV worked well, the water in the shower was nice and hot, and the refrigerator worked. …
While there may be more plush properties in Carmel, the location of the Best Western is great, the prices are reasonable, and the innkeepers (Sanjay and his wife) are wonderfully friendly, funny, and helpful. We also found this to be one of the few properties in town that had a sleeper sofa so that we could fit 3 people comfortably in the room. We would definitely stay here again on a return visit.
the location is absolutely fabulous...walk to all the shops and restaurants and beach. Free parking, free breakfast. the room we had looked renovated and quite nice but no place to put luggage and no closet. Not a big deal for us since 2 queen beds so we just put luggage on one bed. also had a desk and a refrigerator. Highly recommend! Great value. no elevator for 2nd floor rooms (I think)
breakfast food choice is very limited and on paper plates and plastic utensils which s good because its terrible . Rooms are dirty . Walls paper thin . The staff is rude and condescending . Only thing semi good about this dump is the location but that doesnt make up for the rest
Pros: 1. Sanjay and Maggie who are the owners are extremely pleasant and very helpful. They do care about customers. Gave us lots of inputs on restaurants that we could go to especially when we are vegetarians. 2. Booked this room through AAA website and even though the reservation for King room through AAA allowed the booking when we picked 2 adults and 1 child (less than 12 yrs) apparently the king room was only for two people. Some issue/glitch between AAA and Best western booking system. Even with that the owners were OK so that we don't have to look for another property for the stay. 3. If you get a room on the other side of the pool, there is a separate 3 space parking that is exclusive to those rooms. downside is that space is pretty tight and if someone does not park correctly then it will be a pain to pull out your vehicle. Happened to us on 2 days. 4. Carmel beach is a 10 min walk (Be ready to climb back up when head to the hotel). You might want to take your car and park at the beach entrance (no fees). But limited spots and you should get a spot if go around 2 or 3pm in 5-10 mins. 5. Free parking and good for atleast 10 cars in the front and 3 cars in the back. Most of the inns have parking by the street which is not easy to get. 6. There is no A/C in the room and neither a microwave. But there is a fan in the closet in the room that you can use. It does get warm in the night. There is a microwave in the breakfast area that you can use. Only con was that breakfast could have been better. They had cereal on Tuesday and that helps when you have children. On Wednesday, there was no cereal or milk which is a bummer when you have kids for breakfast. Other items include , scrambled eggs and bacon? (i think) along with small muffins, fruits, Waffle (self made), Coffee, orange juice. If you are a vegetarian, then restaurants to try would be 1. Demetra Cafe ( fine dining) - Expensive but very very good. Make a reservation. 2. Carmel's Bistro Giovanni (fine dining)- Expensive. It was OK. Make a reservation. 3. Recommendation from Sanjay that we did not try: Places at Del monte shopping center where prices are reasonable. If you have kids, then going to the beach is a no brainer. Very close but cold though. Younger ones <8 yrs old might not like the walk back to the hotel as its not flat. Will definitely come back to this hotel. My only recommendation would be to keep cereal everyday and some of the customers were looking for cereal on both days (Tues and Wed)…
This hotel is located in a perfect location--about two blocks away from downtown. It is also close enough to every place you might want to walk to downtown. So you are away from the noise, but not too far away to walk to wherever you want to go in the downtown area. The rooms are nice and modernized. The heat works great. There is no air conditioner in the room, but that is because Carmel is pretty chilly year round. The owner / operators are fantastic. I needed to set the Close Captioning on our TV since my wife has a severe hearing loss. When the room remote seemed unable to set CC--he made three trips to the room with different remotes until we found one that could turn on the CC. I really appreciated that effort. I will stay here every time I come back to Carmel.
This was a last minute booking when another hotel in town double booked and couldn’t offer us a room. Reception were so helpful and made us feel better! Room was basic but clean, shower nice and powerful, bed was comfy. We missed a safe as we like using one when away. Breakfast offering was pretty poor, no cereal, no toaster, no normal milk for the tea or the porridge sachets. Just apples and bananas, muffins, yogurt, sausage/egg biscuit to microwave and waffles. Seating for 6 in the room or you can sit upstairs on a nice deck area but the chair covers are very grubby and damp in the mornings. Parking not too tricky, seemed enough spaces. Overall we were happy with our stay and would use again