Renaissance Esmeralda Resort & Spa, Indian Wells
44400 Indian Wells Ln, Indian Wells, Greater Palm Springs, CA 92210
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US$444
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Room & Suite (266)
Pool & Beach (132)
About
#3 of 5 hotels in Indian Wells
Location
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Discover the natural beauty of Renaissance Esmeralda Resort & Spa, Indian Wells. Our sophisticated golf and spa hotel resort in Indian Wells, California, is a restful sanctuary set against the backdrop of the beautiful Coachella Valley. Ideal for business, leisure, romance, bachelor or bachelorette parties, or family getaways, our hotel offers a luxury lifestyle experience with superb service.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Vending machine
Poolside bar
Golf course
Tennis court
Table tennis
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Business
Languages Spoken
English, Spanish
Location
58Somewhat walkable
Grade: 58 out of 100
10Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
44400 Indian Wells Ln, Indian Wells, Greater Palm Springs, CA 92210
Getting there
Car HireSee all Indian Wells car hire
1466Reviews37Q+A100Room tips
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WOW, what a fantastic place ! Johnetta at the front desk was SUPER !! She gave us some great tips, and was wonderful to deal with. Destiny was our server during dinner, super fun and energetic, eating outside by the fire pits was great :) Maria at the breakfast buffet was so so nice, super friendly and very accommodating. Finally, Charlie (Bellhop ?) was super as well, great info and tips about the property. We enjoyed our stay so much, we returned a few nights later for a 2nd stay.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Renaissance Esmeralda Resort & Spa, Indian Wells
Responded 2 days ago
Dear P1887LYjohnc, Thank you for the excellent comments regarding your stay at the Renaissance Esmeralda Resort & Spa, Indian Wells. We love hearing how much you enjoyed our devoted staff, particularly Johnetta, Destiny, Maria, and Charlie. We will surely share your kind compliments with them for a job well done. We appreciate you taking the time to share your experience, and we look forward to seeing you again! John Graves Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Someone in our group had to back out of our upcoming trip. We have a room that can be transferred to your name if interested. Checking in March 7th and checking out March 10th. Let me know if you are interested. Thanks
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Date of stay: March 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Renaissance Esmeralda Resort & Spa, Indian Wells
Responded 2 weeks ago
Dear paulfG428, Was this response directed to the BNP tour group you are staying with, or to the hotel directly? Should you wish to speak to the hotel directly about canceling or changing a name on a reservation, please contact the front desk at 760-773-4444. Thank you. Best Regards, KELSEE SHRIVER EXECUTIVE ASSISTANT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Got lost everytime in the maze of hallways from the elevator to the hotel room. Absurdly far rooms from the elevator. Heard others complaining of this as well as we all seemed to be in an endless trek. Common areas and front desk staff are generic and impersonal. Had to move rooms due to noise; no robes or slippers in the room. The bellman were very nice and helpful. That's about the only good thing I can say about the place. The rooms were large but sterile with no atmosphere. It felt barren. Resort fees + parking fees?? I was there for a conference at a neighboring hotel, spent little time in the hotel except to sleep and didn't use any of the amenities so asked for my resort fees to be adjusted accordingly and was rudely told no.
