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The Westin South Coast Plaza

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The Westin South Coast Plaza
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810 Reviews from our TripAdvisor Community

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Showing 778: English reviews
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VA
Reviewed 2 days ago NEW

Have stayed several times here recently. Inevitably, the high stress moment is check-in. Despite having made reservations, stayed recently on multiple times, somehow reception cannot manage to track your frequent flyer points. This appears so incompetent as to be intentional. I often spend 10-12 minutes, for what should be a 60 second process: please give me my room keys. I...

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Helpful?
Thank FredTravelVa
Corona, California
HOTEL’S FAVOURITE REVIEW
Reviewed 8 February 2017 via mobile

We spent one night at the Westin South Coast Plaza and were very impressed with the room. Amazing shower and seems to have been updated recently. It was raining so we didn't enjoy the pool area but the view of it from our room made it look like a great place to be when the sun's out. Parking was about...

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Helpful?
1Thank SLNeil
About Hotel's Favourite Review
Guest Service M, Guest Relations Manager at The Westin South Coast Plaza, responded to this review

Dear SLNeil, Thank you for the great feedback. We are glad you enjoyed your room and the hotel. It is unfortunate that you were not able to enjoy our pool, we are sure it will be sunny on your next visit and hope to have you back with us in the near future. Guest Relations Manager

Summit, New Jersey
Reviewed 1 week ago via mobile

Large business oriented hotel. Rooms are nicely renovated and front desk very nice. Had issues with room service. I ordered and was told 30 minutes. Got a call 35 minutes later saying it would be 15 more minutes. I called 25 minutes later and told it was on the way. Got it 1 hour after I ordered. Then I called...

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Helpful?
Thank FamilyNJTravel5
Guest Service M, Guest Relations Manager at The Westin South Coast Plaza, responded to this review

Dear FamilyNJTravel5 Thank you for recently staying with us. I am glad you enjoyed our rooms and staff however we do want to apologize for your issues with room service. I will be sharing this information with our Food and Beverage team to make sure your experience is not duplicated. We do hope to see you back with us in...

Fairfax, Va
Reviewed 1 week ago via mobile

I have reviewed many Starwood hotels in the past but by far, this hotel has the friendliest staff. After arriving late on a Friday evening, Gene, at the front desk greeted us with a smile and he exhibited nothing but hospitality. I can't say enough about this guy. He was genuine and it was not some phony "how are you...

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Helpful?
Thank Duke_Fairfax
Guest Service M, Guest Relations Manager at The Westin South Coast Plaza, responded to this review

Dear Duke_Fairfax Thank you for your feedback especially one that points out the great service that we provide. I will be sure to share your feedback with the team and make sure Gene is recognized. We hope to have you back with us in the near future! Guest Relations Manager

Laguna Hills, Ca
Reviewed 1 week ago

I stayed at the Westin for a couple of days for business while in Orange County. Great front desk. I have celiac disease and they have a for real Gluten Free menu in the lobby restaurant. Make sure you let them know. Room was great. Wifi in lobby was good, in room wifi was stronger. They have a great waterfall...

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Helpful?
Thank Tadman68
Guest Service M, Guest Relations Manager at The Westin South Coast Plaza, responded to this review

Dear Tadman68 Thank you for your great review! I am glad you enjoyed the hotel, it's amenities and our location. We hope to see you back with us in the near future. Guest Relations Manager

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 2 weeks ago via mobile

I returned to this hotel because, frankly, it's the best in the area. It's spotlessly clean. It convenient to restaurants and the freeway. Most importantly our room was quiet. Last time we stayed on the top (16th) floor. This time we checked in at midnight and the only corner (executive) room available was on the fifth floor. We had 511...

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Helpful?
Thank ThuanMTran9
Guest Service M, Public Relations Manager at The Westin South Coast Plaza, responded to this review

Dear ThuanMTran9 Thank you very much for your great review! We appreciate your feedback and am glad to hear you enjoyed the hotel. We are excited about your future return visit with us. Guest Relations Manager

Mexico City, Mexico
Reviewed 2 weeks ago via mobile

We arrived very late at night and they had only one room left. So they gave us this 2-bed room even if had requested a one bed room. The lady at the front desk said that as we arrived late there was nothing left!! I am an SPG gold member and I didn't receive my upgrade as there was nothing...

