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Crowne Plaza Los Angeles - Commerce Casino

252 reviews
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Traveller (84)
Room & Suite (52)
Dining (5)
Overview
  • Excellent28%
  • Very good39%
  • Average21%
  • Poor5%
  • Terrible7%
Travellers talk about
“poker players”(11 reviews)
“valet parking”(28 reviews)
“citadel outlets”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
4.5 Star Hotel
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Reviews (252)Write a Review
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All reviewspoker playersvalet parkingcitadel outletsoutlet malllos angelesfront desk staffbusiness triprooms are bignon smokingmin drivecoffee makershuttle serviceper daydowntown laihgfreewayrenovations
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Reviewed 4 April 2016

We stayed at the Crowne Plaza - Commerce Casino last month for a weekend getaway to play some poker. We found the rooms to be very spacious for the two of us (we had a standard king room - room 507). The view from room...More

Thank travelteamSDF
Response from Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce CasinoResponded 7 April 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Reviewed 16 March 2016

My family and I had to find a place to stay for a week due to an emergency evacuation. The entire hotel staff was very helpful and made us feel at home. They made our situation a lot easier to live through. They renovated the...More

Thank SMichelle5595
Response from Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce CasinoResponded 18 March 2016

Dear Michelle; Thank you for taking the time to give us your feed back on Trip advisor from your recent experience at our hotel. I want to thank you in behalf of our entire staff. I am sorry to hear about the emergency evacuation you...More

Reviewed 15 March 2016

very good location near the outlet stores, very nice rooms. The casino is not the type of casino that everyones expect to see. could have a better range of place to eat in the hotel itself. very good location if you need to go shopping...More

Thank KIWIPOTAOES
Response from Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce CasinoResponded 18 March 2016

Dear Guest; We thank you for submitting your recent review on trip advisor. We appreciate your positive feed back and hope to see you back again soon!

Reviewed 27 February 2016

Nicely renovated rooms but guest service is really headed downhill fast. Booked a club level room and the morning service in the lounge has really been scaled back from average to horrible. Very bare bones for what you pay to be on the club level....More

1  Thank stanj98
Response from Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce CasinoResponded 9 March 2016

Dear Stanj98, Thank you for sparing your time in completing our Tripadvisor Form and bringing this matter to our attention. I would like to offer my sincerest apologies for the challenges you encountered during your stay at the Crowne Plaza Hotel in Commerce last week....More

Reviewed 27 February 2016

This is my third stay at a Crown Plaza Hotel and will be my last. This was the worse of the bunch. They do not have refrigerators in the rooms! I stayed there a month only because they allow smoking rooms. They do not have...More

Thank JonPaul H
Response from Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce CasinoResponded 9 March 2016

Dear Stanj98, Dear JonPaul H, Thank you for sparing your time in completing our Tripadvisor Form and bringing this matter to our attention. I would like to offer my sincerest apologies for the challenges you encountered during your stay at the Crowne Plaza Hotel in...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Casino and Gambling
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$166 - US$369 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$166 - US$369 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (84)
Room & Suite (52)
Dining (5)
Pool & Beach (3)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
cynthia c
30 September 2015|
AnswerShow all 3 answers
Response from Lance K | Reviewed this property |
No, not at least in the room I was in.
1
Vote
Jesus A
31 August 2015|
Answer
Response from Giovanni M | Property representative |
Hola Sr. Jesus, si hablamos español. favor de hacerme email sus preguntas a gmachon@cpcclacom, gracias y buen dia.
0
Votes
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12
Room Tips
"Choose another hotel"
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"The hotel is curved high odd side rooms (X21+) get a view of Downtown and mountains lower odd get mountains..."
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"Ask if it's under construction; if so, ask for a room as far from the work being done as possible."
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"pick higher floor (4 and above)"
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