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The Ritz-Carlton, Laguna Niguel

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The Ritz-Carlton, Laguna Niguel
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1,959 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Laguna Niguel
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Showing 1,899: English reviews
Bucharest
Reviewed 15 September 2015

The rooms are antique, the carpet from the room was so dirty that after walking few minutes on it I had my foot black from dust. The carpet was also partially wet near the winows. We checked in at night and after we went to our room we noticed that the sheets from the bed had dark red spots and...

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1Thank Meda_C
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for taking the time to provide your feedback. We are very disappointed and find it to be completely out of character for our resort and team. We would greatly appreciate it if you could please contact our Hotel Manager directly so we may find out more about your experience. Thank you and we look forward to speaking with...

Santa Monica, California
Reviewed 15 September 2015

My husband, daughter and I stated at the hotel last weekend and loved our visit. The rooms were fantastic, the staff was lovely, and the views/grounds were stunning. Easy access to the beach an absolute plus! Our daughter recently turned one and we decided to book a photoshoot for the family using Pacific Dream Photography, a studio that the Ritz...

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Thank T R
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for choosing The Ritz-Carlton, Laguna Niguel as your luxury destination. We enjoyed creating a memorable experience for you and your family and hope you return again soon. Thank you for the feedback about our in-house photography and video provider, Pacific Dream Photography. We are so excited to have them on board with us and they create incredible images...

Los Angeles, California
Reviewed 11 September 2015

Awesome hotel with impeccable service! Rooms are spacious, beautiful and modern. Views are fantastic throughout the property, which is extensive and worth exploring. No one does service like this Ritz. Prices are reasonable, restaurants are wonderful and room service is spot on. Highly recommend this place for romance and family gatherings. My idea of a perfect hotel!

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Thank Ryan C
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for enjoying and experiencing all our property and magnificent surroundings have to offer! Our ladies and gentlemen truly enjoy working at the resort and we are glad it shows. We look forward to welcoming you back soon for another unique, personal, and memorable experience.

NY
Reviewed 11 September 2015

As others have said, if you rate this hotel just based on location it would get 10 stars. However since its not just based on location, that's why I give it 4 stars. This is a beautiful hotel, but its not 5 star quality when it comes to the hotel itself. You are paying for the location, staff, and amenities....

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Thank nytravelmore
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We are delighted you enjoyed your overall experience with us and that your children did as well. We are continuously enhancing our property and appreciate your feedback. We look forward to creating more meaningful memories for you again soon. Thank you for choosing The Ritz-Carlton, Laguna Niguel.

Reviewed 10 September 2015

This is an excellent hotel with gorgeous views and incredible restaurants! The staff was very attentive and accommodating. I enjoyed the hotels workout facilities and the pool area, absolutely gorgeous views of the Pacific Coast!

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Thank maritina70
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for choosing The Ritz-Carlton, Laguna Niguel! We couldn't agree with you more that our surroundings are magnificent! We are so fortunate to have such an amazing location. We hope to welcome you back soon.

Manchester, United Kingdom
Reviewed 8 September 2015

I am baffled by some of the glowing reviews of this property. Those reviews led me to put this on my "must visit" list two years ago, and thence to me being sorely disappointed and regretful that I included it in our two week holiday to California in August. Did my family stay at the same place as these people?...

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Helpful?
Thank MancMouse
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you very much for taking time out of your busy schedule to provide such detailed feedback regarding your stay at our resort. We are equally as baffled as to why their were as many service failures as you have stated. This is certainly not indicative of our normal exceptional service, care, and follow through. We have shared your feedback...

New York City, New York
Reviewed 6 September 2015

I have stayed at every Ritz Carlton in the US and this is by fr the most incredible and beautiful due to its high position looking over the ocean All of orange county has a beautiful climate and there is another one in Marina Del Rey its nice view of ll the docked boats but this has got t be...

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Thank JASegalPhD
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

You are fortunate to have been able to visit all of our properites! And we are very fortunate to have your trust and loyalty in our brand. Thank you!

Reviewed 6 September 2015

Location, location, location --- this is the strongest point of this hotel. The grounds and views of the Pacific Coast are absolutely gorgeous. Salt Creek beach, a short walk down the bluff from the hotel, is a great for walking, swimming, and surfing. The Ritz provides a shuttle down to the beach for those who don't want to make the...

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Thank Margaret C
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for staying with us. We hope you took home some wonderful and meaningful memories. We greatly appreciate your feedback and we look forward to your next visit.

Johannesburg, South Africa
Reviewed 5 September 2015 via mobile

We had a business conference in this hotel. This is one of the best luxury hotels I have ever stayed in. Rooms are top quality, each has a balcony with a gas fire. Amenities were plentyfull. The most spactacular part of the hotel is the views, and the convenient access to the beach. They have a great bar for sunset...

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Helpful?
Thank Pieter H
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for sharing your beautiful photos. We enjoy seeing them! We are delighted you enjoyed your Ritz-Carlton experience and we look forward to creating more memories for you soon.

Saint Louis, Missouri
Reviewed 2 September 2015

This Ritz property is outstanding. From the moment you enter and view the beautiful lobby and exquisite cliff side ocean views you will be smitten. Penny on club level makes you feel like family. One of our families nicest Ritz stays ever...

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Thank KRC99
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

You ARE family! Thank you for staying with us and providing your feedback. We couldn't agree with you more that our exclusive Club Level experience is amongst the best in the world. We look forward to creating more unique memories for you soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff

Additional Information about The Ritz-Carlton, Laguna Niguel

Address: 1 Ritz Carlton Dr, Dana Point, CA 92629-4205
Region: United States > California > Orange County > Dana Point
Price Range: $1,021 - $1,509 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Laguna Niguel 5*
Number of rooms: 396
Reservation Options:
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Also Known As:
The Ritz-Carlton Laguna Niguel Hotel Dana Point
Ritz Dana Point
Ritz-Carlton Dana Point
Ritz Carlton Laguna Niguel
Hotel Style:
#1 On the Beach Hotel in Dana Point
#1 Romantic Hotel in Dana Point
#2 Business Hotel in Dana Point
#2 Green Hotel in Dana Point
#3 Family Hotel in Dana Point
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Laguna Niguel staff and other travellers.
16 questions
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Questions? Get answers from The Ritz-Carlton, Laguna Niguel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to get a room facing the ocean... fabulous views”
 of 5 bubbles lovliladi, 21 Mar 2017 | Read review
“Do splurge & stay in Club Level:)”
 of 5 bubbles PAMLOVA, 20 Mar 2017 | Read review
“All views facing the ocean are beyond words!”
 of 5 bubbles MarjorieR152, 13 Mar 2017 | Read review
“Get a room with the firepits. We used it every night!”
 of 5 bubbles StaceyK547, 8 Mar 2017 | Read review
“I think they have rooms where you can cook s'mores over a firepit.”
  • View from Room. There are even better
 of 5 bubbles 811randalj, 7 Mar 2017 | Read review
5 of 5