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Helpful?
Thank EZB_11
Guest Service M, Guest Relations Manager at The Westin South Coast Plaza, responded to this review

Dear EZB_11 Thank you for recently staying at the Westin South Coast Plaza. I apologize when you stayed with us you experienced several concerns with your room, staff and gym. I will be sure to look into your feedback and will make sure we make the proper corrections. We hope to have another opportunity to have you back in the...

Rockaway Township, NJ
Reviewed 2 weeks ago via mobile

First they couldn't find my reservation and were not in a big hurry to resolve it. Half hour later I finally got to my room. The manager did comp the cost of parking and WiFi (which in this day and age should be free anyway). In addition to the check in faux pas, the hotel is stale and average. They...

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Helpful?
Thank Karliesjz
Guest Service M, Guest Relations Manager at The Westin South Coast Plaza, responded to this review

Dear Karliesjz Thank you for recently staying at the Westin South Coast Plaza. We appreciate you taking your time and providing us with feedback. I apologize when you stayed you had concerns with the staff and hotel. I will be sure to share your feedback with out team. We hope to have you back with us in the near future....

San Francisco, California
Reviewed 18 February 2017

The location of this hotel is perfect. Great central spot within walking distance to the mall across the street and a quick Uber ride to anywhere else you want to go. I'm not sure how long ago the room renovations took place, but they are fantastic and beautiful. A nice nice and soft color scheme. If you are looking for...

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Thank Robert D
Reviewed 13 February 2017

I normally like Westin hotels. This one is always understaffed at the front desk. Not only do I always see a 5 to minute line at the reception desk BUT the quality of personal are under whelming. So the management does not know how to staff to make this a quality Westin hotel and they certainly don't know how to...

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Helpful?
Thank Brad W
Guest Service M, Guest Relations Manager at The Westin South Coast Plaza, responded to this review

Dear Brad W Thanking for recently staying at the Westin South Coast Plaza. We are sorry to hear that you had to wait in line while checking in. I will be sure to share your concerns with our leadership team. We hope to have an opportunity to have you back with us in the near future. Guest Relations Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
A stay at the Westin South Coast Plaza, Costa Mesa allows you to discover the culture, glamour and excitement of Orange County. Close to theater, shopping, Disneyland, Knott's Berry Farm, and more! ... more   less 

Additional Information about The Westin South Coast Plaza

Address: 686 Anton Blvd, Costa Mesa, CA 92626-1920
Region: United States > California > Orange County > Costa Mesa
Price Range: $241 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin South Coast Plaza 4*
Number of rooms: 392
Reservation Options:
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Also Known As:
The Westin South Coast Plaza Hotel Costa Mesa
Costa Mesa Westin
Westin South Coast Plaza
Westin Hotel Costa Mesa
Westin Costa Mesa
Westin South Caost Plaza
The Westin South Coast Plaza Costa Mesa, Orange County
Hotel Style:
#4 Green Hotel in Costa Mesa
#5 Business Hotel in Costa Mesa
#5 Family Hotel in Costa Mesa
#6 Romantic Hotel in Costa Mesa
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Questions & Answers

Here's what travellers have asked, with answers from The Westin South Coast Plaza staff and other travellers.
3 questions
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Allen, Texas
Claymont, Delaware
22 days ago
Las Vegas, Nevada
over a year ago

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Questions? Get answers from The Westin South Coast Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The only downside is the rate they charge for overnight parking. It's is ridiculously overpriced if you ask me.”
 of 5 bubbles Ah-Lung, 2 Feb 2017 | Read review
“The disabled rooms are huge and more than accommodating.”
 of 5 bubbles Ratcheeseman, 13 Dec 2016 | Read review
“Get a high floor for the view.”
 of 5 bubbles foodnwine2522, 6 Nov 2016 | Read review
“Try to get a room that does not look over the freeway. The pool is not very cool either.”
 of 5 bubbles rachaele30, 19 Oct 2016 | Read review
“Higher Floor, preferably 16th floor”
  • Seating cum Dining room of 16th floor Suite
  • Outside view from the Room
 of 5 bubbles Santi501, 29 Sep 2016 | Read review
5 of 5