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Crowne Plaza Concord

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Traveller (64)
Room & Suite (46)
Dining (11)
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Overview
  • Excellent22%
  • Very good39%
  • Average21%
  • Poor11%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (417)
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All reviewstrader joe's across the streetwalnut creekputting greenindoor poolroom servicerestaurant staffbusiness tripfront desk stafffitness centerbeds were comfortableking bedan older hotelfree parkingbart stationsan franciscoatriumkoi
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31 - 35 of 402 reviews
Reviewed 19 September 2017

My 2nd stay I was there for 10 days. The first night my car was broken into and it all went downhill from there. Fire alarm went off. We immediately evacuated our rooms and went to the lobby filled with smoke. We were then told...More

Thank Cozy B
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 4 October 2017

Hi Cozy B, Thanks for taking the time to leave a review and for choosing us for your lodging needs. I'm sorry to hear about what transpired during your stay. The inconvenience caused by the situations you described, the fire alarm, noise from other in-house...More

Reviewed 15 September 2017 via mobile

Hotel was clean, staff very friendly and accommodating. I asked at check in whether breakfast was included for Spire members, and the desk clerk said he would give me a voucher for a full breakfast. Not sure if that means it's included automatically, or if...More

Thank rstroder
Reviewed 12 September 2017 via mobile

I am a light sleeper and found the hotel to be quite noisy. Some of the windows of the rooms look out onto the indoor seating area which i found odd. The breakfast is hugely disappointing. Very little options for someone who has dietary requirements....More

Thank fionamccoy92
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 27 September 2017

Hello fionamccoy92, Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. While I am pleased that you had an average stay, I truly value the negative comments as this gives us the opportunity of improving what...More

Reviewed 7 September 2017

I travel to Concord twice a month and stay regularly for business. As of late, there were no rooms available for the 3 p.m. check-in for my last few visits, and frequent calls to a Carmine (housekeeping) on the two-way radio who doesn't respond. Management...More

Thank Joe S
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 21 September 2017

Hi Joe S, Thank you so much for sharing your experience with our hotel. I would like to apologize for the inconvenience you had during check in. We always aim to provide an exceptional stay for all of our guests that is why I regret...More

Reviewed 29 August 2017

The room itself is ok as is the hotel. Overpriced but ok. The pool and hot tub area looked nice but it was too hot to go outside. When I first went to bed I wondered why some reviewers complained about traffic noise but it...More

Thank jaimexplorer
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 13 September 2017

Hi jaimexplorer, Thank you for sharing your thoughts and concerns. I appreciate you staying at our hotel and value your visit. One of our utmost priorities is to provide courteous and friendly service as well as a relaxing accommodation. While it was a delight to...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Hot Tub
Indoor pool
Details
Price range
US$123 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$123 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (64)
Room & Suite (46)
Dining (11)
Pool & Beach (6)
Business Centre & Event Rooms (10)
Questions & Answers
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JinMom
28 December 2017|
Answer
Response from Rosalie P | Reviewed this property |
Yes it is and i think upon request not sure but yes i know it is and it is beautiful specially in the evening.. I hope this helps you..
0
Votes
Gina-and-Tim
4 February 2017|
AnswerShow all 8 answers
Response from Robert L | Reviewed this property |
In all of my visits, there was a microwave and a refrigerator in my room.
1
Vote
loveshastamtns
21 November 2016|
AnswerShow all 3 answers
Response from Marcia C | Reviewed this property |
I was on the 3rd floor and the bathrooms were small. I'm 5'2 140 lbs. I'm not a huge person and I found them small
0
Votes
Room Tips
"Choose an outside if you want fresh air or an inside room for a pleasant view. Don't a room near a..."
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"Quiet room: facing the courtyard. Room #517 away from the pool was quiet."
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"request room away from the air strip."
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"If you want quietest possible, choose floor 3 on the street side, off-street is airport side...."
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