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We primarily stayed here because of the location. It’s 10 min away from the new Apple campus. With that being said, the overall feel is a bit cheap. I’m in my late 30’s, & this place might appeal more to the 20’s crowd. The rooms...More
Response from DaveEn1, General Manager at Aloft CupertinoResponded 4 days ago
Thank you for reaching out. We deeply appreciate your feedback on our property and will use your feedback to make improvements to our property and service going forward. We hope in the future we can be a better fit for you and hope to see...More
Wanted to take my family on a road trip to the silicon valley. Needed a place to stay and this was as close to the action (Apple HQ) as possible. Got a fantastic rate of $170 a night for two beds. Apparently this hotel can...More
Response from AndyEvers1, Manager at Aloft CupertinoResponded 8 August 2017
Thank you so much for taking the time to review our hotel. We deeply appreciate the kind words and can't wait to welcome back you and your family.
I stayed here for 6 nights and the bathroom was only cleaned for 3 of them. I don't expect things to perfect, but they clearly didn't clean the shower, toilet or sink, replace the towels or things like soap. Speaking of which, the shampoo is...More
Thank Rachel R
Response from DaveEn1, General Manager at Aloft CupertinoResponded 2 weeks ago
Thank you for sharing your feedback. I am deeply sorry about the cleanliness and issue with our front desk; that does not meet the standards our guests have come to expect. I’m not sure how this detail was overlooked but I do want to assure...More
Stayed here a few weeks ago, this hotel is conveniently located in Cupertino. I was not impressed with the overall cleanliness of the hotel, nor the service (which other reviews have mentioned). I will say that the GM (Andy) was not at all receptive when...More
1 Thank whyismezso1337
Response from Andy E, General Manager at Aloft CupertinoResponded 5 weeks ago
I would like to sincerely apologize if I gave you the impression that I was not being receptive to your concerns. We take your comments very seriously and will work hard to improve any cleanliness concerns. Thank you for taking the time to personally share...More
The customer service here is APPALLING. Pray nothing goes wrong or else you are out of luck. It took me tweeting out to the Aloft Hotels brand for the general manager to reach out to me after TWO weeks of ignored calls and messages. I...More
1 Thank Cristina S
Response from Andy E, General Manager at Aloft CupertinoResponded 7 January 2018
Well we get it Cristina, you are upset that we had to charge you for the smashed tv screen. That is the benefit of review sites such as this, you get to vent to your hearts content. The reason we know it wasn't broken prior...More
They had quite a few breakfast choices but it's a bit expensive. Of course, most people there are on business travel so they seem not to mind paying for it. I'm pretty sure it's working on weekend. However there's a great... More
They had quite a few breakfast choices but it's a bit expensive. Of course, most people there are on business travel so they seem not to mind paying for it. I'm pretty sure it's working on weekend. However there's a great doughnut shop across the highway - I got breakfast there one day!