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Crowne Plaza Los Angeles - Commerce Casino

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Crowne Plaza Los Angeles - Commerce Casino
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217 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Los Angeles - Commerce Casino
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Showing 179: English reviews
Los Angeles, California
Reviewed 17 September 2015 via mobile

Staff was extremely nice, very helpful. Rooms were very nice. Beds were great. Housekeeping was great. Everything about this hotel was great. Pool is a little small. But the spa was perfect. Nice and hot. Very relaxing. If your like fancy things then this is the place to go.

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Helpful?
Thank miamouse66
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear miamouse66; We thank you for your recent review submitted regarding your stay with us. Thank you for the positive feed back, I will certainly share with my staff. We look forward seeing you back soon!

Hong Kong, China
Reviewed 13 September 2015 via mobile

I was here for a few nights on a recent business trip and I have to say it was very average. It is predominantly a third rate casino set in what I can only describe as a run down industrial area. Would not go back! This is however bo reflection on the staff who were very well presented and helpfull.

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Helpful?
Thank Ray C
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Ray C; Thank you for submitting your recent review about your stay with us. I am sorry to hear that our location was not a good fir for you. We hope to see you back again!

Cave Creek, Arizona
Reviewed 13 August 2015

Well placed directly off the 5 freeway The Crown Plaza has recently updated it's rooms & reception area. Staff was wonderful, security is visible and prices were comparable to other s of same quality.

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Helpful?
Thank Alan W
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Alan W; Thank you for submitting your review on TripAdvisor about your stay. We are glad that you had a great experience while staying with us. We hope to see you back soon!

Brooklyn, New York, United States
Reviewed 7 August 2015

From the minute you pull up you forger your in an industrial area of Los Angeles and a Vegas style Mecca embraces you. The staff all greet you like you are the most important people on site. A direct cause of excellent management training no doubt. Only in town for a night on a quick business trip we wish it...

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Helpful?
Thank Paul R
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Paul R; Thank you for submitting you review about your stay. Costumer satisfaction it's our priority number one. We are glad that you had a great experience while staying with us and that your stay was nothing but a joyful one. We hope to see you back soon!

Murrieta, California
Reviewed 5 August 2015

I've stayed here many times and I have never had a bad stay. The rooms are always clean and I have never had a problem. The valet is worth it because parking can be a pain. I will continue to stay here. The sports bar has great food.

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Helpful?
Thank Dan T
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Dan T; Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our hotel. We are happy to hear that your stays have been nothing but pleasant. We look forward seeing you on your next visit.

Prairieville, Louisiana
Reviewed 21 July 2015 via mobile

The parking was bad at night due to it being a casino. So make sure you do valet. The staff were friendly each time we passed by to leave out. What I didn't like was the air cuts off very often which made it very hot. We have our cleaning lady a tip she was very good at welcoming us...

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Helpful?
Thank Felicia S
IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Felicia S, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and housekeeping. However, we’re sorry we fell below your expectation regarding the parking arrangement and restaurant service. We will address these concerns. We take all reviews positive and...

Reviewed 14 July 2015

We stayed for 2 days in July 2015. The room was comfortable, however there was a lot of noise coming from the adjacent room and it was difficult to sleep. The AC was also not very effective. Also, the location of the hotel is not that great, we took it as we were getting a great deal. The hotel is...

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Helpful?
Thank Akshat A
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Akshat A; Thank you for our review on TripAdvisor. I want to take the time to apologize for the troubles you encounter while staying with us. Please feel free to contact phone, I will make sure we make it right for you on your next visit.

New Zealand
Reviewed 8 July 2015

I arrived late and tired after a long flight from Europe, so just wanted to get into my room and lax out.. The hotel was easy to find just off the I5. Parking was a choice of valet parking at the front entrance, or self parking at the back of the hotel. As I usually prefer to do things myself...

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Helpful?
Thank Musclebearnz
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Musclebearnz; Thank you for your review on TripAdvisor. We are glad that your stay experience was nothing but a great one. I will share this review with my staff and thank them in your behalf. We hope to see you again.

pompton lakes
Reviewed 5 July 2015

I need to stay in LA for two nights and chose this hotel. Its located right off the Freeway 5. Its also located right next to huge outlet mall which was a plus! Clean rooms, good breakfast buffet, and plenty of casino games if one is interested! It has an outside pool and a terrace on the second floor, but...

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Helpful?
Thank SpankingGT
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear SpankingGT; Thank you for your recent feed back in TripAdvisor. We are glad to know that your expectations were met. We look forward your next visit with us.

Torreon, Mexico
Reviewed 1 July 2015

the hotel is located right off the 5 freeway........we came to the MMA fights and to play poker........the rooms are small but nice and the morning buffett on the 9th floor was very good each morning........also i agree valet park and pay as its long walk from the parking lot........the bellhops,front desk and staff were outstanding and made us feel...

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Helpful?
Thank 77mockmotorspitcher
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear 77mockmotorspitc; We are glad that your recent stay was nothing but a great experience for you. Thank your positive review on TripAdvisor and we look forward your next visit.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Hotel Los Angeles Commerce Casino. Whether you're traveling to Los Angeles for business or pleasure stay close to all the exciting action you'd expect from Las Vegas! This upscale tower of hospitality resembles a Babylonian theme with lush gardens, water fountains and a grand entry that will impress even the most discerning traveler. The Crowne Plaza Hotel at Commerce Casino, is 'The Place to Meet'; is located adjacent to the World's Largest Card Gaming Casino, the Commerce Casino. The hotel is also in close proximity to all of Southern California major attractions, STAPLES arena and Convention Center, Downtown Los Angeles, Hollywood, Disneyland. May we book your reservation? We look forward to welcoming you to our fabulous hotel. ... more   less 

Additional Information about Crowne Plaza Los Angeles - Commerce Casino

Address: 6121 East Telegraph Road, Commerce, CA 90040
Region: United States > California > Commerce
Price Range: $256 - $427 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Los Angeles - Commerce Casino 3.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Crowne Plaza Los Angeles - Commerce Hotel Commerce
Crowne Plaza Commerce
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Los Angeles - Commerce Casino staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Crowne Plaza Los Angeles - Commerce Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front desk will advise.”
 of 5 bubbles P0niA, 14 Nov 2016 | Read review
“ask for higher floor rooms, will avoid noise from the casino going crowd!”
 of 5 bubbles FazzyT, 28 Oct 2016 | Read review
“Upper Floors are best”
 of 5 bubbles L8178CRwilliams, 15 Aug 2016 | Read review
“High floors offer a great view”
 of 5 bubbles annabJ8222TL, 30 Jul 2016 | Read review
“They send an email asking your preferences after you book.”
 of 5 bubbles mlsruesink, 8 Jul 2016 | Read review
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