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Aloft Cupertino

258 reviews
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Traveller (91)
Room & Suite (45)
Dining (14)
Overview
  • Excellent47%
  • Very good27%
  • Average14%
  • Poor6%
  • Terrible6%
Travellers talk about
“apple tv”(16 reviews)
“silicon valley”(20 reviews)
“front desk”(49 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
3.0 Star Hotel
All hotel details
Offers from Aloft Cupertino
Special Offer: $10 Breakfast Credit
Hotel deals
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (258)Write a Review
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1 - 5 of 241 reviews
Reviewed 5 days ago via mobile

We primarily stayed here because of the location. It’s 10 min away from the new Apple campus. With that being said, the overall feel is a bit cheap. I’m in my late 30’s, & this place might appeal more to the 20’s crowd. The rooms...More

Thank Rapideats
Response from DaveEn1, General Manager at Aloft CupertinoResponded 4 days ago

Thank you for reaching out. We deeply appreciate your feedback on our property and will use your feedback to make improvements to our property and service going forward. We hope in the future we can be a better fit for you and hope to see...More

Hotel's Favourite
Reviewed 7 August 2017

Wanted to take my family on a road trip to the silicon valley. Needed a place to stay and this was as close to the action (Apple HQ) as possible. Got a fantastic rate of $170 a night for two beds. Apparently this hotel can...More

Thank Saysum
Response from AndyEvers1, Manager at Aloft CupertinoResponded 8 August 2017

Thank you so much for taking the time to review our hotel. We deeply appreciate the kind words and can't wait to welcome back you and your family.

Reviewed 3 weeks ago

I stayed here for 6 nights and the bathroom was only cleaned for 3 of them. I don't expect things to perfect, but they clearly didn't clean the shower, toilet or sink, replace the towels or things like soap. Speaking of which, the shampoo is...More

Thank Rachel R
Response from DaveEn1, General Manager at Aloft CupertinoResponded 2 weeks ago

Thank you for sharing your feedback. I am deeply sorry about the cleanliness and issue with our front desk; that does not meet the standards our guests have come to expect. I’m not sure how this detail was overlooked but I do want to assure...More

Reviewed 10 January 2018

Stayed here a few weeks ago, this hotel is conveniently located in Cupertino. I was not impressed with the overall cleanliness of the hotel, nor the service (which other reviews have mentioned). I will say that the GM (Andy) was not at all receptive when...More

1  Thank whyismezso1337
Response from Andy E, General Manager at Aloft CupertinoResponded 5 weeks ago

I would like to sincerely apologize if I gave you the impression that I was not being receptive to your concerns. We take your comments very seriously and will work hard to improve any cleanliness concerns. Thank you for taking the time to personally share...More

Reviewed 6 January 2018

The customer service here is APPALLING. Pray nothing goes wrong or else you are out of luck. It took me tweeting out to the Aloft Hotels brand for the general manager to reach out to me after TWO weeks of ignored calls and messages. I...More

1  Thank Cristina S
Response from Andy E, General Manager at Aloft CupertinoResponded 7 January 2018

Well we get it Cristina, you are upset that we had to charge you for the smashed tv screen. That is the benefit of review sites such as this, you get to vent to your hearts content. The reason we know it wasn't broken prior...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$122 - US$591 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$122 - US$591 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Add Photo Photos
Traveller (91)
Room & Suite (45)
Dining (14)
Pool & Beach (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
mitraSanFrancisco
18 September 2017|
AnswerShow all 2 answers
Response from AFHJ | Reviewed this property |
They had quite a few breakfast choices but it's a bit expensive. Of course, most people there are on business travel so they seem not to mind paying for it. I'm pretty sure it's working on weekend. However there's a great... More
1
Vote
Kimberly W
9 February 2017|
Answer
Response from Aloft Cupertino I | Property representative |
Yes, I believe that 3pm would be okay, but just double check with us at the time of check in.
1
Vote
Kimberly W
9 February 2017|
AnswerShow all 2 answers
Response from Aloft Cupertino I | Property representative |
Hello good afternoon, Late check can be granted depending on our occupancy, also depending what level spg membership you have.
0
Votes
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12
Room Tips
"Get a room AWAY from the bar area."
Read review
"Rooms facing the swimming pool (esp. in a higher floor) are the quietest."
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"top floor, away from patio"
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"East customer service! Especially Benjamin!"
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