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Sheraton Cerritos Hotel at Towne Center

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Sheraton Cerritos Hotel at Towne Center
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292 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Cerritos Hotel at Towne Center
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Showing 281: English reviews
New Orleans, Louisiana
Reviewed 31 August 2014

I had a few advance requests for my suite at the Sheraton Cerritos that were immediately attended to by the very professional and friendly GM, Kent Galante and his staff. My check-in went smooth and the staff made certain that I had everything in the room that I'd requested. The suite was lovely, roomy, clean and nicely appointed with a...

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Helpful?
1Thank Didi R
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your wonderful review! We look forward to having the pleasure of serving you again.

Reviewed 23 August 2014

I arrived to the hotel only to realize that I had left my luggage at the rental car property. John at the front desk was amazing in going to extra mile. He helped me to arrange a taxi driver who would go pick it up for me as I had been travelling from overseas for 13+ hours and could barely...

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Helpful?
Thank Jeff R
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you very much for the 5 star review! I am very pleased to hear that you enjoyed your stay with us as well as the Jacuzzi and pool. Thank you for sharing your kind words regarding John. He will appreciate your wonderful comments. We are grateful for your continued Loyalty to the Sheraton Cerritos and we look forward to...

Los Angeles, California
Reviewed 18 August 2014

This hotel is very centrally located if you have to travel around in the greater Los Angeles area. it is close to some excellent shopping and entertainment. Disneyland and Knott's berry Farm are not too far away, and the Performing Arts Center is within walking distance. Located right off the 91 fwy and close to other connecting freeways to access...

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Helpful?
1Thank Ananta M
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your wonderful review of the Sheraton Cerritos. I agree with you when speaking on the location of our hotel. We are centered to all the local attractions in Los Angeles area which makes it convenient and easy for our guests when traveling. We look forward to being of service to you in the future. Kent Galante General...

San Francisco, California
Reviewed 16 August 2014 via mobile

I am sorry that I DONT have time to write all details about the place. I travel a lot on business and I DONT have time to bring issues up with the hotel. In short, friendly staff. The rooms are old and run down. The toilet doesn't flush properly. The cup boards are old The sink leaks The rooms smell....

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Helpful?
Thank L B
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your positive comments about the staff, the gym and the breakfast at the Sheraton Cerritos Hotel. And please accept my sincere apology for your terrible guest room. We pride ourselves on our facility and it was disappointing to learn that your room fell far below standards. The hotel will be searched until the defects are found and...

Toronoto,Ohio
Reviewed 14 August 2014

I accompanied my husband on a 4day business trip and completely enjoyed my first time stay at the Sheraton! I was able to walk across the street to the shopping area and sit by the pool to take in the beautiful California sun in the afternoon! The room was clean and spacious with everything needed! The lobby is absolutely beautiful...

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Helpful?
Thank Lisa M
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you so much for the wonderful review. I am very happy you were able to enjoy all the local shopping in the area and got to enjoy the beautiful California Weather. We appreciate your kind compliments and we’d love to welcome you back very soon!

Syracuse, Utah
Reviewed 11 August 2014

My family and I booked this hotel in advance of our Carnival Cruise. We wanted something close to the port that was comfortable and affordable. This hotel was very nice. We just stayed one night, but it was wonderful. My wife made the comment that this hotel has the most wonderful pillows of any hotel we have stayed. You don't...

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Helpful?
Thank sh00tfire
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thanks so much for your wonderful post on the Sheraton Cerritos Hotel. We are delighted to hear you enjoyed your experience as well as our Sheraton Sweet Sleeper bedding collection. Many guest comment on how relaxing they can be. We hope to see you again as a returning guest.

Richmond, Virginia
Reviewed 9 August 2014

I have just returned from a 4 night stay at the Sheraton Cerritos Hotel at Towne Center. I was there for a business trip and I found the accommodations to be clean and modern. My room was on the second floor, it was spacious with everything that I needed, however a mini fridge would have been nice. There was a...

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Thank Dana B
Fullerton, California
Reviewed 24 July 2014

We needed a one night stay locally while repairs (from an earthquake!) were being completed on our home. This place fit the bill as it was close at a very nice price. First the staff was friendly as check in. Parking was easy and free. The room was very large, very quiet, very clean. The bed was the highlight with...

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Helpful?
Thank NorthOCTraveler
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you so much for your positive comments about your stay at the Sheraton Cerritos Hotel. We are always so pleased to hear that a guest enjoyed the overall experience and many amenities that our hotel and great location have to offer. We will pass along your kind words to our staff about the service they provided during your stay....

Palmdale, California
Reviewed 21 July 2014

This is an elite hotel with elite rates. Location, service, condition of rooms and cleanliness were exceptional. However two things impacted negatively on the stay. First, to plug in my computer and my phone charging device I was on my hands and knees under the desk unplugging lamps to find plug-ins for my electronics. Even motel 6's level motels have...

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Helpful?
1Thank melgru
Reviewed 5 July 2014 via mobile

We stayed a full week at the hotel. Overall based on the reviews I read I am disappointed. First off you pay 9.95 for internet services that barely works, in addition horrible reception on TV in room. Room contained a hodge podge of mismatched and broken furniture. Maid service is horrible, front desk even worse. The ladies at the Starbucks...

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Helpful?
Thank Laurie Y
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Dear Guest, Please accept my apology for missing the mark in your guest room. We are very concerned and do want to correct the poor TV reception and substandard housekeeping service. Please send me a private note with your room number (or last name and arrival date), so we can take the necessary action. Thank you for your kind words...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Cerritos Hotel in Orange County is near LAX and John Wayne Airport. Hotel guests frequent Knott's Berry Farm¨, Disneyland¨, and Hollywood. We have 12,700 sq ft of indoor/outdoor event space. ... more   less 

Additional Information about Sheraton Cerritos Hotel at Towne Center

Address: 12725 Center Court Dr S, Cerritos, CA 90703-8553
Region: United States > California > Cerritos
Price Range: $175 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Cerritos Hotel at Towne Center 3.5*
Number of rooms: 203
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Also Known As:
Sheraton Cerritos Hotel At Towne Cerritos
Cerritos Sheraton
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Questions & Answers

Questions? Get answers from Sheraton Cerritos Hotel at Towne Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go elsewhere”
 of 5 bubbles sasnks, 4 Oct 2016 | Read review
“Always look at a room before unpacking.”
 of 5 bubbles VideoAdventures, 7 Sep 2016 | Read review
“Our room overlooked the pool, which was good for a family.”
 of 5 bubbles SadEyeJoe, 21 Jul 2016 | Read review
“Rooms on higher floors have better view.”
 of 5 bubbles sanevoice, 11 Jul 2016 | Read review
“As a general rule, the higher the better.”
 of 5 bubbles MingW699, 1 Jul 2016 | Read review
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