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My first time at an Extended Stay, and I did feel safe, comfortable, but it felt far from the basic amenities of other places. After talking with the locals for the two weeks I was here, there are better places to stay at.
Response from Manager_11525, General Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 24 May 2016
Thank you for taking the time to write a review of your stay. I appreciate your kind comments about our staff and location; however, please accept our apologies that we were unable to exceed your expectations. To uphold our company’s high standards, I will share...More
We visited this motel in April at an extremely good price. The service was outstanding, and the room was comfortable. The motel itself is a little worn around the edges. The grab and go breakfast that they offer, is exactly that , with nothing spectacular.More
Response from Manager_11525, General Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 4 May 2016
Thank you for taking the time to write a review of your stay. We appreciate you letting us know that our hotel’s appearance was not to your expectations. We are sorry for this issue, but are glad to read that you had a positive experience...More
Incredibly friendly and helpful staff in a wonderful, well-located, reasonably priced comfortable lodging. Building stands alone just off freeway. The stove/fridge/microwave (kitchen hardware supplies at desk on request) are sooo helpful to anyone on a budget. Full multi-unit self-serve laundry room. Free coffee in lobby...More
When we arrived we had a great start to a long trip thanks to Erica's plant demeanor. Sadly that is all that was positive when we got ready to go to bed we notice hair on the sheets. We asked for clean sheets but when...More
Clean, affordable and very friendly staff. This is s great base of operations when visiting the Chino area will be back again. Highly reccomended. Also the snacks for breakfast were a great bonus. Location easily accessible from the freeway.