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Extended Stay America - Sacramento - Elk Grove

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Traveller (28)
Room & Suite (13)
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Overview
  • Excellent35%
  • Very good15%
  • Average8%
  • Poor15%
  • Terrible27%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (139)
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11 - 15 of 137 reviews
Reviewed 28 November 2017

I am not one to post reviews of places, but our experience was so bad I feel the need to warn others. Our experience began the moment we left the elevator to our floor. The smell of cigarette smoke completely filled the air. As we...More

Review collected in partnership with Extended Stay
Thank D6765UCbretth
Response from 00esa, Manager at Extended Stay America - Sacramento - Elk GroveResponded 29 November 2017

We sincerely apologize for the odor issues you experienced while being here. We work hard to provide a clean, fresh environment, and we're extremely sorry the smell compromised your otherwise pleasant visit. We will follow up on your concerns to ensure we are well poised...More

Reviewed 27 October 2017

My daughter needed a hotel in Elk Grove, California on short notice. I found her Extended Stay and booked a room online for the following night. Because it was a busy weekend in the whole Sacramento area, I called the hotel to confirm and to...More

Thank Aliesse
Response from 00esa, Manager at Extended Stay America - Sacramento - Elk GroveResponded 28 October 2017

We are extremely sorry for the issues your daughter encountered which led to a disappointing stay. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not your experience. Your feedback is of utmost value, and we...More

Reviewed 9 October 2017

For the most part this hotel met all my needs. They definitely had things to work on, like keeping the laundry facility working. Many machines were always broken. They had a fire in their one time I was there. The staff was very bright and...More

Thank Travelnurse N
Response from 00esa, Manager at Extended Stay America - Sacramento - Elk GroveResponded 10 October 2017

Thank you for your loyalty towards our hotel. We are happy you had a pleasant experience on all of your visits. However, your comments show that we have room for improvement, and we assure you we will look into the concerns you have highlighted. We...More

Reviewed 20 September 2017

On a previous review and visit I made some observations that I thought needed attention. The result is extended stay america improved the Internet WiFi connection, maintenance of the air conditioner was taken care of when requested within a day. The plumbing in the bath...More

Thank George P
Response from 00esa, General Manager at Extended Stay America - Sacramento - Elk GroveResponded 21 September 2017

George, thank you for staying with us again, and making Extended Stay America your home away from home. We are pleased to read we met your needs and expectations during this visit. Your comments will be shared with the staff and they will be happy...More

Reviewed 4 August 2017

Rooms weren't very clean and it had an awful smell would never stay there again. The bed sheets didn't even look like they've been changed. Had stains on it. I was very disappointed and thought it would be nice since it was in Elk Grove.More

Review collected in partnership with Extended Stay
Thank corinnat485
Response from 00esa, General Manager at Extended Stay America - Sacramento - Elk GroveResponded 5 August 2017

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$91 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$91 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (28)
Room & Suite (13)
Dining (1)
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Room Tips
"Stay somewhere else."
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"A few small restaurants are nearby and 3 neighborhood parks are good for walking."
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"I would not stay here a second time."
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"Tip on choosing a good room: go to a different hotel."
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