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Renaissance Esmeralda Resort & Spa, Indian Wells
Responded 2 weeks ago
Dear D1052RC_andiev, Thank you for taking the time to evaluate our hotel. We apologize for the disappointment with the room and the noise issues you encountered. We understand your frustration and your stay was not the positive experience you deserve. We want every guest to have an exceptional stay, and we will address your comments with our team to improve our guest experience. Moreover, we are sorry for the unpleasant encounter you had with our front desk and for not meeting some of your expectations. We will review your comments with our team to ensure we are more diligent with our services. We ate grateful for your patience and hope to have another chance to provide you with the hospitality and accommodations you deserve every time you choose us. John Graves Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great resort. Fantastic facilities. Lovely room. Great dining options. Stellar staff. However . . . I down grade for abusive pricing. Do not charge a "resort fee." I enjoyed the resort but did not come for that. I was there for a business meeting. If the additional 20 dollars a day is crucial for the business, include it in the room. It is deceptive to promote a room rate, and then add to it! That's like charging more for cleanliness, for Pete's sake. AND THEN, there is a fee for "self-parking." I can stay at many other Marriott properties and not be charged for "the privilege" and driving there and parking. Why a Courtyard can provide parking included in the stay, and this Rennaissance can't, is not understandable. Or, perhaps, this is an additional stealth "resort fee" (?).…
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Date of stay: February 2023Trip type: Travelled on business
Rooms
Location
Service
Room Tip: Asked for a quiet room and got one!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Renaissance Esmeralda Resort & Spa, Indian Wells
Responded 3 weeks ago
Dear Jeff P, Thank you for being our guest and for taking the time to write your review. We appreciate all of your feedback, the positive, and the things that would have advanced your experience. We regret your dissatisfaction with our parking and resort fees. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to accommodate you in the future. John Graves Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was nice. Was seated at a dirty table in Cava (even the dishes were dirty). Received very poor service from two different servers at The Place (lobby bar/restaurant). Entire place is very noisy all the time. More of a family place, avoid if coming for business or adult trip.
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Renaissance Esmeralda Resort & Spa, Indian Wells
Responded 3 weeks ago
Dear A8884YPlizg, Thank you for taking the time to evaluate our hotel. We are truly sorry your stay was not the positive experience you deserve. We apologize for the issues you had at our on-site restaurants and for the frustration this caused. We want every guest to have an exceptional time with us, and if given the opportunity, we would have taken measures to address every concern during your visit. We also regret not meeting all of your expectations and we appreciate your valuable feedback as it helps us improve our guests' experience. We hope you will consider giving us another chance to provide you with the hospitality and amenities you deserve every time you choose us. John Graves Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would give five rating except for one event. Comeback to my room told I needed to relocate due to water leaking issues, so I get the new key and pack my gear and lug it to the other side of the complex with no help Rooms and grounds are beautiful. Pool was fantastic during the day and evening. Staff were friendly. Not a fan of the AC blowing over your head when in bed. Also unsure the need to charge for parking with such vast space Despite those concerns expressed still a nice place to stay
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Date of stay: October 2022Trip type: Travelled on business
Location
Cleanliness
Service
Room Tip: facing the golf course
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Renaissance Esmeralda Resort & Spa, Indian Wells
Responded 13 Feb 2023
Dear avgjoey, Thank you for reviewing your stay at the Renaissance Esmeralda Resort & Spa, Indian Wells. We are delighted to read that you liked our beautiful accommodations, pool, and friendly staff. We have also noted your difficulties with the room and the lack of attentiveness by our staff. We will review your comments appropriately to ensure they are not repeated. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. John Graves Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daisy Cano at the front desk went above and beyond to answer our questions and make sure we had everything for my client's business trip both before and during our stay. We were really impressed! Great customer service - appreciate her help!
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Renaissance Esmeralda Resort & Spa, Indian Wells
Responded 9 Feb 2023
Dear becktravels, Thank you for the excellent comments regarding your stay at the Renaissance Esmeralda Resort & Spa, Indian Wells. We love hearing how much you enjoyed our devoted staff, particularly Daisy. We will certainly share your compliments with her. We appreciate your feedback, and we look forward to seeing you again! John Graves Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my third time staying at this property. The ground was spectacular especially with the mountains and Breathtaking views all around. We went to the lobby bar and Augie was very helpful. The sushi was fresh! The pool was phenomenal. The rooms were comfortable during all my stay. Special shout out to David and Izzy who made my stay extremely memorable. These gentlemen went above and beyond to recommend things to do in the area. This is why I always return. Thank you for making me feel at home.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Some rooms you do have to go through multiple hallways to your room.Also have a spare room key to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Renaissance Esmeralda Resort & Spa, Indian Wells
