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Best Western El Grande Inn

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Traveller (31)
Room & Suite (17)
Dining (4)
About
Location
Cleanliness
Service
Value
Property amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Room Service
Banquet Room
Business Centre with Internet Access
Conference Facilities
Heated pool
Hot Tub
Indoor pool
Meeting Rooms
Non-Smoking Hotel
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
Hotel links
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Special Offer:BOOK DIRECT & SAVE
Hotel packages
Location
Full view
42Car recommended
Grade: 42 out of 100
15Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
15135 Lakeshore Dr, Clearlake, CA 95422-8106
Getting there
Sonoma County Airport52 km
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Reviews & more
214Reviews
56Photos
1Q+A
22Room tips
Traveller rating
  • 55
  • 62
  • 45
  • 28
  • 24
Time of year
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  • English
Popular mentions
Should you be blessed with a room on the back wall, just know that you’re positioned directly over the pool and hot tub. These areas do not close until 11pm. So if you are a person who values a restful night, you should probably pack ear plugs especially during holiday party
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Response from Best W, Manager at Best Western El Grande Inn
Responded 4 weeks ago
We value your response and feed back. We are sorry to hear about the noise was so close to your room. But thank you for the positive feedback about our staff, restaurant and mentioning about the cleanliness of our rooms. We hope to see you on your next visit here.
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Hotel's Favourite
Clean, friendly, great amenities. Restaurant on site, weight room, pool, atrium is great for group mingling. Location is great for locals to celebrate special occasions. Great as a business meeting location, self contained and centrally located.
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Review collected in partnership with Best Western
Response from Best W, Manager at Best Western El Grande Inn
Responded 30 May 2018
We thank you for your comment and great review and are thrilled you had a great time here. We look forward to your next visit
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First disclaimer: This was in July 2017. Tripadvisor did not let me choose a date before a year ago but this review is so important for me I am going to risk bending the rules, since this was the worst experience we had ever had in a hotel in our life! First of all the hotel is
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Response from Best W, Manager at Best Western El Grande Inn
Responded 1 Dec 2018
We thank you for your review which is very important to us. We are very sorry to hear about your experience here. Currently our bar is a non smoking bar and it is illegal to smoke in the bar by California law, so I know that experience won't happen in the future as long as the law stands. So even though your weren't in our enclosed bar and appearantly you are saying that the smell of smoke made it to your room on the first floor, then we apologize for that. I see that the staff did try to make your room not smell like smoke but it sounds like it wasn't satisfactory for you and once again and we apologize for that. Also dealing with the power outage, the hotel and the city has no control over that. This is strictly a PG&E controlled situation. And it is true, us like almost all other small businesses don't have a back up power system to handle all the needs that a hotel our size with all of our rooms and restaurant, and swimming pool and spa and fitness center for a situation which normally doesn't happen (thank goodness) for the very expensive system it would cost to put in. Our staff did call emergency responders as you have mentioned but it was decided by them since this was not a life or death situation to wait for the electricity to come back on. I am sorry to hear of this unfortunate timing of using the elevator when this situation occurred and upset your child with your husband in the elevator. I see that you mentioned that no money back was offered, but in the next sentence you said that you were given 10% off of your room. Once again thank you for your feed back and giving us a chance to address this review.
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Despite the bland exterior the interior of the hotel is beautiful and the game-room is great. The rooms are clean and very comfortable. My only (very small) complaint is that although the restaurant food is good (and clean restrooms!) the breakfast is not complimentary.
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Review collected in partnership with Best Western
Response from Best W, Manager at Best Western El Grande Inn
Responded 20 Nov 2018
We thank you for taking the time and giving us a nice rating. Your comments in your review is very important to us. We are delighted you enjoyed your stay with us, and look forward to your next visit.
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+7
Nice hotel. Good rates. We got a suite. The lake view really isn't that great. You can barely see the lake. Great view of taco Bell and auto zone. haha. The pool bottom looked rough, so we passed on that. The jacuzzi door was locked. Nice restaurant inside. Pretty good food.
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Response from Best W, Manager at Best Western El Grande Inn
Responded 13 Nov 2018
Thank you for your nice rating and your review. I am sorry to see that our pool was not inviting and when the door is closed on the Jacuzzi that just means that we were treating it for a couple of hours. Glad you enjoyed are new beds, but I see that day the water pressure sounds like it was low and we apologize for that. We will let the maintenance man know of your comment also. So we are delighted all in all as you said "It was a pretty good stay."
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Ou room
TV cabinet etc
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our room
Photo provided by managementBest Western El Grande Inn
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Do you accept pets?
"Weekends won’t matter. The rear wall of rooms are acoustic resonators of the hot tub"
"ask for 2nd floor and up - 1st floor will be noisy and have cigarette smell."
"upstaires toward the front away from the pool"
"The top floor is VERY nice"
"I had a room halfway down the hall, facing some auto parts store. Great room!"
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PRICE RANGE
US$140 - US$173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western el grande hotel clearlakebest western clearlakeclearlake best western
LOCATION
United StatesCaliforniaLake CountyClearlake
NUMBER OF ROOMS
68
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