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BEST WESTERN Heritage Inn

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BEST WESTERN Heritage Inn
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320 Reviews from our TripAdvisor Community

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Showing 313: English reviews
Reviewed 13 June 2016

Checked in very late the lady at the front desk very fast and very helpful and nice being that it was past 12am this is my 2nd time staying at this hotel this will be my 1st choice when staying in the concord area

Review collected in partnership with Best Western
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Helpful?
Thank Delightful18
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, Thank you for completing the Trip Advisor survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope...

Medford, United States
Reviewed 7 June 2016

Was very comfortable and service was great. Beds were good and so was the air conditioner. Good continental breakfast too. And the pool was great as we were there during a real heat wave. Was very close to our destination and had plenty of food places and stores nearby. Good part of town.

Review collected in partnership with Best Western
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Helpful?
Thank Patricia W
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, Thank you for completing the the Trip Advisor survey regarding your recent stay at our property. It has been really hot and yes the pool is the place to be at. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are...

Phoenix, Arizona
Reviewed 6 June 2016

We chose this motel for its convenient location when visiting family in the area. Although it is not in an upscale area, and is not a Best Western Plus or better, we found that it provided a comfortable place to stay at an excellent price. The staff was friendly, and the usual Best Western breakfast was hot and hearty each...

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Helpful?
Thank Eva S
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, On behalf of my entire staff we want to thank you for staying with us. We are always looking ways to improve our property and to make sure we're providing all the amenities needed. Currently, our laundry room is under renovation which will share a space with our Fitness Room. Your business is very important to us and we...

Fresno, California
Reviewed 6 June 2016

This hotel is in a very convenient area. The bank was right across the street. Not only that, but had plenty of restaurants surrounding it. All walking distance from the hotel. The staff are very helpful and courteous. We also enjoyed the breakfast and we're very satisfied with the stay. We would definitely stay here again.

Review collected in partnership with Best Western
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Helpful?
Thank c t
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, First and foremost, we want to thank you for staying with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

San Diego, California, United States
Reviewed 3 June 2016

I was a little worried when I showed up late on a Saturday and there was a security guard and you had to check in through a window. There were a few people who looked like they were partying at the hotel. The computer system was down and things just weren't going well. The woman who was checking me in...

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Helpful?
Thank Chelsea G
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, Thank you for taking the time on voicing out your experience regarding your recent stay at our property. We are very happy to hear that you had a pleasant stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping...

Riverside, California
Reviewed 2 June 2016

The Concord Best Western Staff were very friendly and helpful. Although I did not have a reservation on a holiday weekend, they were very helpful to give me their last room at a decent price. The room was very clean and quiet. The Breakfast was great too..They served Eggs, sausage, waffles & much more!! Thank you Best Western Heritage Inn

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Helpful?
Thank Teresa C
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, Thank you for taking the time to share your experience during your stay with us. Pleasant stay like these makes us work even harder to make sure that everyone's stay is a home away from home experienced. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and...

Nassau Bay, Texas
Reviewed 28 May 2016 via mobile

Stayed in Room 165 the last three nights. The bed was uncomfortable and sagged in the middle. Pillows are hard, property dated but maintained. The toilet was the loudest toilet I've ever heard. After flushing you have to keep the door shut until it finishes so you don't wake the family. The shower was also very noisy and the water...

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Helpful?
Thank jcd1000
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, On behalf of my entire staff, we want to thank you for staying with us. We apologized for the issues you've experienced during your here. We want to let you know that we are already fixing all the concerns that you've had and hoping that you will allow us to serve you again in the future. Please don't hesitate...

Fresno, United States
Reviewed 27 May 2016

We are repeat customers who demand a clean, comfortable and well-maintained property. The staff is attentive and helpful. Breakfast options are many and varied, unlike some competitors' "continental breakfast".

Review collected in partnership with Best Western
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Helpful?
Thank Melanie A
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, Thank you for completing the Trip Advisor survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope...

Sacramento
Reviewed 24 May 2016

I have been staying in Best Western for years. And this has to be one the the worst. Everything in the hotel needs to be updated. It is so outdated. No gym Sauna and Jacuzzi room is a mess. Front desk was rude when I checked in. Will not be staying here again.

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Helpful?
Thank rizzo3232
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, First and foremost we want to thank you for allowing us serve you. Although your stay may have not been a pleasant one, we want to extend our apologies. We are working very hard to make sure that our property is up to everyone's standard. We have been continuously adding different amenities that will assist our guests. Please allow...

Vancouver, Washington
Reviewed 22 May 2016

This was a very convenient and good stop on our way south. The hotel was located in a nice area, close to some restaurants with easy access to the Interstate. The personnel were friendly and efficient and the room was spacious, well appointed and clean. Breakfast was better than the normal BW breakfast and the price for the room good.

Review collected in partnership with Best Western
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Helpful?
Thank 205r0bertp
Roel A, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, On behalf of my entire team, we want to thank you for staying with us. We are glad that your stay was a pleasant one one. We are working hard everyday to make sure that our guests needs our met every time they stay with us. We also appreciate your comments on our breakfast, we are excited to announced...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. ... more   less 

Additional Information about BEST WESTERN Heritage Inn

Address: 4600 Clayton Road, Concord, CA 94521-7644
Region: United States > California > Concord
Price Range: $142 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Heritage Inn 2.5*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com and Best Western so you can book your BEST WESTERN Heritage Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Heritage Hotel Concord
Best Western Concord
Concord Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Heritage Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN Heritage Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great Bed and a small kitchen. also near by shopping - walmart”
 of 5 bubbles 911sandeepg, 5 Jan 2017 | Read review
“Pick a second-floor spot in a corner, if you can get it. That should get you the lowest noise level.”
 of 5 bubbles brucel872, 21 Dec 2016 | Read review
“Try to get a room towards the back, away from the main road.”
 of 5 bubbles N7600BYbobb, 14 Dec 2016 | Read review
“First floor, there are no elevators”
 of 5 bubbles Snakewrangler, 18 Oct 2016 | Read review
“NO ELEVATORS so if your not on ground floor you have to take the stairs...”
 of 5 bubbles wockhunter, 9 Dec 2015 | Read review
5 of 5