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Hampton Inn & Suites Highland

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520 Reviews from our TripAdvisor Community

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Showing 513: English reviews
Santee, United States
Reviewed 1 March 2017

Would rather stay here than up the hill anytime. One hour to the top on Monday morning. Breakfast supplied was great. Some hot food and cold food. Great energy supplied to start the day. Free Showtime.

Review collected in partnership with Hampton
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Helpful?
Thank brianhY7030YX
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, Many thanks for taking the time to write a review, we certainly appreciate your comments. We will look for another opportunity to serve you again in the near future. Best regards

Lake Arrowhead, California
Reviewed 27 February 2017

This is not one of the better Hampton Inn locations. First, check-in was a challenge. The systems were completely down and we had to actually produce our confirmation numbers and type of accommodations to check-in. The front desk staff was using paper and colored pens to keep track of which rooms were occupied, etc. The staff obviously had never been...

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Helpful?
Thank ZProf
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, Thank you for taking the time to write a review, your comments have been noted. Unfortunately you checked in at a time when our system was down and we had to check you in manually. It is beyond our control and it creates a challenge for us. We do apologize for any inconvenience it has caused you and...

Victorville, California
Reviewed 25 February 2017

Very good a pleasurable stay. Would definitely stay again.just would like more . Comparable prices. The breakfast is very satisfyable, beds are very comfortable. Like the fact it's linked to the casino. And offers coupons for San Manuel casino which my spouse and I really enjoyed

Review collected in partnership with Hampton
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Thank Margarita S
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, We certainly appreciate the opportunity you have given us to serve you and will look forward to serving you again in the near future. Your patronage is well appreciated, please come back and visit us soon. Best regards

Victorville
Reviewed 23 February 2017

Our room was complementary however we would pay to return again. The breakfast had big variety of foods and tasted very good. East to locate right off the freeway. Relaxing and quiet with excellent service

Review collected in partnership with Hampton
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Helpful?
Thank ccolucci222
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, Thank you for taking the time to write a review, we certainly appreciate your comments. We are delighted you have enjoyed your stay and will look forward to another opportunity to serve you again in the near future. Best regards

Mission Viejo, United States
Reviewed 22 February 2017

Title says it all, not just a little ALL over the bathroom roof wall. GROSS. They also made us sleep in the room until the next day they were able to find another room to place us in. Never going to this hotel again.

Review collected in partnership with Hampton
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Helpful?
Thank rayg487
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, Thank you for taking the time to write a review. We certainly appreciate your comments. I would like to take the opportunity to apologize to you for the shortcomings you have encountered during your last visit to our property. Please rest assured that preventive measures have been taken and the issue has been corrected. This said, I hope...

Templeton, California
Reviewed 19 February 2017

They in appropriately charged our credit, then when confronted. They denied anything was wrong instead they chose to ignore the impact on our credit availability and that fact's impact on the rest of our trip.

Review collected in partnership with Hampton
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Thank KGannage
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, Many thanks for writing a review. Your comments have been noted and appreciated. It is a standard procedure at all hotels to run an authorization of the guest credit card. The amount we authorize is equal to the room and tax for the length of stay. Indeed that's exactly what the Front Desk Agent did upon your check-in....

Harlingen
Reviewed 17 February 2017

This hotel was very reasonably priced and in a good location if you are visiting the nearby casino. We didn't love that casino so we drove 30 miles to check out the Monrovia casino. It was a nice one.

Review collected in partnership with Hampton
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Thank atir44
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, Thank you for taking the time to write a review, your comments are well appreciated. Every effort is always made to make our guests comfortable, making you happy makes us happy. We will definitely look forward to another opportunity to serve you again in the near future. See you soon! Best regards

Mililani, Hawaii
Reviewed 16 February 2017

Been so busy I forgot about writing this, but I really liked the hotel so better late than never. Stayed here nov 11 to 13 had a wedding to attend to. Relatives live just down the road. The hotel also has free shuttle to the indian reservation casino, which is great because there is a food court at the casino....

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Helpful?
Thank J M
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, Many thanks for taking the time to write a review. You said well, better late than never. We take pride in serving all our guests. Making you comfortable, makes us happy. Please come back and visit us soon. We would love the opportunity to serve you again. Bets regards

Los Angeles, California
Reviewed 14 February 2017

Excellent location and amenities. The breakfast selection was outstanding and fresh. The staff was helpful and friendly. Please continue to provide this level of service going forward. Thank you for your thoughtfulness.

Review collected in partnership with Hampton
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Helpful?
Thank janaspring
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, We take pride in serving you and making you comfortable. We will definitely look for an opportunity to serve you again in the near future. Making you happy, makes us happy! We hope to see you soon. Best regards

Irvine, California
Reviewed 12 February 2017

The rooms were clean, quiet and nice. The breakfast was awesome...included eggs and waffles. The kids really enjoyed that and it made it easier on us in the morning. Would definitely stay here again. Would also recommend it to others.

Review collected in partnership with Hampton
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Helpful?
Thank James M
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, Thank you for taking the time to write a review. Your comments are well appreciated. Every effort is always made to make our guest comfortable. Serving you definitely makes us happy. We will look forward to another opportunity to serve you again in the near future. Best regards

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hampton Inn & Suites at San Manuel Village is located off the I-330 and Highland Ave. Just minutes from San Manuel Indian Bingo & Casino and has a 24hr Complimentary Shuttle to the Casino. Plus we are just minutes from downtown San Bernardino, just minutes from all “Major” Corporations located in San Bernardino, Redlands, Fontana, and Upland. Also just 25 minutes from Big Bear Mountain, Snow Summit Ski Resorts and Ontario International Airport.We have two great resturants located in our Village; Sports Watch Bar & Grill & Mi Cocina.. ... more   less 

Additional Information about Hampton Inn & Suites Highland

Address: 27959 Highland Ave, Highland, CA 92346-2767 (Formerly Hampton Inn & Suites - Highland,Ca @ San Manuel Village)
Region: United States > California > Highland
Price Range: $154 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Highland 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hampton Inn & Suites - Highland,Ca @ San Manuel Village Hotel Highland
Hampton Inn And Suites - Highland,Ca @ San Manuel Village
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Highland staff and other travellers.
2 questions
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texas
4 months ago
Skyforest, Ca

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Questions? Get answers from Hampton Inn & Suites Highland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor looking east or west.”
SDTripster, 27 Mar 2017 | Read review
“Book as early as possible. Hotel was fully bookedd for this time of year.”
dpramirez2016, 26 Dec 2016 | Read review
“My room was on the 4th floor, very quiet.”
BartonRix, 7 Dec 2016 | Read review
“Get a room facing front of hotel, back side overlooks freeway”
twinmom8, 21 Sep 2016 | Read review
“Get top (4th) floor on the quiet side. You'll enjoy it. Beds are the best part of the rooms. A/C was great. Over 100 degrees every day.”
IdahoJoeJerome, 16 Aug 2016 | Read review
5 of 5