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My 2nd stay I was there for 10 days. The first night my car was broken into and it all went downhill from there. Fire alarm went off. We immediately evacuated our rooms and went to the lobby filled with smoke. We were then told...More
Thank Cozy B
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 4 October 2017
Hi Cozy B,
Thanks for taking the time to leave a review and for choosing us for your lodging needs. I'm sorry to hear about what transpired during your stay. The inconvenience caused by the situations you described, the fire alarm, noise from other in-house...More
Hotel was clean, staff very friendly and accommodating. I asked at check in whether breakfast was included for Spire members, and the desk clerk said he would give me a voucher for a full breakfast. Not sure if that means it's included automatically, or if...More
I am a light sleeper and found the hotel to be quite noisy.
Some of the windows of the rooms look out onto the indoor seating area which i found odd.
The breakfast is hugely disappointing. Very little options for someone who has dietary requirements....More
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 27 September 2017
Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. While I am pleased that you had an average stay, I truly value the negative comments as this gives us the opportunity of improving what...More
I travel to Concord twice a month and stay regularly for business. As of late, there were no rooms available for the 3 p.m. check-in for my last few visits, and frequent calls to a Carmine (housekeeping) on the two-way radio who doesn't respond. Management...More
Thank Joe S
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 21 September 2017
Hi Joe S,
Thank you so much for sharing your experience with our hotel. I would like to apologize for the inconvenience you had during check in. We always aim to provide an exceptional stay for all of our guests that is why I regret...More
The room itself is ok as is the hotel. Overpriced but ok. The pool and hot tub area looked nice but it was too hot to go outside.
When I first went to bed I wondered why some reviewers complained about traffic noise but it...More
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 13 September 2017
Thank you for sharing your thoughts and concerns. I appreciate you staying at our hotel and value your visit.
One of our utmost priorities is to provide courteous and friendly service as well as a relaxing accommodation. While it was a delight to...More