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12901 Garden Grove Blvd, Garden Grove, CA 92843-2004
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Traveller (42)
Room & Suite (17)
Dining (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sonesta Simply Suites Anaheim
Updated 05/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 20 in Garden Grove
Location
Cleanliness
Service
Value
Sonesta Simply Suites Anaheim is an all-suite hotel where guests can feel at home. Whether traveling with the family or for business, guests can relax in our spacious suites with full kitchens and free Wi-Fi. Take advantage of the outdoor grill and fully equipped, 24-hour gym at our pet-friendly hotel in Anaheim. Other amenities include free laundry and morning coffee.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Newspaper
24-hour front desk
Self-serve laundry
Parking
Wifi
Non-smoking hotel
Shops
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Room features
Air conditioning
Housekeeping
Room service
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English
Hotel links
Special Offer:Members Always Save 5%

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
27Restaurantswithin 1 km
2Attractionswithin 1 km
177Reviews3Q+A29Room tips
Traveller rating
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  • 24
Time of year
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Popular mentions
Curiosity760535 wrote a review Feb 2022
20 contributions1 helpful vote
This hotel is FILTHY dirty and you can smell it as soon as you enter the building, food scraps and trash scattered on the floor in the common areas. The sheets on our bed were dirty from previous guests and when I informed the front desk, they said they didn’t have any clean bedding in the entire hotel. The worst part was the mold in our room. It was so bad it made me sick the first night. I did some investigating of the room and found the bathroom exhaust fan and the AC unit were both covered in mold! The hotel acknowledged the mold, but refused to accommodate us elsewhere. They also refused to refund my money for the rest of my reservation. I wasn’t about to put my health at risk for another night, so I had to pay them $300 for the night that I didn’t even stay at their hotel, and pay an additional $300 for a room at the Hilton. This hotel is a nightmare, management is so rude, do yourself a favor and stay far far away!
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Date of stay: June 2021Trip type: Travelled
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Curiosity760535 wrote a review Aug 2021
20 contributions1 helpful vote
+1
As soon as we arrived I noticed the hotel had an odd smell, I’d later find that this was due to mold and rotten food which was found throughout the hotel. We checked out after a few hours because I started experiencing respiratory symptoms due to the mold. This place is horribly dirty, and management is so bad that they won’t even acknowledge any of the issues. The general manager just gave me attitude and said the mold covered AC unit, exhaust fan and walls were just “stained”. Aside from that, there were no clean towels at all— not anywhere in the entire hotel. There was also no blanket on the bed, and the sheets were dirty. The parking lot is super sketchy, especially at night. Lastly they charged me nearly $300 for my cancelled stay, refused to refund, and were unwilling to relocate us to another property that wasn’t a health hazard. I will never stay at Sonesta again, and this is coming from a repeat customer and elite (top tier) member of their Sonesta travel pass program.
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Date of stay: July 2021Trip type: Travelled
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BeSmart wrote a review Apr 2021
1 contribution2 helpful votes
This apartment suite property is antiquated and filthy! The property managers Stephanie and Brigitte on the premises are unethical, discriminatory, discourteous, and all-around bad people. It is shocking they are employed in the hospitality industry, given they lack hospitality, understanding, and compassion. They encourage the onsite staff to participate with them, some do, and some won't. A gangland-style environment, beware. Stephanie and Brigitte are incapable of offering solutions. They apply no effort to assist you with resolutions of any kind. But they are capable of creating problems and blaming you for them. Both are adept at telling lies and never taking personal responsibility for their mistakes. Stephanie and Brigitte run this property like a "JAIL." I witnessed them "toss the suites." Meaning they would go through a suite take items and search through cabinetry in the kitchen, bathroom, and drawers in bedrooms and linen closets removing items like; Bath towels, Dishcloths/towels, irons, ironing boards, laundry baskets, trash cans, shower curtains, kitchenwares, toasters, coffee pots, utensils, strip beds of linens and pillows, remove all personal soaps, and cleaning supplies! No way for you to wash your hands' etcetera and that's massive health and safety code violations. This nasty duo enjoys harassing, threatening, and menacing people. Don't buy their fake smiles and fake voices they turn it on and off. The actions described here are "who they are," and "how they act IS" with total reckless disregard, immoral and unethical practices, a complete lack of a Business Code of conduct. Shame on any company for employing Stephanie and Brigitte and, approving such conduct. The behaviors of GM's Stephanie and Brigitte are CRIMINAL. My point in taking the effort to expose them is to protect others and influence your decision when choosing your property stay. Don't choose this property for any reason whatsoever. All the best.
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Date of stay: August 2020
Location
Service
Sleep Quality
Trip type: Travelled
Room Tip: Not worth any amount of money!
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2 Helpful votes
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Heidi T wrote a review Sep 2020
1 contribution2 helpful votes
Horrible customer service, the lady at the front desk is horribly RUDE! The laundry room is a joke... To the point you get treated like your homeless!! Not happy at all. My first stay about 2 months ago was awesome but seems to have gone down hill in their customer service!!!!!
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Date of stay: August 2020Trip type: Travelled
2 Helpful votes
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Response from IHG Service, Owner at Sonesta Simply Suites Anaheim
Responded 29 Sep 2020
Hello heidit233, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. While I am happy that you’re one of our returning guests, I understand your disappointment with the customer service experienced. I am also sorry to hear our laundry area did not exceed expectations. Trust that our team, together with our hotel, are yours in hospitality, and will always be here to provide you the experience that you deserve. I will immediately convey your remarks to our hotel’s upper management for improvements in our amenities and services. I’ve also sent you an email that should now be in your inbox discussing your stay further. Best, Kenneth F. Case Manager IHGService
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Debra Lynn wrote a review Feb 2020
13 contributions4 helpful votes
+1
I didn't realize this was an extended stay property. I had a beautiful room with a little kitchen. A big comfy bed and a nice chair to relax in. Dishes were provided and they had free laundry facilities that ran 24hours. You could borrow games and movies, charge items to your room and they had menus for a local restaurant that provided delivery service. The staff was incredible and made me miss my home in Garden Grove so much, but when I visit again, I will definitely stay here.
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Date of stay: February 2020Trip type: Travelled
2 Helpful votes
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PRICE RANGE
US$100 - US$145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites north orange county hotel garden grove, candlewood suites garden grove, candlewood garden grove, garden grove candlewood suites
FORMERLY KNOWN AS
Candlewood Suites North Orange County
LOCATION
United StatesCaliforniaOrange CountyGarden Grove
NUMBER OF ROOMS
133
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Frequently Asked Questions about Sonesta Simply Suites Anaheim
Which popular attractions are close to Sonesta Simply Suites Anaheim?
Nearby attractions include Great Wolf Lodge (0.9 km), Haster Basin Recreational Park (0.7 km), and Cistra Usa Gifts and Crafts (1.0 km).
What are some of the property amenities at Sonesta Simply Suites Anaheim?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Sonesta Simply Suites Anaheim?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sonesta Simply Suites Anaheim?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Sonesta Simply Suites Anaheim?
Yes, free parking is available to guests.
What are some restaurants close to Sonesta Simply Suites Anaheim?
Conveniently located restaurants include Lodge Wood Fired Grill, Red Lobster, and King Harbor Seafood Restaurant.
Are there opportunities to exercise at Sonesta Simply Suites Anaheim?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at Sonesta Simply Suites Anaheim?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Sonesta Simply Suites Anaheim?
Many travellers enjoy visiting Kellogg House (6.1 km).
Is Sonesta Simply Suites Anaheim accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.