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    Best Western Plus Heritage Inn

    4600 Clayton Rd, Concord, CA 94521-7644
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    27/08/2017 28/08/2017
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    US$110
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    Traveller (33)
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    Overview
    • Excellent26%
    • Very good34%
    • Average16%
    • Poor11%
    • Terrible13%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Restaurant
    Family Rooms
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Golf Course
    Housekeeping
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
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    HYATT house Pleasant Hill
    481 reviews
    #1 of 5 hotels in Pleasant Hill
     
    Hilton Concord
    940 reviews
    #1 of 8 hotels in Concord
     
    Walnut Creek Marriott
    766 reviews
    #1 of 7 hotels in Walnut Creek
     
    Renaissance ClubSport Walnut Creek Hotel
    348 reviews
    #3 of 7 hotels in Walnut Creek
     
    Rooms
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
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    Reviews (354)
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    There are newer reviews for Best Western Plus Heritage Inn
    See the most recent reviews

    31 - 35 of 344 reviews

    Reviewed 30 March 2017

    Nice and courteous service, very accommodating, clean environment, fast internet, good breakfast, everything you need the service is really fast. Located in the middle of the city all around the corner, fast foods and few miles from the shopping center and parks. Enjoy the stay...More

    Review collected in partnership with Best Western
    Thank enricobE3274FZ
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded 1 April 2017

    Hello Enrico, We are very glad that we were able to provide you the best customer service during your stay.We value your feedback and time for taking this survey.We look forward to seeing you again on your next trip.Thank you so much. Sincerely, Karen Yee

    Reviewed 26 March 2017

    I think the hotel is under construction/renovations. I would wait until they are complete before booking. Gap on door allows smoke to enter room and light. pipes in between wall are audible. beds not very comfortable. this was a business trip and alarm clock was...More

    Review collected in partnership with Best Western
    Thank Rey P
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded 1 April 2017

    Hello Rey, We would like to apologize for the inconvenience.We have looked into these issues and we will make sure it will a much comfortable stay for you on your next visit.I was looking forward to speak with you but no luck so i left...More

    Reviewed 23 March 2017 via mobile

    ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ The bathroom shower was disgusting. Did not use it . Did not wash๐Ÿ˜ The bed and pillows were very comfortable. The free breakfast was decent. Bacon ๐Ÿฅ“ really thin slices. Served cooked eggs as well. ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถ๐Ÿ•ถMore

    1  Thank tkero2
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded 28 March 2017

    Hello, Your feedback is very important to us, in the same manner that we could have done something about during your stay.However, we would like to apologize for the inconvenience.Please don't hesitate to call us for any other concerns so we can look into it...More

    Reviewed 8 March 2017

    Do not spend extra money on the jacuzzi room. Cleanliness of the old equipment seems questionable. The location is good. But the hotel needs a renovation. Walls are thin and noise from adjacent rooms and outside can be loud so bring earplugs for sleeping.More

    Review collected in partnership with Best Western
    Thank Lynn E
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded 13 March 2017

    Hello Lynn, As per our record, the room you have stayed at was one of our newly-decorated rooms. We are currently renovating our hotel and we look forward you'll get a chance to see the difference on your next stay.We appreciate your business and time...More

    Reviewed 1 March 2017 via mobile

    There was a bizarre smell when I came into my room. The linens had a musty, not clean smell to them. The comforter reeked of men's cologne, so I know it probably has not been washed. The refrigerator is very loud. For $135 a night,...More

    1  Thank Cindy N
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded 13 March 2017

    Hello Cindy, We would like to apologize for the inconvenience.In this case, we would like to know if you have informed our staff soon as you noticed these issues.We always make sure our guests will be comfortable during visit.However, we did our own research and...More

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    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Multilingual Staff
    • Meeting Rooms
    • Business Centre with Internet Access
    • Banquet Room
    • Self-Serve Laundry
    • Things to do
    • Pool
    • Restaurant
    • Golf Course
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$108 - US$209 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Family Rooms
    • Number of rooms
    • 121
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Travelocity, Priceline, Best Western, Expedia, Cancelon, Hotwire, HotelsforEveryone, getaroom.com, Evoline ltd and HotelQuickly so you can book your Best Western Plus Heritage Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Concord
    • Also Known As
    • Best Western Heritage Hotel Concord ,
    • Best Western Concord ,
    • Concord Best Western
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    Traveller (33)
    Room & Suite (8)
    Pool & Beach (3)
    Dining (1)
    Hotel & Grounds (60)
    Bathroom (4)
    Business Centre & Event Rooms (1)
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    Ask a question
    Questions & Answers
    saramonique
    25 May 2016|
    AnswerShow all 2 answers
    Response from ellyjellybelly | Reviewed this property |
    I think it is 18, but I am not sure.
    1
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    Room Tips
    "This hotel has outside doors with parking right in front so if you are sensitive to noise a 2nd floor room..."
    Read review
    "Far away from the auditorium"
    Read review
    "There is no elevator for this two-storey hotel, so choose first floor."
    Read review
    "Great Bed and a small kitchen. also near by shopping - walmart"
    Read review
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