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Best Western Plus Diamond Valley Inn

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Traveller (14)
Room & Suite (25)
Pool & Beach (1)
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Overview
  • Excellent38%
  • Very good28%
  • Average18%
  • Poor8%
  • Terrible8%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Plus Diamond Valley Inn
Special Offer: BWR Bonus Offer
Hotel deals
Offers from Best Western Plus Diamond Valley Inn
Special Offer: BWR Bonus Offer
Hotel deals
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Rooms
11 Jun12 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (349)
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348 results
Traveller rating
127
97
63
30
31
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Time of year
LanguageEnglish
127
97
63
30
31
Show reviews that mention
All reviewsfast food restaurantswafflescomfortable bedsking suiteperfect staybest westernshot breakfastgreat customer servicefridge and microwaveplace to staynice pooldirect tvstaff was very friendly and helpfulthe breakfast arearestaurants and shoppingbusiness centerhome away from home
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1 - 5 of 348 reviews
Reviewed 3 weeks ago

We were provided different information about payment over the phone and in-person, so having staff on the same page would be really helpful. One of the windows in the rooms did not close, so we had to request a room change.More

Review collected in partnership with Best Western
Thank motakara
Response from Nichole T, General Manager at Best Western Plus Diamond Valley InnResponded 3 weeks ago

Thank you for providing me with feedback of your stay. Can you please provide me with a little more feedback as to who you spoke with the first time you were quoted? I would like to remedy this issue immediately. I am sorry to hear...More

Hotel's Favourite
Reviewed 17 November 2017

Recent change from different hotel brand to the Best Western Plus group. Everything was fresh & spotless. Staff & accommodations were first rate at a still typical Best Western affordable nightly rate. I would recommend this unit to anyone for any travel purpose (family or...More

Review collected in partnership with Best Western
Thank L9940OOrogerh
Response from Nichole T, General Manager at Best Western Plus Diamond Valley InnResponded 5 December 2017

Thank you so much for your gracious review and feedback, we truly appreciate it. I am happy to hear that my staff was accommodating and we exceeded your expectations. We hope to see you again in the future.

Reviewed 4 weeks ago

Issue after issue; baited and switched the rooms, double-billed us for the pleasure of switching the room, toilet had to be double-flushed and one had to hold down the handle to do that, etc. NEVER booking this hotel again. Does NOT represent the BW brand...More

Review collected in partnership with Best Western
Thank Liebchen4John
Response from Nichole T, General Manager at Best Western Plus Diamond Valley InnResponded 3 weeks ago

I am sorry that you experienced any issue while staying with us. I feel that there is some confusion because we would never double bill our guests for switching rooms. I do not understand what you mean by baited but I can assure you that...More

Reviewed 4 weeks ago

The Bedding of one of my rooms was like sleeping on the floor. No Padding at all. The other room I had, the carpet was wet in the whole room, my mother almost fell because of it. The front desk guy was rude and was...More

Review collected in partnership with Best Western
Thank hrae2018
Response from Nichole T, General Manager at Best Western Plus Diamond Valley InnResponded 4 weeks ago

I am so sorry to hear that you had this experience during your stay. I will be speaking with my front desk staff about the service you received and I will also speak with my maintenance manager about the issue with the carpet. I truly...More

Reviewed 5 weeks ago

My family and I stayed at the hotel for 5 nights during a family vacation. We visited several Palm Springs attractions. The lobby is small but clean. There is a flat screen TV playing that turns to face the tiny breakfast area. The breakfast was...More

Thank JohnFromSantaClara
Response from Nichole T, General Manager at Best Western Plus Diamond Valley InnResponded 4 weeks ago

Thank you for taking the time to leave us essential feedback. We are making changes to the best of our ability so that our guests receive the best experience and service while staying with us. Your feedback helps me so much. I am sorry for...More

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Most Booked Properties in Hemet
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Breakfast included
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$100 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Details
Price range
US$100 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites
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Traveller (14)
Room & Suite (25)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Richard B
25 September 2017|
AnswerShow all 3 answers
Response from Frisco_Roadrunner | Reviewed this property |
I don't have any knowledge about the pet fee; best to contact the hotel to ask. I don't recall having any problems with the Wi-Fi. Probably any place can have occasional slowdowns, which may or may not indicate a chronic... More
0
Votes
Leah D
7 June 2016|
AnswerShow all 2 answers
Response from Frisco_Roadrunner | Reviewed this property |
I mentioned it in my review. There is no on-site laundry. There is a public laundromat in the adjacent shopping center, at the far end from the hotel.
0
Votes
Michelle Y
4 May 2016|
AnswerShow all 2 answers
Response from Heather Y | Property representative |
Yes, that is fine as long as it is a one time thing. Please make sure to mark the package in care of your name and if possible let us know when the package might be delivered so we can keep an eye out for it.
0
Votes
Room Tips
"Easy access and egress."
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"Leave Hemet"
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"Told the best beds on 3rd floor...ice machine on 1st floor...our walking caused the floor to squeak"
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"I would imagine upper floors are quieter. Pet-friendly rooms are all on the first floor so not sure about the..."
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