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Heritage Inn Express Chico

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Heritage Inn Express Chico
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80 Reviews from our TripAdvisor Community

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There are newer reviews for Heritage Inn Express Chico
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Showing 80: English reviews
Palo Alto, California
Level Contributor
4 reviews
Reviewed 30 March 2016

The staff was friendly and the room was comfortable and clean. The only problem I had was that one of the towels and one of the pillowcases had some sort of black stains on them. The towel had the words "pool" on both sides at the bottom so I can only assume it got mixed up, but that doesn't explain... More 

Helpful?
Thank Krystalgal
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Dear Krystalgal, Thank you so much for your kind words. The staff works really hard to ensure that every guest has a great stay. I am sorry that you got towels and pillowcases that were not up to par.(We do have new ones on order :p) I hope that you will give us the opportunity to serve your lodging needs... More 

Sonoma, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2016

This is my first time staying at Heritage and I highly recommend it and will definitely seek out Heritage Inn's during my travels . The rooms are neat and clean and the STAFF at all levels are extraordinary! They've really catered to me with their kind, professional and awesome "can do" attitudes.

Helpful?
Thank SonomaJoJo
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Thank you so much SonomaJoJo for your awesome words. We strive very hard to make sure that every guest has an awesome stay. I will be sure to pass this along to the staff. Again thank you for staying with us and we hope to see you again the next time you need a room in Chico. More 

Wildwood, Florida
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 March 2016 via mobile

I will have to say, having stayed here before... I am glad to see new pillow cases and towels. The people here are very friendly and accommodating. I am always glad to have a quiet stay and a relaxing jacuzzi to enjoy. The new cable upgrade was a definite plus as well. The parking was nice because I parked rite... More 

Helpful?
Thank Denah G
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Thank you so much for your kind words. I will be sure to pass them along to the staff. We are very happy to hear that you enjoyed your stay with us. We look forward to seeing you the next time you are in Chico!! More 

Temecula, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 February 2016

For starters, the staff was excellent. Much more kind and personable than even the highest rated hotels in Chico. The breakfast was satisfactory, although the display containers could use an update. The room was very clean and comfortable, however it is obvious the hotel needs new towels and pillow cases because the ones provided had that old hue and wear... More 

Helpful?
Thank Tara C
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Thank you Tara. I am so pleased to hear that you enjoyed your stay with us. We are working on getting all aspects of the hotel updated. And will definitely take your thoughts into consideration while doing that. I will be sure to pass your kind words along to the staff, they really work hard to make every guests stay... More 

Chico, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 January 2016

If you have a service dog you will be treated to a lot of discrimination. . They don't know the law and in the last 5 years have refused to make changes in their policies. If you wish to be embarrassed this is the place to stay.

Helpful?
1 Thank ROBERT M

Travellers are raving about these Chico hotels

Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 November 2015

The new manager Jenny Kincaid knows correct hotel service. Rates are good and staff is friendly. Enjoy staying with them regularly. The outdoor pool is a plus. great resturaunts within walking distance.

Helpful?
1 Thank Mark P
Buckeye, Arizona
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 November 2015 via mobile

In the two years I've been out on business. This is one of the places I like to stay the staff is Awsome the location you ant beat it. The new manager has really turned the place around it use to be a place we drivers didn't want to come to. Now most of us look forward to coming here.... More 

Helpful?
1 Thank Piuteresort
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Dear Piuteresort, Thank you so much for your kind words. We have been working really hard to make sure that the Heritage Inn Express meets our trucker communities needs. We enjoy having you here and look forward to your return!!! More 

Oakland, California
2 reviews
Reviewed 31 October 2015

I have stayed at Heritage Inn Express at least three times in the past two years. It is a very basic Motel, nothing fancy but clean and very well located in downtown Chico. The staff is very friendly and the Manager (Ms. J. Kincaid) a very nice person to deal with! I recommend this Motel to anybody on a budget... More 

Helpful?
Thank Giorgio E
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Dear Giorgio E, Thank you so much for your kind review. We are very happy to hear that you enjoyed your stay here at the Heritage Inn Express. We pride ourselves on our customer service and want to make sure that every guest has an awesome stay. We look forward to your return the next time you are in the... More 

1 review
Reviewed 20 October 2015

I stayed with friends at the Heritage Inn Express Chico. We were very impressed with our housekeeper, Denah, who was very pleasant and hospitable. Our room was nice and very clean. We really enjoyed our stay.

Helpful?
Thank M G
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Dear M G, Thank you so much for taking the time to review our hotel. We work hard to make sure that every guest has a great stay. I will be sure to pass your kind word along to Denah. We hope that you will visit us again the next time you are in Chico :) Thanks again!!! Jenny K. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 October 2015 via mobile

Never seen such trash at a hotel that was suppose to be ranked 10 out 17. Noise was unbearable, couldn't sleep, noise till damn near 2:00 AM and on duty MGR was clueless. Will never stay again!!!! Have nothing more to add!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Helpful?
Thank Larry U
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Mr. Larry, Thank you for taking a moment of your time to provide us with your feedback regarding your recent stay at the Heritage Inn. I am disappointed to hear that you were not satisfied with your stay. On behalf of our hotel and our team I would like to apologize for failing to meet your expectations. After the situation... More 

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Heritage Inn Express Chico

Address: 725 Broadway St, Chico, CA 95928-5527
Region: United States > California > Chico
Price Range: $133 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heritage Inn Express Chico 2*
Number of rooms: 39
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Also Known As:
Heritage Inn Express Chico Hotel Chico
Heritage Hotel Express Chico
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Questions & Answers

Questions? Get answers from Heritage Inn Express Chico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't. I found out later there are newer hotels close by.”
 of 5 bubbles rickmM4684XJ, 25 Jul 2016 | Read review
“Pets are allowed in some rooms.”
 of 5 bubbles A4049BEcathyw, 13 Jul 2016 | Read review
“any room is good due to soundproofing and great curtains”
 of 5 bubbles 81denisea, 3 Jul 2016 | Read review
“Check the room before paying!”
 of 5 bubbles Podunct, 12 Apr 2016 | Read review
“201 is a swell room”
 of 5 bubbles tarac57, 14 Feb 2016 | Read review
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