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    Best Western Plus Heritage Inn

    4600 Clayton Rd, Concord, CA 94521-7644
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    01/10/2017 02/10/2017
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    US$130US$134
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    Traveller (33)
    Room & Suite (8)
    Pool & Beach (3)
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    Overview
    • Excellent26%
    • Very good34%
    • Average16%
    • Poor11%
    • Terrible13%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Restaurant
    Family Rooms
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Golf Course
    Housekeeping
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Best Western Plus Heritage Inn
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    Hilton Concord
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (359)
    There are newer reviews for Best Western Plus Heritage Inn
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    11 - 15 of 348 reviews

    Reviewed 23 July 2017 via mobile

    Upon having issues with our stay, I was berated by management. I called the 800 number for BW and informed that the GM would call me the next day. Issues are still not resolved. I would suggest staying somewhere else.

    Thank Matthew W
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded 7 August 2017

    Hello Matthew, Good day to you! I believed that the issue was resolved same day it was reported.However, we would like to apologize for any miscommunication that might have occured during your stay.We still look forward on your next visit. Sincerely, Karen Yee

    Reviewed 20 July 2017

    I never stayed at this hotel, but when I went to TripAdvisor, I entered "find all the hotels in Concord"..... then I requested "Pet Friendly" (or maybe it was "allows pets"). In any event, TripAdvisor gave me a list of pet friendly hotels in Concord,...More

    Thank John91354
    Response from HeritageHG, General Manager at Best Western Plus Heritage InnResponded 11 August 2017

    Hello, We apologized for any misconceptions, we were once a 'pet-friendly hotel'. We made all the necessary changes online in regards to the pets accommodations. We apologized and we will go back and make sure we review all sites and resolve the issues,. Thank you....More

    Reviewed 13 July 2017

    We stayed here for 8 days. What i liked about their service is they always tidy up our room. The ones we get was with kitchenette but too bad i was not able to cook due there is no available utensils to use. I was...More

    Thank Scarlet1128
    Response from HeritageHG, General Manager at Best Western Plus Heritage InnResponded 11 August 2017

    Hello, First and foremost, we are thankful that you're stay with us was a pleasant one. We're grateful for you taking the time to sharing your experience with our hotel. Please do comeback with us the next time you planned another vacation. Again, on behalf...More

    Reviewed 11 July 2017

    The hotel is very clean and in a great location. There are a couple fast food restaurants at walking distance. The room came with a small kitchen which i loved because i was able to cook my own phone. Wish every best western offered that....More

    Review collected in partnership with Best Western
    Thank happy262015
    Response from HeritageHG, General Manager at Best Western Plus Heritage InnResponded 11 August 2017

    Hello, It's always great to see and hear great experience while staying with us. We are very thankful that you choose us among many hotel nearby. We are working very hard to make sure that all our guests leaves with a smile on their faces....More

    Reviewed 11 July 2017

    I remember about 5 years ago, and I thought the place was a dump....but I was pleasantly surprised, when I got a room with a bubble tub, and all the upgrades that have been done since then.... I had to do paperwork, for my business,...More

    Thank 318charlenew
    Response from HeritageHG, General Manager at Best Western Plus Heritage InnResponded 11 August 2017

    Hello, We are always looking to improved the locations and you're right we've come a long way from 5 years ago. We are glad that you have given us another chance. On behalf of my entire team, we want to thank you and hope to...More

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    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Things to do
    • Pool
    • Outdoor pool
    • Restaurant
    • Hot Tub
    • Golf Course
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$107 - US$201 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 121
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Best Western, Travelocity, Booking.com, Expedia, Orbitz, Priceline, HotelsforEveryone, Cancelon, Hotwire, HotelQuickly, Evoline ltd, getaroom.com and Agoda so you can book your Best Western Plus Heritage Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Concord
    • Also Known As
    • Best Western Heritage Hotel Concord ,
    • Best Western Concord ,
    • Concord Best Western
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    Traveller (33)
    Room & Suite (8)
    Pool & Beach (3)
    Dining (1)
    Hotel & Grounds (60)
    Bathroom (4)
    Business Centre & Event Rooms (1)
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    Ask a question
    Questions & Answers
    saramonique
    25 May 2016|
    AnswerShow all 2 answers
    Response from ellyjellybelly | Reviewed this property |
    I think it is 18, but I am not sure.
    1
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    Room Tips
    "This hotel has outside doors with parking right in front so if you are sensitive to noise a 2nd floor room..."
    Read review
    "Far away from the auditorium"
    Read review
    "There is no elevator for this two-storey hotel, so choose first floor."
    Read review
    "Great Bed and a small kitchen. also near by shopping - walmart"
    Read review
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