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Sheraton Garden Grove - Anaheim South Hotel

665 reviews
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Traveller (136)
Room & Suite (51)
Dining (6)
Overview
  • Excellent33%
  • Very good39%
  • Average17%
  • Poor5%
  • Terrible6%
Travellers talk about
“club level”(40 reviews)
“front desk”(119 reviews)
Wifi
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.5 Star Hotel
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Offers from Sheraton Garden Grove - Anaheim South Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (665)Write a Review
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All reviewsclub levelacross the streetfront deskparking feeshuttle servicestarbucks coffeedecent sizefree internetper daypool and hot tubbusiness travelersnear disneylandclean hoteljoe's crab shackdisney shuttlelaundry roomred robin
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281 - 285 of 645 reviews
Reviewed 11 February 2014

Its unfortunate that a hotel liked by so many have became poor at customer service, even with their top tiered, Platinum members. I prefer the top floor, bed type almost matters least. I called the hotel about 4 hours before checking in at 8:00 PM...More

2  Thank chairmanliao
Response from Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South HotelResponded 16 February 2014

We appreciate the opportunity to improve. We'll conduct some further training with our team, as no complimentary upgrades are to be confirmed in advance. Per Starwood requirements we are never to confirm before check-in time. 95% of the time we are able to accommodate all...More

Reviewed 8 February 2014

I reserved this room when visiting Disneyland. Nice, clean, comfortable room and hotel at a decent price for the area. The shuttle was a bonus. Check in/out went smoothly. Paid parking was easy. Target was across the street, making it easy to pick up a...More

Thank Traveler3652014
Response from Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South HotelResponded 11 February 2014

We appreciate the recommendation and look forward to many returns. Best wishes, The team at Garden Grove

Reviewed 4 January 2014

I stayed at this hotel while visiting the Disneyland. The hotel is very clean and well managed. They offer you a shuttle service to DL, 3$/day. During the first day, the shuttle was 30 mins late and when I complained to the front desk after...More

1  Thank Yasin H
Response from Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South HotelResponded 6 January 2014

We send our thanks for taking the time to recommend us here. We are grateful to be in such a great location close to restaurants and shopping, while being only a short shuttle ride to the parks. Best regards, The Sheraton team

Reviewed 3 January 2014 via mobile

First time staying here I used my Starwood points and had a wonderful time. Celebrated my daughters 16th bday at Disneyland on New Years Eve. Of course it's hectic and always expect snags of some sort, but the check in was great, parking not a...More

1  Thank Robin K
Response from Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South HotelResponded 6 January 2014

We appreciate the high praise and will certainly recognize the team here. Our customer service scores have improved significantly this past year and we look to build on that in the coming year. Very best regards, The Sheraton team

Reviewed 2 January 2014

GM Chris and his exception team of employees like Martha, Dennisse, and Sally just to name several are so committed to customer service. The property is newer and well maintained. The health club is nice. The outside pool and spa are maintained at great temperatures....More

1  Thank BenjaminMS
Response from Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South HotelResponded 6 January 2014

We're very pleased to receive such excellent comments about the hotel here, but mostly about the staff. We'll be sure to congratulate the team and look forward to more return trips! The team at Garden Grove

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15556575859129
About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Self-Serve Laundry
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Heated pool
Details
Price range
US$124 - US$294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Garden Grove
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$124 - US$294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Garden Grove
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (136)
Room & Suite (51)
Dining (6)
Pool & Beach (5)
Hotel & Grounds (75)
Bathroom (18)
Business Centre & Event Rooms (1)
Questions & Answers
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Jackie C
5 June 2016|
Answer
Response from Kenton B | Reviewed this property |
The shuttle runs every 30 min. It leaves on the 15 and 45 mark from the hotel and the 00 and 30 mark from Disneyland! We used it for 4 days and it was promt every time except once where it was 10 minutes late because one... More
0
Votes
Shoesinks
29 March 2016|
AnswerShow all 3 answers
Response from Chris_Halderson-GM | Property representative |
Hello! In a room with 2 queen sized beds we can also fit a crib but not a rollaway however.
0
Votes
TeacherTeacher_13
14 January 2016|
AnswerShow all 3 answers
Response from disneymama619 | Reviewed this property |
We were picked up on the south side of the parking lot and dropped off in front of the hotel (Main Street). $3 all day on/off privileges. They give you a card to show. Kids are free!
1
Vote
Room Tips
"Get close to the elevators"
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"All room same very old and stain every where"
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"Spg Gold and Platinum members, request Club level."
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"Stay away from elevator rooms. Pretty loud next to elevator."
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