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Crowne Plaza Los Angeles - Commerce Casino

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217 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Los Angeles - Commerce Casino
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Showing 179: English reviews
Melbourne, Australia
Reviewed 4 November 2015 via mobile

I booked and paid for this hotel because on the website they offer a late checkout. When I checked in I was advise the latest they could offer was 2.00pm which was unacceptable when I had an 11.00pm flight from LA to Australia. I asked for a later checkout - No I asked if there's was a shower I could...

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Helpful?
Thank Wags1963
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Wags1963; Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I want to apologize for not being able to extend our late check out time after 2pm but this was due to high occupancy in our...

Legnano, Italy
Reviewed 28 October 2015 via mobile

Too much expensive for what they usually offer. Rooms big And cleaned very well,but whatever you want out of your reservation are many $$$ you have to pay. Staff were kindly and always ready to bring help. Aniway, too much stars for the service.

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Helpful?
Thank Roberto C
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Roberto C; We want to thank you for taking the time to rate us on trip advisor. We hope to see you back again!

Palmdale, California
Reviewed 12 October 2015

Wow, what a change for the worst!!! No in-room dining menu! Some excuse that menus are on order. Room Services does not know what they can serve!!! The ninth floor lounge is a joke. Two women were saying the chicken wings were so spicy they burned their mouth---why not make them plain with dipping sauce like any normal multi-serve Clientele???...

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Helpful?
Thank Daleisher
Giovanni M, Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Daleisher; As the Food and Beverage Director of the Crowne Plaza . I wanted to respond to your concern personally. I want to extend to you my sincerest apology for your inconvenience during your recent visit to the Club Lounge. I understand you felt your service was entirely inadequate. I would like you to know, providing outstanding customer service...

Porter Ranch, California, United States
Reviewed 12 October 2015

Poker room is mediocre, at best, in recent years. Players gone from the table for more than an hour. Four players gone at the same time. Fools that don't know much about poker berate the dealer when they don't make their draw, 9/3 suited. Dealers are weak, neglect to announce raises, if they even noticed. Don't call the number of...

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Helpful?
Thank DonTheMask
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear DonTheMask; Thank you for submitting your recent review on Tripdvisor. Thank you for Choosing the Crowne Plaza @ Commerce and we hope to see you soon!

Chandler, Arizona
Reviewed 8 October 2015

Stayed here for 2 nights. Room was very clean and spacious, front desk staff very friendly and helpful. Used the Pool and Jacuzzi - a little small, but clean. In room coffee was starbucks and very good.

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Helpful?
Thank jbn46
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear jbn46; Thank you for staying with us and submitting your review on TripAdvisor. We are happy to know that you had a pleasant stay with us and we hope to see you back in the near future.

Singapore, Singapore
Reviewed 4 October 2015 via mobile

the hotel is located next to huge outlet mall. great plus. service was good and we were upgraded so the executive club level room was fantastic with with nice interior design. the lobby is disappointing though and invaded by the casino. breakfast in the club room was good and eggs plus bacon was excellent. good to shop on LA

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Helpful?
Thank ericbengo
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear ericbengo; Thank you for recent review on TripAdvisor. We are happy to hear you enjoy your stay with us and you room experience was a good one. We hope to see you back again in the near future.

Monterrey, Mexico
Reviewed 4 October 2015

Facilities are great. All Casino and Hotel areas are in great condition. My stay was not really intended to be a gambling one, so I ended up by random acts of destiny. I was able to notice this Casino is oriented to those who stay to play, so perhaps this is why I ended up paying for some luxuries or...

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Helpful?
1Thank Mauricio A
Giovanni M, General Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Mauricio A; Thank you for submitting your review on TripAdvisor. I am glad to hear that you enjoy your stay with us and will follow up with my F&B Department to ensure we go above and beyond to make our guests happy and the requests they might have.

San Francisco, California
Reviewed 25 September 2015

We stayed here for 2 nights on our visit to L.A. and although we had a good stay, there were a few minor issues. PROs: ■ My friend arrived early morning at LAX and after picking her up at the airport, we were able to check in at the hotel. I was acknowledged as a Platinum Elite IHG member and...

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Helpful?
Thank Live4Sights
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Live4Sights; Thank you taking the time to submit your review on TripAdvisor. We appreciate the positive feedback and will make note of the Cons you have mentioned as we strive to improve every day to make an impact on our daily guests experience when they stay in our hotel. We thank you for your business and hope to see...

Phoenix, Arizona
Reviewed 21 September 2015

We stayed here for just one night on the final night of a trip to So Cal. We are considering staying here for future trips to downtown Los Angeles, because it is conveniently located right off of the I-5 and only minutes from downtown LA. The adjacent area is a run down industrial area which is very noticeable in the...

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Helpful?
1Thank dojodan
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear dojodan; Thank you for submitting your review on your recent stay with us. We are glad that your experience was nothing but a great one. Thank you for being a loyal IHG Reward member and we look forward seeing you on your next trip to Los Angeles.

Egypt
Reviewed 19 September 2015

I loved my stay here, the hotel is very clean and rooms are clean and good size. Check in was very smooth and front desk lady was very helpful and friendly. Hotel location is quite far but as its on the free way so you can go anywhere you want within 30 min. maximum. Also Citadel oulet mall is just...

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Helpful?
Thank Atef220
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Atef220; Thank you for your review on your recent stay with us. We are glad that your experience was nothing but a great one. Thank you for choosing the Crowne Plaza Hotel @ Commerce Casino and we hope to see you back again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Hotel Los Angeles Commerce Casino. Whether you're traveling to Los Angeles for business or pleasure stay close to all the exciting action you'd expect from Las Vegas! This upscale tower of hospitality resembles a Babylonian theme with lush gardens, water fountains and a grand entry that will impress even the most discerning traveler. The Crowne Plaza Hotel at Commerce Casino, is 'The Place to Meet'; is located adjacent to the World's Largest Card Gaming Casino, the Commerce Casino. The hotel is also in close proximity to all of Southern California major attractions, STAPLES arena and Convention Center, Downtown Los Angeles, Hollywood, Disneyland. May we book your reservation? We look forward to welcoming you to our fabulous hotel. ... more   less 

Additional Information about Crowne Plaza Los Angeles - Commerce Casino

Address: 6121 East Telegraph Road, Commerce, CA 90040
Region: United States > California > Commerce
Price Range: $254 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Los Angeles - Commerce Casino 3.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Crowne Plaza Los Angeles - Commerce Hotel Commerce
Crowne Plaza Commerce
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Los Angeles - Commerce Casino staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Crowne Plaza Los Angeles - Commerce Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front desk will advise.”
 of 5 bubbles P0niA, 14 Nov 2016 | Read review
“ask for higher floor rooms, will avoid noise from the casino going crowd!”
 of 5 bubbles FazzyT, 28 Oct 2016 | Read review
“Upper Floors are best”
 of 5 bubbles L8178CRwilliams, 15 Aug 2016 | Read review
“High floors offer a great view”
 of 5 bubbles annabJ8222TL, 30 Jul 2016 | Read review
“They send an email asking your preferences after you book.”
 of 5 bubbles mlsruesink, 8 Jul 2016 | Read review
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