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Hampton Inn & Suites Highland

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Hampton Inn & Suites Highland
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463 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites Highland
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Showing 458: English reviews
2 reviews
Reviewed 23 August 2016

This is a great hotel to stay in. The staff is courteous, professional and friendly. Even before I became a diamond member, I was treated as one. The room is always clean. I like the breakfast buffet.

Review collected in partnership with Hampton

Helpful?
Thank O1128UCgaryh
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, It is always a pleasure when we have an opportunity to serve you. You have been a loyal guest and we do appreciate your business. We will work even harder to make sure your stay is always comfortable and enjoyable. Please reach out to any member of our team in order to give us the opportunity to serve... More 

Pasadena, California
1 review
Reviewed 21 August 2016

Clean hotel. Staff was average. Had to wait a long time for my room. Was told the room would be ready two seperate times before I actually got in. The front desk didn't offer any alternatives while waiting. When we came back after lunch which was close to 4pm room still wasn't ready. Did get the feeling that it was... More 

Review collected in partnership with Hampton

Helpful?
Thank 282josephf
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, Thank you for taking the time to write a review about your experience at our property. Your comments are very valuable and help us improve the level of our service at our hotel. We do apologize you had to wait for your room. It definitely does not reflect the level of service we try to deliver to all... More 

San Bernardino, California
2 reviews
Reviewed 19 August 2016

Must visit, food is great the staff is kind and professional. The pool is always heated. You can catch the bus to the casino every half an hour and they have free cookies in the afternoon. The view out the window is so peaceful. The mini refrigerator gets nice and clod.

Review collected in partnership with Hampton

Helpful?
Thank Karmel24
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear Ms. Karmel, Thank you for writing about your experience at our hotel. We are delighted your stay was comfortable and enjoyable. It is always a pleasure to serve our guests and make their stay memorable. We hope to see you soon. Best regards More 

Gilbert, Arizona
1 review
Reviewed 18 August 2016

Very nice and accommodating staff. Beds were for a bit too soft for my taste. I had some special needs for my quadriplegic husband and the staff was amazing. The breakfast was great; many different choices (both hot and cold).

Review collected in partnership with Hampton

Helpful?
Thank Knolson718
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, You can always count on us to help you and accommodate your needs. We are delighted you have enjoyed your stay with us and will look forward to serving you in the near future. Best regards More 

Jerome, Idaho
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 August 2016

We stayed at the Hampton Inn while visiting family. Most impressive is the friendliness of the entire staff, even the maids and the security guys. The place is clean, nice enough and a good serve-yourself hot breakfast every morning. The entry is being remodeled but will be done in a week. We'll stay there again, probably next year. Rates are... More 

Helpful?
Thank IdahoJoeJerome
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guests, Yes we are working hard so you can have a new lobby and breakfast area. We trust you will enjoy the new design on your next visit. we would love to have the opportunity to serve again soon. Best regards More 

Los Angeles, California
2 reviews
Reviewed 15 August 2016

Breakfast on weekends should be open until 11 am. Shuttles back to hotel should be every thirty minutes better comps for regular guests. Room lighting and clock radios need updating should have fan in bathrooms. Need light switch in bathroom.

Review collected in partnership with Hampton

Helpful?
Thank terrygF9185AJ
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, Your comments are very valuable to us and will be taken into consideration. Please bear in mind that the shuttle service to the casino is provided for your convenience by San Manuel. We will definitely share your comments with them for their consideration. we hope to serve you again in the near future. Best regards More 

San Diego, United States
1 review
Reviewed 13 August 2016

Everything was top notch! Excellent food choices & coffee available 7/24 which is a big plus. Security is great & made us feel secure, not only for ourselves but for our car as well. The cleanliness of our room, hallways, eating area, etc. is excellent.

Review collected in partnership with Hampton

Helpful?
Thank Liz M
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, We are delighted you have enjoyed your stay with us and thank you for taking the time to write a review. We will certainly look forward to your next visit to our property. Best regards More 

Athens, Georgia
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 August 2016

I travel for a living and do nothing but stay in Hilton properties. This Hampton (and yes, they're usually all comparable) was a disappointment. Not well decorated, lobby a disaster, breakfast - substandard.

Helpful?
Thank christine w
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, Thank you for taking the time to write a review. Our lobby is undergoing renovation at the moment and we are looking forward to the new design. It will be finished by Friday the 26th of August and we trust that our guests will enjoy it. we certainly hope that you will stay with us soon to see... More 

Tehachapi, United States
1 review
Reviewed 10 August 2016

This is a great hotel. Its really a great location by the Casino. They have a bus that runs you back and fourth 24 hours a day. The rooms area clean and the breakfast is great. The staff is freiendly and very helpful

Review collected in partnership with Hampton

Helpful?
Thank Naylan B
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this review

Dear guest, Many thanks for taking the time to write a review about us. We work very hard to ensure the comfort of all our guests and will look forward to an opportunity to serve you again in the near future. Best regards More 

Kansas City, United States
1 review
Reviewed 10 August 2016

Stayed at this hotel for one night because I arrived early for a family reunion that was at another hotel. Excellent service from the young lady who checked us in. She was very helpful in making sure our visit was great. Once we made it to the other hotel for our family reunion, we wished that we could go back... More 

Review collected in partnership with Hampton

Helpful?
Thank Sheri J

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Hampton Inn & Suites San Bernardino
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hampton Inn & Suites at San Manuel Village is located off the I-330 and Highland Ave. Just minutes from San Manuel Indian Bingo & Casino and has a 24hr Complimentary Shuttle to the Casino. Plus we are just minutes from downtown San Bernardino, just minutes from all “Major” Corporations located in San Bernardino, Redlands, Fontana, and Upland. Also just 25 minutes from Big Bear Mountain, Snow Summit Ski Resorts and Ontario International Airport.We have two great resturants located in our Village; Sports Watch Bar & Grill & Mi Cocina.. ... more   less 

Additional Information about Hampton Inn & Suites Highland

Address: 27959 Highland Ave, Highland, CA 92346-2767 (Formerly Hampton Inn & Suites - Highland,Ca @ San Manuel Village)
Region: United States > California > Highland
Price Range: $155 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Highland 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hampton Inn & Suites - Highland,Ca @ San Manuel Village Hotel Highland
Hampton Inn And Suites - Highland,Ca @ San Manuel Village
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Highland staff and other travellers.
1 question
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Skyforest, Ca

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Questions? Get answers from Hampton Inn & Suites Highland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing front of hotel, back side overlooks freeway”
 of 5 bubbles twinmom8, 21 Sep 2016 | Read review
“Get top (4th) floor on the quiet side. You'll enjoy it. Beds are the best part of the rooms. A/C was great. Over 100 degrees every day.”
 of 5 bubbles IdahoJoeJerome, 16 Aug 2016 | Read review
“High floor - or risk noise from Casino traffic returning late to their rooms.”
 of 5 bubbles 864christinew, 10 Aug 2016 | Read review
“get a room away from the highway side.”
 of 5 bubbles ahs678, 6 Jun 2016 | Read review
“I was on 4th floor and extremely quiet.”
 of 5 bubbles Pollie3996, 1 Jun 2016 | Read review
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