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The Ritz-Carlton, Laguna Niguel

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The Ritz-Carlton, Laguna Niguel
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2,010 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Laguna Niguel
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Showing 1,950: English reviews
Naples Italy
Reviewed 31 December 2015 via mobile

For my Birthday, my husband took me on a 3 day getaway to the Ritz Carlton in Laguna Niguel. WOW! is the only word I can think of that sums up how I feel about this beautiful place. Starting with the beautiful holiday decor in the hotel to the impeccable service and warmth felt from all staff members to the...

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Thank WednesdayNaplesItaly
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Happy Birthday! Thank you for choosing to celebrate this momentous occasion with our ladies and gentlemen. We enjoyed creating a unique experience with you!

Omaha, NE
Reviewed 31 December 2015

We had the pleasure of hosting a business event at this location in early December. The hotel, believe it or not, was under 30% occupancy during our stay according to the staff so we had the run of the place. It is located high above Salt Creek Beach and it does take a little effort to make it down to...

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Thank Playa03
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We are delighted your business meetings were a huge success. Our ladies and gentlemen strive to create unique and memorable experiences whether our guests are visiting on business or pleasure. We hope to see you again soon!

Kerrville, TX
Reviewed 31 December 2015

On our trip in November, we got to stay on the Club level -- and it was spectacular. The food, the service, the accommodations, the staff...all of it was superior. The facility was beautiful, too. We loved the pool area, and we made daily access to the walking trail. The view of the coast line and the sunsets were gorgeous.

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Helpful?
Thank MFFL-in-Kerrville
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for staying with us! We are delighted you enjoyed our exclusive Club Level experience and we look forward to welcoming you back soon. Thank you for posting your comments about the resort.

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 30 December 2015 via mobile

I never write reviews but my very uncomfortable check-in experience at this hotel is worth sharing. I have stayed at dozens of American Express Fine Hotels & Resort hotels all over the world but never had such horrible experience. Jonathan from the front desk refused to execute the complimentary upgrade when there are many available rooms, instead he tried to...

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1Thank A TripAdvisor Member
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for sharing your experience on TripAdvisor. We are saddened to read about such a negative visit, and it is certainly not indicative of our normal luxury service. On behalf of all our ladies and gentlemen, we apologize for having let you down. We hope you were able to share your frustration with one of our many leaders at...

Virginia Beach, Virginia
Reviewed 28 December 2015 via mobile

I made reservations for the RC Laguna Niguel through American Express Fine Hotels and Resorts, which offers really great amenities. The stay at Laguna Niguel would be my 16 RC property, so easy to compare and contrast to other RC properties. Arrival was standard, with a wonderful greeting by the valet staff. Orion directed us to the front desk for...

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Thank rickchurch1
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your very detailed feedback. We greatly appreciate it and have shared it with our team appropriately. Our guests' comments really do help us in our continuing efforts to be the worldwide leader in luxury experiences. We are delighted you enjoyed your overall visit with us and we thank you for choosing The Ritz-Carlton, Laguna Niguel during our...

North Salem, New York
Reviewed 27 December 2015

Our family visited the resort in 2012 and my daughter stopped there on her honeymoon trip. This hotel is amazing with unbelievable coastal views. Food is excellent and the pools are great. One of our favorite resorts ! Highly reccommend.

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Thank Diana M
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Your loyalty means the world to us and we promise to always provide unique, memorable and personal experiences for you and your family!

Santa Monica, California
Reviewed 27 December 2015 via mobile

This is our 4th visit to the Ritz at Dana Point. We simply LOVE this Ritz. Diane always goes above and beyond to make our stay extra special, thank you!! The kids were able to bake in the chef's kitchen!! This is something they will always remember! That alone, is priceless! Thank you Diane, Penni, and Mercedes for going the...

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Thank Aimee N
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We enjoyed welcoming you "home" again! Diane, Penni and Mercedes loved seeing their names in lights, thank you. We are already planning surprises for you this summer. See you soon!

Reviewed 26 December 2015 via mobile

I had such a nice chat with Karyssa at the front desk about a week before our trip,but upon arrival the place was cold, literally and figuratively. It was Christmas night at 10pm after a cross country flight and the front desk clerk wouldn't let me check-in because my husband was in the car out front dealing with luggage and...

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Thank Carl19924
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Oh goodness this review greatly upset us. This is definitely not indicative of our normal execution. Would you be so kind as to contact our Hotel Manager at your earliest convenience? We need to hear more and make this right for you! Thank you very much for your assistance. He can be reached in the Executive Office at (949) 240-2000.

Chicago, Illinois
Reviewed 21 December 2015

I stayed here with my wife for a few nights in May for a good friend’s wedding. Overall had a great experience. Hotel is beautifully located on a bluff overlooking the Pacific Ocean. Banquet facilities are lovely as well. The physical property is well-appointed to Ritz standards, as one would expect. The amenities are typical too. The only odd thing...

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Thank peter3267
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for providing your feedback. It is taken constructively and we appreciate your thoughts. We have definitely tried to utilize every inch of space of this incredible coastline space that we are so fortunate to be located on. We feel very proud that we have such a fantastic property and wonderful guests after 31 years! We look forward to...

California
Reviewed 19 December 2015

The smile at the door never ceases -- through housekeeping, food service and geniality while ambling through the inviting grounds and breath-taking ocean views. The food at Raya and the Marketplace exceeds expectations. A couple of improvements would heighten the experience -- the room furnishings are a tad old, especially the carpeting. The hallways are long and drafty. During a...

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Thank Coastguy
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your gracious comments regarding our ladies and gentlemen. They truly enjoy ensuring our guests have incredible memories to take home with them. We appreciate your feedback regarding our room furnishings and the lack of debris removal from your hallway. You are absolutely correct this should never be the case. We will use your example with our team...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff

Additional Information about The Ritz-Carlton, Laguna Niguel

Address: 1 Ritz Carlton Dr, Dana Point, CA 92629-4205
Region: United States > California > Orange County > Dana Point
Price Range: $1,035 - $1,520 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Laguna Niguel 5*
Number of rooms: 396
Reservation Options:
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Also Known As:
The Ritz-Carlton Laguna Niguel Hotel Dana Point
Ritz Dana Point
Ritz-Carlton Dana Point
Ritz Carlton Laguna Niguel
Hotel Style:
#1 On the Beach Hotel in Dana Point
#1 Romantic Hotel in Dana Point
#2 Business Hotel in Dana Point
#2 Green Hotel in Dana Point
#3 Family Hotel in Dana Point
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Laguna Niguel staff and other travellers.
16 questions
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Questions? Get answers from The Ritz-Carlton, Laguna Niguel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best rooms 1500 on the even side for the lawn area and odd side for the pool side area.”
GJto3, 29 Apr 2017 | Read review
“Ocean view rooms are well worth the upgrade. The view is simply stunning.”
kilarneyvt, 28 Apr 2017 | Read review
“Second floor coastal rooms have a tiny balcony compared to other levels.”
Iconne, 27 Apr 2017 | Read review
“Get an ocean view room...it will not disappoint.”
fjsuarez, 26 Apr 2017 | Read review
“Try to get an ocean view on the first floor, so you can walk out to see the sunset or just watch the waves!”
kc_wll, 24 Apr 2017 | Read review
5 of 5