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All reviewsfront deskriver parkpancake makergroup staymedical centerconvenient locationroom was cleansweet tomatoesupgraded to a suiteguest laundrythe check in processa wonderful staybathroom doorbreakfast was deliciousfreeway sidean upgradevisiting fresno
I stayed one night for business and one night on my own. There was a bit of a mixup with who was paying for what night. The front desk staff were sooo helpful, kind, and patient. They worked diligently to make the changes that I...More
1 Thank Margaret H
Response from Stacy D, Front Office Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41Responded 4 days ago
Thank You for your recent stay. I apologize for the mix up on the billing, I am pleased we where able to correct the issue. Thank You for the staff mention of Sarah and Abby they where thrilled to see their names mentioned. We hope...More
Stopped here after a long drive through Yosemite. Ideal location close to lots of eateries. Rooms large and clean. Staff helpful. Breakfast is good. Pool area good Excellent value. Recommended stopover or longer
1 Thank madamcholet
Management response:Responded 9 August 2017
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
I booked this stay last minute and used points. Out of the gate the staff was great. I arrived to a hand written note from the two managers Itzel and Zulema ( that was fun to type "Itzel and Zulema" ). and on my first...More
1 Thank Derrick T
Response from Stacy D, Front Office Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41Responded 1 week ago
I apologize, this is not for our property. I believe this is for the Holiday Inn Express on Herndon and 99 We are 41 and Herndon in River Park.
3.5 out of 5 stars. Very friendly and helpful staff, however the hotel was understaffed. Only 1 employee working at hotel on the day we checked-in. Room did not have enough soap, called front desk to get more and was told that since there was...More
Response from Stacy D, Front Office Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41Responded 2 weeks ago
On behalf of everyone at The Holiday Inn Express River Park. I want to apologize for the poor and inadequate service that you received from us. This situation is certainly unusual and we are really sorry for the inconvenience that may have caused. At Holiday...More
This is by far hands down the best Holiday Inn I've had the privilege of sleeping in. The room was very clean, bed provided the best sleep I've had in years and the staff is exemplary. Abby stands apart from the rest she is a...More
1 Thank Khay P
Response from Stacy D, Front Office Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41Responded 25 January 2018
Thank You for your wonderful comments on Abby and Jessa we are happy to have them on our team. I am pleased your enjoyed your stay with us. We hope to welcome you back soon.