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Crowne Plaza Concord

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Traveller (64)
Room & Suite (46)
Dining (11)
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Overview
  • Excellent22%
  • Very good39%
  • Average21%
  • Poor11%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
6 May7 May
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1 room, 2 adults, 0 children
Standard Room
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Reviews (415)
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33
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All reviewstrader joe's across the streetwalnut creekputting greenindoor poolroom servicerestaurant staffbusiness tripfront desk stafffitness centerbeds were comfortableking bedan older hotelfree parkingbart stationsan franciscoatriumkoi
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1 - 5 of 400 reviews
Reviewed 2 weeks ago via mobile

My room & towels weren’t cleaned 2 of the 3 nights and NO toilet paper until I called 2X. Was told Housekeeping (Pearl) & Hotel Mgrs (Ryan Johnson) would call me the next day. Still waiting. I’ve never written a bad review anywhere before but...More

Thank Nstone947
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded yesterday

Hello Nstone947, Thank you for taking time to leave us a candid review about Crowne Plaza Concord/Walnut Creek, CA. I recognize your stay was not 100% satisfactory. IHG values your experience with our hotels. I have sent you a private message so we can gather...More

Hotel's Favourite
Reviewed 30 October 2017 via mobile

Service was courtesy was excellent beautiful calming place nice koi pond shopping nearby airport behind plaza nice to sit watch planes taking off.. trader joes near walkable .. home away from home home just 8 miles away just just enjoy time alone with hubby and...More

1  Thank Rosalie P
Reviewed 2 weeks ago via mobile

I don’t know why I gave IHG another shot. The only hotels IHG has that perform at all are some of the Holiday Inn and Intercontinental hotels. Crowns Plaza in Concord? Absolutely pathetic. Arrived and found the best thing about the hotel right off the...More

Thank TheRealJ0E
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 2 days ago

Hi TheRealJ0E, I appreciate you for staying at Crowne Plaza Concord and for giving us your thoughts about your recent visit. It's unfortunate that you were not completely satisfied with the overall upkeep of our room and cleanliness of our property. I also understand that...More

Reviewed 3 weeks ago

Upon arrival at the Crowne Plaza, it is clear that this property has seen better days. the curb appeal is non-existent. Stepping into the lobby area, the musty smell (probably a combination of the indoor water feature and the age of the facility) was the...More

Thank Mark M
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 1 week ago

Hello Mark M, Thank you for your stay and for taking the time to leave us feedback. I am sorry that you felt that the condition of the elevator and the hallways are below par and you had issues with some of the room amenities....More

Reviewed 3 weeks ago via mobile

My aunt was here for a trip. Informed the front desk that they need bedsheets. They kept telling her that the mattress cover are the bedsheets. Seriously? Big difference between bedsheets and mattress cover.More

Thank isay691
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 1 week ago

Hi isay691, Thank you for your recent stay with us, and for taking the time to post your feedback. I appreciate you choosing our hotel for you and your Aunt's trip. We try our best to accommodate our guest's needs by providing impeccable services and...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Hot Tub
Indoor pool
Details
Price range
US$104 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$104 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (64)
Room & Suite (46)
Dining (11)
Pool & Beach (6)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
JinMom
28 December 2017|
Answer
Response from Rosalie P | Reviewed this property |
Yes it is and i think upon request not sure but yes i know it is and it is beautiful specially in the evening.. I hope this helps you..
0
Votes
Gina-and-Tim
4 February 2017|
AnswerShow all 8 answers
Response from Robert L | Reviewed this property |
In all of my visits, there was a microwave and a refrigerator in my room.
1
Vote
loveshastamtns
21 November 2016|
AnswerShow all 3 answers
Response from Marcia C | Reviewed this property |
I was on the 3rd floor and the bathrooms were small. I'm 5'2 140 lbs. I'm not a huge person and I found them small
0
Votes
Room Tips
"Choose an outside if you want fresh air or an inside room for a pleasant view. Don't a room near a..."
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"Quiet room: facing the courtyard. Room #517 away from the pool was quiet."
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"request room away from the air strip."
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"If you want quietest possible, choose floor 3 on the street side, off-street is airport side...."
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