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Renaissance Indian Wells Resort & Spa

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Renaissance Indian Wells Resort & Spa
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1,146 Reviews from our TripAdvisor Community

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Showing 1,118: English reviews
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New York City, New York
Reviewed 1 week ago via mobile

I am easy to please, but this was an unfortunate experience. The front desk was actually rude and unhelpful. We waited 25 minutes for our waiter to return with ordered drinks, and ended up having to go find him and carry them to our table ourselves. The beds are comfy but don't expect clean sheets, as mine were not changed...

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Helpful?
Thank Kristen S
RenaissanceIW, Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you for taking the time to provide a detailed review of your stay and we apologize for the service short comings you experienced. It was disappointing to read about the bar service and housekeeping attentiveness. We will certainly address these areas with the appropriate hotel leaders. Thanks again for the valuable feedback.

Minneapolis, Minnesota
Reviewed 1 week ago

This place was very nice, well-kept with plenty of amenities. Our room was spacious, comfortable, and quiet (we did not face the lobby, which I'm glad because it did appear to get noisier the closer we walked to the main bar area). The pool looked wonderful, but we did not swim. The setting and location were great - close enough...

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Thank Pijeta10
Reviewed 1 week ago via mobile

Stayed for 4 days for the BNP Parabas tennis tournament. Hotel was at capacity and we still managed to get upgraded to a corner room because of our Marriott status. For such a busy week, though, it seemed the hotel was slightly understaffed. Wasn't a problem for us, but things just took longer (food, housekeeping, etc) We saw many of...

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1Thank Lisa R
Vancouver, Canada
Reviewed 1 week ago via mobile

I have not stayed here for over 15 years. The valet was very welcoming and friendly. Check in was quick and friendly. The rooms well appointed and clean. The pool is still very nice. Try priceline there are deals to be had.

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Thank Rob H
Reviewed 1 week ago

Enjoyed 3 days attending the 2017 BNP Paribas Open tennis tournament, staying at the Renaissance. Many of the professional players stayed here too, adding a "who did you see today" element to our stay. My #1 comment is that the sheets are uber soft. If it wasn't for tennis, would have stayed in bed during our entire stay. The hotel...

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1Thank Julie B
unadilla, United States
Reviewed 1 week ago

This is an excellent place to stay when going to the Indian Wells Tennis Garden for the BNP Paribas Tourney. This is a clean hotel with friendly staff, large rooms and a wonderful pool. The pool Bar was great and had a good menu as well as full cocktail service.

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Thank craigv171
Tijuana, Mexico
Reviewed 2 weeks ago via mobile

The rooms are great, the bed is so soft amd good. And the whole resort is just great, the pool, tennis court, etc. I would return for sure. Even the restaurant is very good, has Hotel prices but still the quality of the food is good. Ask for the late check out. I was able to enjoy a little bit...

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Thank Richomc
Charlotte, Vermont
Reviewed 3 weeks ago via mobile

This was my second stay here for work conventions. They do a great job hosting our large group. Rooms are quiet, beds are super comfy, food is good, setting is beautiful. I do wish they had a airport shuttle though.

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1Thank jillbackeast
Reviewed 3 weeks ago

We stayed at Indian Wells Resort for one night last weekend. We were visiting with our 3 month old daughter and are very happy with the hospitality of all the hotel staff (valet, front desk). Room is spacious and relaxing. Resort pool and facilities are good too. Everyone in the hotel was very friendly and we chatted with a lot...

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2Thank Mehreen K
RenaissanceIW, Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you so much for the detailed feedback from your recent stay at our resort. We were pleased to read about all the positive aspects of your stay from the great staff service to your guestroom and our pool area. We apologize for the noise disturbance caused by the event taking place in the resort and were disappointed to read...

New York City, New York
Reviewed 3 weeks ago

My husband and two boys (7 and 10) stayed here for 5 days in February. Check in was easy and fast; we didn't use valet parking as it was convenient enough to park and not far away. Our room was on the third floor and faced south looking toward the mountains- great view. The room was in good shape and...

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Thank prod4

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Indian Wells Resort & Spa

Address: 44400 Indian Wells Ln, Indian Wells, CA 92210-8708 (Formerly Renaissance Esmeralda Indian Wells Resort & Spa)
Region: United States > California > California Desert > Indian Wells
Price Range: $295 - $916 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Indian Wells Resort & Spa 4*
Number of rooms: 560
Reservation Options:
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Also Known As:
Renaissance Esmeralda Resort And Spa
Renaissance Esmeralda Hotel Indian Wells
Renaissance Indian Wells
Indian Wells Renaissance
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Indian Wells Resort & Spa staff and other travellers.
19 questions
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Questions? Get answers from Renaissance Indian Wells Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the louder lobby.”
 of 5 bubbles Pijeta10, 16 Mar 2017 | Read review
“We were in room 7042, a corner room on top floor. Lovely, quiet, tho close the west window light blocking curtains to keep the room cool.”
 of 5 bubbles P8960LWjulieb, 14 Mar 2017 | Read review
“The pool view room with balcony was nice”
 of 5 bubbles craigv171, 13 Mar 2017 | Read review
“Avoid getting a room with a view of the parking lot. Ask for a southern view overlooking the mountains.”
 of 5 bubbles prod4, 25 Feb 2017 | Read review
“Ask for a view of the pool”
 of 5 bubbles abrown2015, 22 Feb 2017 | Read review
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