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Embassy Suites by Hilton Hotel Los Angeles International Airport South

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Embassy Suites by Hilton Hotel Los Angeles International Airport South
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1,436 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel Los Angeles International Airport South
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Showing 1,351: English reviews
Seattle, Washington
Reviewed 18 September 2015

Not a lot to say about this property. It's larger than most - long and skinny and takes up a whole block. You generally know what you're getting with an Embassy. The large interior common space is very dark - especially at night the lighting's not great (perhaps some would say it's mood lighting). Location is very convenient to LAX,...

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Helpful?
2Thank DeanfromSeattle
GuestServicesLAXES, Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for taking the time to review our hotel after your recent stay with us. We are terribly sorry you had a poor experience while staying with us. On behalf of our entire team, I’d like to apologize that we were not able to provide you with the quality of services you deserved during your stay. Please know that...

La Qunita, United States
Reviewed 16 September 2015

We LOVE this hotel, great rooms, lots of extras, but the pool is so out of control, loud and unsupervised. The staff and servers are great and very accommodating. The only suggestion I have for them is to do something about the pool. you can't even enjoy it at all. Big parties come in with lots of kids and take...

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Helpful?
1Thank Amy C
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

It is wonderful to read that you enjoyed our hotel. Our two room suites do offer our guests a lot of room and are great for both business and pleasure. In regards to our pool, I sincerely apologize for your experience. Our management team is currently working on a solution to help regulate our pool better on busy nights, like...

Fort Lauderdale, Florida
Reviewed 15 September 2015

I stayed at this hotel twice within a week this past month, both when arriving at LAX and the night before departing from LAX. Our rooms could not have been more different. When we arrived we were given a room on the 4th floor. It was clean and quiet with the balcony facing away from the airport. The crib I...

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Helpful?
1Thank Sarah S
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

We’re so very sorry to hear that you had such a bad experience at our hotel due to our shuttle service and the location/cleanliness of one of the rooms you were placed in. I’m not sure what went wrong with our service on your second stay with but rest assured that we will look into it. I will share your...

new york, United States
Reviewed 15 September 2015

The bartenders for the managers reception are friendly and have great memories as they remembered my drink from the last trip (several months ago). And my table was never dirty as the guy working there was friendly and kept the place spotless!

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Helpful?
1Thank Ted P
GuestServicesLAXES, Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for taking time to review our hotel after your recent stay with us. I will be sure to pass along your compliments to our evening reception team members. They do a wonderful job every evening and it is always great to read such amazing compliments. Again, thank you and we look forward to welcoming you back again soon!...

Indio, United States
Reviewed 14 September 2015

As a gold member was suppose to have internet access; however, was NEVER able to access the internet. When I spoke to a staff member was told to purchase a day pass. This is unacceptable. I was at the property for 3 days and not able to access my office emails.

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Helpful?
2Thank Jesus A. S
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for taking the time to share your experience about your recent stay with us. I’m very sorry to hear that you had issues with connecting to the internet while you were here. I’m unsure where the miscommunication occurred but all of our Hilton HHonors members do get complimentary internet access. If for some reason our HHonors members can’t...

Los Angeles, California
Reviewed 9 September 2015

total disappointment, rude and unaccommodating service, unclean conditions. Hotel Manger provided poor customer service. Roaches were found I room and he did nothing to help service the issue. They refused me late check out. Bathroom shower was filthy.

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Helpful?
3Thank coreym86
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

I would like to thank you for taking the time to review our property after your recent stay with us. I am truly sorry we were not able to provide you with the quality of services you deserved during your stay. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet...

Bryn Mawr, CA
Reviewed 8 September 2015

This hotel was not always an Embassy Suites, and still has a more upgraded feel and ambience. The beautiful restaurant and food service have been replaced with a limited bar menu, which may be in response to a reduced market for dining. In all fairness, there are many wonderful eateries in the area, so if you have transportation, you won't...

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Helpful?
Thank Elizabeth S
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you so much for writing such a great review about our hotel! I am very glad to hear that our hotel staff was friendly and helpful. Traveling to Los Angeles can be an overwhelming experience and I am happy to hear our team did a good job of making you feel at home and like family. I will be...

United States
Reviewed 5 September 2015

I have stayed here many times; I have nothing but positive things to say about this hotel. Great services all around, Complimentary breakfast, friendly staff, clean and attractive appearance, etc. Highly recommend.

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Helpful?
Thank Jessica M
GuestServicesLAXES, Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you so much for all the kind words you wrote about our hotel! We love to read reviews like yours because it ensures us we are doing things right. I will be sure to share your review with our team members and it is always great to read when our hotel is highly recommended. Again, I am very glad...

Irving, Texas
Reviewed 2 September 2015

My first stay here was (not kidding) in 1986...have returned several times and am always pleased. People are AWESOME. Shuttle service is free but I usually have a car and parking can be a little cramped. Also, other than the hotel restaurants, there's not much within walking distance unless you want to walk over Imperial Hill (and if so there's...

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Helpful?
3Thank Bill O
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you so much for your lovely review and for staying with us after so long of being away!! We’re happy to hear that everything was satisfactory and we appreciate the wonderful tips you had for other travelers. We hope that you don’t have to wait another 30 years to visit us again!! We look forward to seeing you again...

Mons, Belgium
Reviewed 1 September 2015

This is typical, nice Embassy Suites located adjacent to LAX. The staff is what makes this location stand out. Every staff member that I came into contact with ensured that my every need was met, if possible, and all were consummate, well trained professionals. There are two shortfalls that prevent me from giving this location the highest marks: 1. This...

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Helpful?
Thank SNEVMAN
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you so much for sharing your feedback with us and with other travelers. We sincerely appreciate the great comments about our staff as well as the comments about the two shortfalls that you experienced while staying with us. We are planning on upgrading our Wi-Fi in January of 2016. This will be a complete upgrade including cabling and access...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
This all-suite LAX Airport Hotel offers 349 newly renovated two-room suites, complimentary cooked-to-order breakfast, free evening reception*, and free shuttle service to/from Los Angeles International Airport as well as amenities including an indoor pool, fitness center, and business center. ... more   less 

Additional Information about Embassy Suites by Hilton Hotel Los Angeles International Airport South

Address: 1440 East Imperial Avenue, El Segundo, CA 90245
Region: United States > California > El Segundo
Price Range: $236 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Los Angeles International Airport South 3.5*
Number of rooms: 349
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Hotels.com, Orbitz, Cancelon, Travelocity, Odigeo and Priceline so you can book your Embassy Suites by Hilton Hotel Los Angeles International Airport South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites El Segundo
El Segundo Embassy Suites
Hotel Style:
#4 Business Hotel in El Segundo
#4 Romantic Hotel in El Segundo
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Los Angeles International Airport South staff and other travellers.
25 questions
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California
over a year ago
Kihei, Hawaii
6 months ago
over a year ago
orlando,fl
18 days ago

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Questions? Get answers from Embassy Suites by Hilton Hotel Los Angeles International Airport South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the front offer views of the airport.”
 of 5 bubbles Holland737, 27 Nov 2016 | Read review
“Rooms at the Eastern end are closer to Bar and Carpark Lift.”
 of 5 bubbles rylahp, 1 Nov 2016 | Read review
“We like the first floor!”
 of 5 bubbles TammyU563, 31 Oct 2016 | Read review
“We were on the 3rd floor at the back and it was very quiet.”
 of 5 bubbles crompos, 27 Oct 2016 | Read review
“Great view of the airport but not noisey”
 of 5 bubbles O7697YTmichaelf, 18 Oct 2016 | Read review
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