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Pacific Palms Resort

Hotels.comUS$155*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$171*
US$155*
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US$171*
US$165*
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Pacific Palms Resort
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296 Reviews from our TripAdvisor Community

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Showing 277: English reviews
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Reviewed 1 week ago

Booked this hotel and conference center for our annual sales meeting. In short, everything was great! Service, amenities, food (was excellent btw). Between meetings when I could go to the room, the bed was turned down for the evening and there was a bucket of ice waiting for me each night. It's the little things that you just don't see...

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Helpful?
Thank Don H
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you so much for your kind compliments. We have shared them with our staff!

Henderson, United States
Reviewed 2 weeks ago

I enjoyed this hotel. Th staff was very accommodating and my room was clean and comfortable. One thing I found to be annoying is the elevator situation. It takes two elevators to get to the hotel rooms! I have never seen such an awkward set up before. From the lobby you take one elevator to the mezzanine floor and then...

Review collected in partnership with this hotel
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Helpful?
Thank Jane A
Los Angeles, California
Reviewed 2 weeks ago via mobile

I arrived at the hotel at 7:45 a.m. My room wasn't ready, and that was expected so early in the morning. I tried again at lunch, not ready. We called at 3:00, not ready. 5:00, not ready. We kept everyone in the meeting until 5:30. Sometime between 5:30 and 6:30 I finally checked in. Yes, the CEO was escalating the...

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Helpful?
Thank M B
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

So sorry on your frustration with the check-in process. Please contact our Dir. of Operations for further conversation if needed. We will share this with staff as we were not aware of this recent issue.

Reviewed 2 weeks ago

I made reservations through ticketsatwork, and received my confirmation. I presented my confirmation to the front desk, and was told they did not have our reservation,& because they were book we had to leave. I contact the third party & now they are stating that the hotel had us down as a No show so it has to be investigated...

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Helpful?
Thank jessica j
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Sorry on your story...very confusing. Please feel free to contact our Director of Operations to determine the facts and gain assistance.

Chino Hills, California
Reviewed 3 weeks ago

We had our 50th high school reunion at this place including the golf tournaments twice from 4/6/2017 to 4/9/2017. Everything went well and beyond expectation. We strongly recommend this place to everyone for his/her precious events. Many thanks to all the staff members there for their cooperation and professional services.

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Helpful?
Thank hankclee
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you so much for your compliments about our service staff and property!

San Diego, California
Reviewed 4 weeks ago

My boss booked this hotel stay for me for a conference in LA. Free park to start with, The check in was around midnight and the staff was very fast and still helpful for such a late hour. my room was on the second floor. it has some amazing view of night lights. In the morning wow It was like...

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Helpful?
Thank Keith M
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you kindly for your compliments!

Wayne, New Jersey
Reviewed 4 weeks ago

I have to say thank you to the staff at the Pacific Palms Resort. I have been working in the LA area in CA a lot recently and have consistently stayed at the PPR. Can't say enough about this staff. Always very pleasant and asking if they can help in any way. The place is very nice with a great...

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Helpful?
Thank dkolkka
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you so much for your kind comments! We're happy to make you happy!

Los Angeles, California
Reviewed 4 weeks ago

I stayed at Pacific Palms last weekend with the family, and we had an incredible time! The kids spent hours at the beautiful swimming pool with breathtaking views, while I played a glorious round of golf with my dad!! The Eisenhower course was in pristine condition, and the GPS inside each golf cart made it feel like you had your...

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Helpful?
Thank javierruis
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you....for your kind thoughts about our staff, golf course and pool! We will certainly share them with our staff!

Reviewed 31 March 2017

For the last 12 years, I've planned corporate trade shows for my company and have used the Pacific Palms as our West Coast event location. The Pacific Palms staff always goes the extra mile for their guests. As an event planner, I appreciate that because plans change at the last minute and they are always accommodating and helpful. This level...

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Helpful?
Thank Felicia C
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you! We love working with you too!

Spokane, Washington
Reviewed 29 March 2017

If you have a need to hold a conference in the LA area, this is a great place to consider. Rena Renacia and Nicole Choe were wonderful coordinators for the event and saw to all of our needs. Rena was thoughtful in following up every day to ensure we were satisfied. The food was fantastic - being able to have...

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Helpful?
Thank chaseal
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you so much for your compliments about our staff service and food!. We will share them with our staff right away.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cima Restaurant
Cima Restaurant
Cuisines: American, Japanese, Seafood, International, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Pacific Palms Resort is the only full-service luxury golf and conference resort of its kind in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains and many guest activities make Pacific Palms Resort unique even among the Los Angeles resort hotel circle.We are special to business and leisure travelers because we have what both need to enjoy a stay here, including facilities for a work-related meeting or event. Being within the San Gabriel Valley, but just half an hour from downtown L.A. is another bonus all visitors can appreciate-and we haven't started describing the property itself yet!At 650 acres, Pacific Palms Resort is one of the largest hotels within Southern California. It would take a long stay to sample all we have to offer: here you can find fabulous fireside dining overlooking Celebration Lake, a new spa and fitness center, and our famous 4-star, 36 hole Industry Hills Golf Club.We also take pride in the accommodations themselves. There are 292 rooms to choose from; all of them are beautifully appointed oversized guest rooms, with balconies and fine interior furnishings.The four major airports and four major interstates nearby make getting here a breeze. Come enjoy the spa resort, events venue and restaurants of Pacific Palms Resort for yourself! ... more   less 

Additional Information about Pacific Palms Resort

Address: 1 Industry Hills Pkwy, City of Industry, CA 91744-5160
Region: United States > California > City of Industry
Price Range: $230 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Palms Resort 4*
Number of rooms: 292
Reservation Options:
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Also Known As:
Pacific Palms Hotel City Of Industry
Pacific Palms City Of Industry
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Palms Resort staff and other travellers.
10 questions
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Questions? Get answers from Pacific Palms Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was on the mountain side of the hotel, not sure what the view is like on the other side but the mountain side had great views.”
donhI1366QH, 15 May 2017 | Read review
“All rooms face the golf course.”
  • First tee, Ike course.
D8940UProbc, 25 Mar 2017 | Read review
“Stay on higher floors”
potentialtravelor, 24 Mar 2017 | Read review
“Ask for a corner room facing the golf course! Enjoy the breeze from the patio slider!”
palepinkribbon, 23 Mar 2017 | Read review
“stay somewhere else”
Swiftyf1, 15 Mar 2017 | Read review
5 of 5
Hotels.com
US$155* /night
View Deal
Booking.comUS$171
Preferred HotelsUS$165
TripAdvisorUS$155
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*Disclaimer
Prices are for 1 room, 2 adults
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