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Heritage Inn

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45 Reviews from our TripAdvisor Community

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Showing 44: English reviews
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Las Vegas, Nevada
Reviewed 13 February 2017

To the point, the elevator smelled of urine and marijuana . That should have been the big tip off. The room : Irioning board had no cover, no irion, no hairdryer, the bed was broken. room was filithly. out of date CRT TV . People smoking pot outside the room door. very small pillows. Went back to the front desk...

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Helpful?
Thank brkinlv
3680697, General Manager at Heritage Inn, responded to this review

Thank you for your recent review. We would very much like the opportunity to personally apologize for the inconveniences that you went through during your stay. Under the new management, we are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. Again, we are truly sorry and regret falling short of our...

Chico, California
Reviewed 10 February 2017

If this place is a heritage, it's one no one will claim. It had precisely four things going for it: convenience to I-580, a reasonable price, a fair-sized room, and enough water for a hot shower. There was nothing else to recommend it, unless you count the fact that the door was solid and no one broke in during our...

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Helpful?
Thank Susan A
3680697, General Manager at Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take comments very seriously and value the opportunity to make improvements. Under the new management, we are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. Again, we are truly sorry and regret falling short...

Reviewed 27 December 2016

the hotel is really old and dirty the people staying there look like regulars and they are really loud the night we stayed there was a guy beating up one of his hookers at 3 am in the halls being loud next night people was also loud at 3 am none stop running and being loud very shady place the...

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Helpful?
Thank Jorge C
Neeraj L, General Manager at Heritage Inn, responded to this review

Dear Guest, Thank you for staying at The Heritage Inn. We feel sorry to hear that you did not enjoy your stay with us. Please note that, the incidents you confronted that night is not always the scene at the property. In fact, we have a full time security guard patrolling around the property to ensure our guest safety. We...

Melbourne, Australia
Reviewed 3 November 2016

where to begin? i guess i'll start with the good. the check in was good. the service was good and the guy answered my qustions. now for the bad... check in took a while. it was cold and raining and my wife and child were waiting in the car. one if the questions i asked was how long would it...

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Helpful?
1Thank RZAeatGLORIOUSfood
Neeraj L, General Manager at Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take comments very seriously and value the opportunity to make improvements. Under the new management, we are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. Again, we are truly sorry and regret falling short...

UK
Reviewed 13 September 2016 via mobile

My husband and I and my brother and his wife stayed here for one night after our flight in from Las Vegas was delayed. My brother lives in California and didn't fancy the drive home. This was the only hotel with vacancies that had an all night check in. We arrived around 1:15am and were given our key to a...

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1Thank kzee
Reviewed 24 August 2016 via mobile

This hotel should not be recommended to anyone to stay,it was very filthy the shower had mold,the curtains and chairs were disgusting everything in the room was outdated we had no towels and the air conditioning was a whole other story .. It needs a serious upgrade even Motel 6 have remodeled there rooms and the health department really needs...

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Helpful?
2Thank Joyce W
Neeraj L, General Manager at Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take comments very seriously and value the opportunity to make improvements. Under the new management, we are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. Again, we are truly sorry and regret falling short...

Hayward, California
Reviewed 8 July 2016

We have stayed at Heritage Inn for a week and had a great check in. The staff is great. They made sure to attend to all our needs. The rooms are good size and beds are comfortable. We will stay again. The night manager Terrell was very helpful and answered all our questions.

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Thank tysieckman
Reviewed 7 July 2016 via mobile

great night staff. clean rooms . cheap rates. close to freeway and store if we had any questions night staff answered all question promplly anytime we come to hayward we stay here when asked for towels or anything we needed for the room night staff was on it no problem when enjoy staying here

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Thank angelasieckman
Alhambra, California
Reviewed 17 June 2016 via mobile

No pillows no towels no soap no water, and very Dirty. I don't know what kind of motel is it, and cost me $100. Ridiculous!!!! Trust me, do not book this motel. Terrible staying experience. It's near by the highway, very noisy, I couldn't fall in sleep here.

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1Thank shuhao0223
Hayward
Reviewed 3 May 2016 via mobile

Very spacious rooms with comfortable furnishings and accomodating and outstanding customer service levels from the Manager to the housekeepers, office staff to the maintenance guys.Have been using Heritage Inn from July of last year and has now become our family favourite. Is one of the most affordable motels in town. Will recommend to anyone looking for a place to stay...

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Helpful?
1Thank Ayaz K

27 photos of this hotel

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Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Free Parking
  • Free Internet
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to Heritage Inn Express in Hayward California. We offer free Wi-Fi in the lobby, great customer service, affordable motel rates in Hayward CA. Our motel is situated near many local tourist destination that both leisure and business travelers will truly enjoy. Only a few minutes from San Francisco's best tourist spots, our affordable inn in Hayward CA won't break the bank. Book your next stay at our motel in Hayward CA today! ... more   less 

Additional Information about Heritage Inn

Address: 410 W a St, Hayward, CA 94541-4841
Region: United States > California > Hayward
Price Range: $113 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heritage Inn 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Heritage Hotel Hayward
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Inn staff and other travellers.
1 question
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Questions? Get answers from Heritage Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another place to stay !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
 of 5 bubbles brkinlv, 13 Feb 2017 | Read review
“Stay somewhere else.”
 of 5 bubbles K8300EAsusana, 9 Feb 2017 | Read review
“find another room somewhere else”
 of 5 bubbles millwrightjoefl, 18 Oct 2013 | Read review
“Stay away from this hotel, stay away from Hayward too, bad location. move down to san jose or milpitas..”
 of 5 bubbles henryt402, 14 Jul 2013 | Read review
“I had three different rooms and I don't think there's a chance you be able to find a decent one in the whole place.”
  • Nasty pool
  • Not sure what those mark are.
  • Bathroom sink
  • Lots of locks on the door...hmmm what's up with that!!!!
  • Hair and dust on the ceiling fan. Never seen a ceiling fan in a hotel room before
  • Filthy telephone
  • What's up with all the holes???
  • They could at least buy new lamp shades
 of 5 bubbles keithsam, 30 Jun 2013 | Read review
5 of 5