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Hayward can be a hard place to find a decent hotel, but this one has just become my "go to". It's right off the San Mateo bridge and has easy access to most of Hayward. I was surprised as a Marriott gold member that I...More
Good location as I was attending a graduation at LWCC (0.5 miles away)...our room was clean and very comfortable. We had requested a room far from the elevator (another reviewer suggested this to decrease noise) and it was very quiet. The buffet breakfast was hot,...More
Found this property to be very clean, neat and attractive. Bed and bedding were good; bathroom fixtures all worked well; staff was friendly; breakfast was good. The only downside was that the common areas were downright cold. Had to wear a coat to breakfast to...More
The first issue I had is the workout room is NOT open 24 hours. It is open from 6am until 10pm. For that alone I will not go back.
The was clean and the service was very friendly.
The pillows where not comfortable, odd for...More
Response from hassanfallah, General Manager at Fairfield Inn & Suites Oakland Hayward
Dear Valued customer.
Thank you for doing survey for us. I am sorry that the fitness hours did not meet your expectation. This policy applies to may hotels. If you asked us as a courtesy we would have open it for the time you wanted...More
Booked a room only 4 hours. Manager cancelled our reservation because the front desk clerk gave us a good rate since it was a last minute booking. They didn't call us to confirm the cancellation and we showed up to a front desk clerk that...More
Response from hassanfallah, Manager at Fairfield Inn & Suites Oakland Hayward
Dear Valued customer. Thank you for taking the time to do our survey. No I did not cancel your reservation because I was not here . The reservation was cancelled due to invalid credit card. Upon checking in the front desk agent went into detail...More