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Booked at room with 2 doubles (only room left when I booked through Expedia). I asked if a king room was available when we got there and was able to switch. Every staff person we met was very nice and welcoming. The pool and fitness...More
We've been going to this property since they opened, and there's been no better time to stay or have a meal than now.
The restaurant is creative and delicious, the hotel is a bit of perfection, and the staff....super!
A true Four Seasons, right here...More
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The Four Seasons in Palo Alto is great. The rooms are nicely done and make it ideal for business or pleasure.
The restaurant has a wonderful selection of food in addition to the room service menu.
This hotel is my go to place when I...More
I was going to give three stars, but all the snafus I experienced at the hotel were addressed and generously made up to me. But seriously, this property is nothing special. Rooms, decor are just okay, pool area, in my opinion is terrible, and needs...More
Management response:Responded 20 August 2016
It is disappointing to know that we were unable to meet your expectations with regards to our pool area and that our rooms and decor were not to your liking. We are pleased to know that the service you experienced was exceptional, a...More
Stayed for a business trip because my normal SPG hotel was booked in the area and the price was reasonable for the area. Quality room but not as clean as one would expect for four seasons. Had a wad of toilet paper or tissue stuffed...More
Thank Mark M
Management response:Responded 18 August 2016
Hi Mark M,
Thank you for your candid feedback, we are disappointed to hear that your experience did not meet your expectations and that the view from your room was not to your liking. Your comments will be discussed with our team and we hope...More