Responded 17 Jan 2023
Dear Go53758489499, Thank you for making Renaissance Esmeralda Resort & Spa, Indian Wells your home away from home. It is gratifying to know you loved our beautifully designed landscaping and relaxing accommodations. We are also thrilled to read you were pleased with the abundant amenities we offer including our beautiful pool and the superior hospitality provided by our associates. We will surely share your generous compliments with our team, especially Augie, David, and Izzy for a job well done. We appreciate your business, and we look forward to your return visit soon. John Graves Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Would have addressed the following with hotel directly though TBH do not feel like performance managing on holiday and we did not receive a feedback survey on check out. Check-in: staff were unsure, check in process inefficient. Provided with hotel map that was hard to read due to amateurish design Room: booked king room for 3 adults though sofa bed mattress was bare and no linen found in room. After calling front desk, linen was dropped off outside room without knocking to let us know it had arrived, we had to make up the bed ourselves. Towels were oddly mismatched. No robes available in room which should be a basic amenity for a resort. Walls thin, could hear constant coughing on one side and blaring TV on the other. Cleanliness: Large white stain on sofa. Brown residue splattered on the inside of the shower, came off with wet washcloth. Garbage left for considerable time in hallway outside several rooms. Garbage on walkway outside pool remained for more than a day despite seeing several staff passing by. Maintenance: Long cable dangled from window track. Shower head connection was leaking so badly that it sprayed onto floor. Common spaces: Lobby very dated. Many ad hoc concrete barriers hive off valet spots making it confusing to navigate to self park spots. Did not align with expectations for a resort or Premium Marriott property…
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Date of stay: December 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Renaissance Esmeralda Resort & Spa, Indian Wells
Responded 10 Jan 2023
Dear TEDtours, Thank you for choosing our hotel and for your review. Please accept our apologies for the inconvenience you encountered due to unsatisfactory service, issues in your room, and for not meeting your expectations with our property. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We appreciate your patience, and we hope you will return so we can provide you with the exceptional visit you deserve. John Graves Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed on the 4th floor. Having visited this hotel many times over the years it seems that the cleanliness standards have dropped. We saw a used facemask and half eaten apple on the 4th floor corridor for 2 days. Hopefully the management can help to improve on this as we do like the hotel.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Renaissance Esmeralda Resort & Spa, Indian Wells
Responded 4 Jan 2023
Dear Reen926, Thank you for your continued patronage over the years, we sincerely appreciate your loyalty. We apologize for your less than satisfactory experience and appreciate you bringing these matters to our attention. We will certainly address this appropriately with our housekeeping team to ensure these concerns are not overlooked in the future. It was our pleasure to host you during your time in the city. We look forward to your next visit. John Graves Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$283 - US$698 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance esmeralda hotel indian wells, renaissance esmeralda resort and spa, renaissance indian wells, indian wells renaissance
FORMERLY KNOWN AS
Renaissance Esmeralda Indian Wells Resort & Spa
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsIndian Wells
NUMBER OF ROOMS
560
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Claim Your ListingRENAISSANCE ESMERALDA RESORT & SPA, INDIAN WELLS: UPDATED 2023 Reviews, Price Comparison and 1,047 Photos (CA) - Tripadvisor
Frequently Asked Questions about Renaissance Esmeralda Resort & Spa, Indian Wells
Which popular attractions are close to Renaissance Esmeralda Resort & Spa, Indian Wells?
Nearby attractions include Eisenhower Walk of Honor (1.1 km) and City Hall (1.1 km).
What are some of the property amenities at Renaissance Esmeralda Resort & Spa, Indian Wells?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Renaissance Esmeralda Resort & Spa, Indian Wells?
Top room amenities include a flat screen TV, a desk, and a view of a nearby landmark.
What food & drink options are available at Renaissance Esmeralda Resort & Spa, Indian Wells?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Renaissance Esmeralda Resort & Spa, Indian Wells?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Renaissance Esmeralda Resort & Spa, Indian Wells?
Conveniently located restaurants include Lantana, Agave Sunset, and Vue Grille and Bar.
Are there opportunities to exercise at Renaissance Esmeralda Resort & Spa, Indian Wells?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Renaissance Esmeralda Resort & Spa, Indian Wells?
Yes, dry cleaning and laundry service are offered to guests.
Does Renaissance Esmeralda Resort & Spa, Indian Wells offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Renaissance Esmeralda Resort & Spa, Indian Wells?
The staff speaks multiple languages, including English and Spanish.