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Best Western Chula Vista/Otay Valley Hotel

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Traveller (16)
Room & Suite (9)
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Overview
  • Excellent27%
  • Very good36%
  • Average18%
  • Poor11%
  • Terrible8%
Travellers talk about
“circle k”(8 reviews)
“gas station”(13 reviews)
“chilaquiles”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
2 Star Hotel
All hotel details
Offers from Best Western Chula Vista/Otay Valley Hotel
Special Offer: BWR Bonus Offer
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Special Offer: BWR Bonus Offer
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (260)
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Traveller rating
68
80
41
28
21
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68
80
41
28
21
Show reviews that mention
All reviewscircle kgas stationchilaquilessmoking roombreakfast room isstay there againpool and hot tubwafflesfelt safebed was comfortablemexican bordersan diegonice roomclean roomsright next doorstayed nightsminute drive
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1 - 5 of 238 reviews
Reviewed 1 week ago

Enjoyed staying at the hotel since it met our needs and location. The staff took care of all of our needs. The room was very comfortable and amenities in the room worked great for us. Very hospitable to our service dogs and insured that our...More

Review collected in partnership with Best Western
Thank Bill M
Response from Bestwestern8555, Front Office Manager at Best Western Chula Vista/Otay Valley HotelResponded 1 week ago

We are delighted to read your comments. Every staff member at Best Western Plus Otay Valley Hotel Thanks you for staying here. We hope to see you soon.

Hotel's Favourite
Reviewed 13 January 2018

We have stayed at this property several times. We find it very pleasant and efficient. The staff is friendly and helpful, the rooms are clean and spacious and the breakfast is good.Despite being close to the freeway, it's quiet. It's an excellent place to stay...More

Thank oveja
Response from Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley HotelResponded 16 January 2018

Dear Guest, We are delighted to read your comments. Every staff member at Best Western Chula Vista/ Otay Valley Hotel Thanks you for staying here. We hope to see you soon. Regards, Victor M. Carrera General Manager

Reviewed 4 weeks ago

The freeway noise was terrible. and the luggage cart barely worked. one of the elevators was broken. The room was very clean, and everything was spotless, but the freeway noise was really bad, I don't know how anyone can sleep with that noise.More

Review collected in partnership with Best Western
Thank Patricia I
Response from Bestwestern8555, Guest Relations Manager at Best Western Chula Vista/Otay Valley HotelResponded 3 weeks ago

We appreciate the time you took to write about your experience. We apologize for the noise generated from the freeway side , next time please request non freeway side ,we do try our best to accommodate our guests requests . We hope you give us...More

Reviewed 31 January 2018

Only stay here if you need easy access to the freeway. Also ask for a room on the side that faces away from the freeway. Very noisy if you are on the side closest to the freeway. The front desk offered a different room because...More

Review collected in partnership with Best Western
Thank cindy6304BU
Response from Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley HotelResponded 31 January 2018

Dear Cindy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We apologize for not having rooms on the other side of the freeway and...More

Reviewed 4 January 2018

Daniel at check in was very helpful and accommodating. He exceeded my expectations to try and accommodate our mistakes during making our reservations. He gave us room 312... very quiet, closer to the elevator and comfy beds. We will stay here again and recommend to...More

Review collected in partnership with Best Western
Thank EMWahine
Response from Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley HotelResponded 11 January 2018

Dear Guest, We are glad you enjoyed your stay with us. We like our beds and keep them crisp and clean. Thank you for your comments we hope you visit us again when passing by, or to just come and enjoy the weather in beautiful...More

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About
Amenities
Top amenities
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Tennis Court
Details
Price range
US$89 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$89 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (16)
Room & Suite (9)
Questions & Answers
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Adriana C
26 September 2016|
Answer
Response from JBA_2001 | Reviewed this property |
18
0
Votes
Room Tips
"Rooms on the west side are probably quieter."
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"Try to get a room on the backside (south) to avoid road noise."
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"Not facing fwy."
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"Avoid room 138, the smoking room. Second floor rooms are more quiet."
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